Elgin Toyota
Streamwood, IL
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D2ONT BUY YOUR CAR HERE, they sold me a 4runner that broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to te broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to tell me Im on the line for a car I never made a payment now I owe over 50 grand on a 30 grand car and i put 10k down all my dads life insurance on it so I didn't get buried on a car payment, they buried me anyways, because of their failure to inspect their cars, negligent service and they're service department is full of petty thieves who steal things as miniscule as the mats on your car go ANYWHERE ELSE but here can't give them 0 stars but even 0 isn't accurate More
Honesty & Integrity means NOTHING HERE! !!!! They sold us a RAV4 with a defective engine that burns motor oil. We were in disbelief that a seemingly reputable dealer would stoop down to suc !!!! They sold us a RAV4 with a defective engine that burns motor oil. We were in disbelief that a seemingly reputable dealer would stoop down to such a low level. Please do yourself a favor and go to a different dealer! More
Spent 3 hours with a Roxie Cintron and after 2 hours found out they didn't have the car I wanted but was expecting new inventory in a week. The two due to arrive in 2 weeks had been spoken for already. found out they didn't have the car I wanted but was expecting new inventory in a week. The two due to arrive in 2 weeks had been spoken for already. Even if the car I wanted did not come in that allotment she promised me that I was first in line for the next allotment of the hybrid highlander. I followed up in a week and she didn't even recall the car we had discussed. That is odd since she sent me home with paperwork, a price quote, and a trade-in quote. In five weeks I noted that two of the models I wanted were on their website and were presently in the build mode. When I called I was told they were both pre sold. I was lied to and have since reported this dealership to the BBB. Even when I went in and spent three hours (with my checkbook in hand) I was brushed aside. More
DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and t THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!! More
Beyond disappointed and frustrated with our experience at this dealership today. We booked an appointment on July 16 to purchase the car we were interested in. I clearly said the vehicle we wanted and some o this dealership today. We booked an appointment on July 16 to purchase the car we were interested in. I clearly said the vehicle we wanted and some of the terms I wanted to discuss, and the person I spoke to indicated she had recorded my requests. The confirmation email said “We will have the vehicle(s) you are interested in waiting for you.” Our appointment was at 9:30am on July 17. We drove over an hour from Chicago for our appointment. When we got in, we were seen by a different representative than we’d scheduled the appointment with because the original one wasn’t coming in that day until 1pm (so it was odd that they’d scheduled an appointment with her in the first place). After waiting for 10-15 minutes for the paperwork, we were told that the car we had come in to purchase was being looked at by different people at that very moment. Are you serious? The manager told us that cars are looked at on a first-come-first-serve basis. That was not what was communicated to us before. The email and my communication on the phone while making the appointment indicated that the car would be waiting for us. It seemed that as we were sitting waiting, the car was being shown to someone else. Unbelievably poor communication and service. I honestly cannot believe that that just happened. They told us we could “wait and see” if the other people decided to buy the car. Are they kidding? Are we supposed to sit in a dealership waiting all morning while the car we’d made an appointment to purchase is being test driven by another couple?? Everything is also very slow at this dealership. When we came in on Monday, the two representatives we saw knew none of the answers to our questions - every time we asked something, they’d leave for 10-15 minutes to check, then return, only to have to leave again to get the answer to another question. Luckily this won’t matter for us again in the future because we will not be returning to this dealership and we recommend you don’t either. More
We enjoyed a great experience with helpful people. Mike was wonderful and clear moving us through the process. Beautifully laid out dealership with a great selection. Mike was wonderful and clear moving us through the process. Beautifully laid out dealership with a great selection. More
Marlon was fantastic to work with. Kept me up to date on the progress of the build as we purchased a car that had not been built yet. Worked with me on a time that worked to close Kept me up to date on the progress of the build as we purchased a car that had not been built yet. Worked with me on a time that worked to close the purchase. Would highly recommend him More
Worst dealership I have ever talked with. They say vehicle is there and gave me the out of the door price and once I wanted to book the vehicle, they say it is already sold. It happened thric They say vehicle is there and gave me the out of the door price and once I wanted to book the vehicle, they say it is already sold. It happened thrice within one week. More
I am always greeted right away with a friendly face. Darryl is always so kind and honest with me. He keeps me informed and up to date with the progress of my service and ensures it's done promptly. Darryl is always so kind and honest with me. He keeps me informed and up to date with the progress of my service and ensures it's done promptly. More
Manoj made the entire experience so easy for us. He listened to what we were looking for and provided us with our exact options. He kept us updated throughout the whole process. He listened to what we were looking for and provided us with our exact options. He kept us updated throughout the whole process. More