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Elgin Toyota

Streamwood, IL

4.8
1,061 Reviews

1600 W. Lake St.

Streamwood, IL

60107

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Showing 1,061 reviews

January 28, 2025

D2ONT BUY YOUR CAR HERE, they sold me a 4runner that broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to te More

by bano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The owner
January 27, 2025

Honesty & Integrity means NOTHING HERE! !!!! They sold us a RAV4 with a defective engine that burns motor oil. We were in disbelief that a seemingly reputable dealer would stoop down to suc More

by Marta
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Burim Elizi, Daniel Amin
Jan 28, 2025 -

Elgin Toyota responded

Thank you for sharing your experience with us, Marta. Please know that your feedback is taken seriously, and I appreciate you bringing these issues to ourattention. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Please reach out to me directly. Sincerely, Christina G. - Customer Relations Manager - 224-238-4027

January 02, 2025

Spent 3 hours with a Roxie Cintron and after 2 hours found out they didn't have the car I wanted but was expecting new inventory in a week. The two due to arrive in 2 weeks had been spoken for already. More

by mathman501
Recommend Dealer
No
Employees Worked With
Roxie Cintron
Jan 06, 2025 -

Elgin Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 17, 2024

DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and t More

by Corrine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlene Gauer, Lonnie Johns
Sep 19, 2024 -

Elgin Toyota responded

Thank you for your feedback, and I appreciate you sharing your experience with us. I understand your concerns regarding your visits to Elgin Toyota. Our team is looking into this matter and will be in touch shortly, as we would like to address your situation and ensure our standards are upheld. Thank you again for bringing this to our attention. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

July 17, 2024

Beyond disappointed and frustrated with our experience at this dealership today. We booked an appointment on July 16 to purchase the car we were interested in. I clearly said the vehicle we wanted and some o More

by Lucy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Umair Ibrar
Jul 18, 2024 -

Elgin Toyota responded

Thank you for sharing your experience with us, Lucy. We understand your frustration and disappointment with the miscommunication and service you encountered during your visit to Elgin Toyota. Please know that your feedback is taken seriously, and I appreciate you bringing these issues to my attention. If you wish to discuss this matter further, please feel free to reach out to me directly. Thank you for considering Elgin Toyota. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

April 24, 2024

We enjoyed a great experience with helpful people. Mike was wonderful and clear moving us through the process. Beautifully laid out dealership with a great selection. More

by JoelM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Schramm, Jesse Moreno
Apr 26, 2024 -

Elgin Toyota responded

Joel, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

April 23, 2024

Marlon was fantastic to work with. Kept me up to date on the progress of the build as we purchased a car that had not been built yet. Worked with me on a time that worked to close More

by richard.demert.jr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Poole, Khaled Omran
Apr 25, 2024 -

Elgin Toyota responded

First and foremost, thank you for stopping by to leave this incredible review, Richard. Our staff prides itself on providing efficient and friendly service to every customer who comes to our dealership. I'm happy to see that your visit reflects these values and that Marlon assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

April 15, 2024

Worst dealership I have ever talked with. They say vehicle is there and gave me the out of the door price and once I wanted to book the vehicle, they say it is already sold. It happened thric More

by DJ
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Richard, Bob, Yamarie
Apr 17, 2024 -

Elgin Toyota responded

On behalf of our dealership, I appreciate you bringing these issues regarding your recent visit to our attention, DJ. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact me directly at your convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

April 09, 2024

I am always greeted right away with a friendly face. Darryl is always so kind and honest with me. He keeps me informed and up to date with the progress of my service and ensures it's done promptly. More

by Gellis410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Cesario
Apr 10, 2024 -

Elgin Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

April 05, 2024

Manoj made the entire experience so easy for us. He listened to what we were looking for and provided us with our exact options. He kept us updated throughout the whole process. More

by Andrea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manoj Choradia, Daniel Amin
Apr 09, 2024 -

Elgin Toyota responded

Thank you for sharing your experience with us, Andrea! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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