Elgin Kia

Happy new Sportage Owner Last weekend, I took my forte in for a recall repair, and while I waited first thing in the morning, I decided to browse the show room. I had been ey Last weekend, I took my forte in for a recall repair, and while I waited first thing in the morning, I decided to browse the show room. I had been eyeing the NIRO and have always really liked the Sportage. Dave, who I met first thing answered my questions, and even allowed me to test drive both vehicles, which I am glad I did because it reassured me that I really wanted the Sportage. Dave took his time with me and was very patient and kind. Even though I did not buy that day, he and the staff worked to get me a rate and offer that fit my budget. It was great working with Dave and Steve. they were not pushy, which I appreciate. I LOVE MY SPORTAGE and appreciate the great car buying experience. More

Great experience I purchased my 2018 KIA OPTIMA S this week from Napleton's Elgin Kia. Managers Steve Napleton, Mike Medina & Allen Nieves really took some time to wel I purchased my 2018 KIA OPTIMA S this week from Napleton's Elgin Kia. Managers Steve Napleton, Mike Medina & Allen Nieves really took some time to welcome me to the dealership. I did not experience any of the typical games that are played at dealerships these days. My salesman Joshua Bodfield was professional and gave me a high level of experience and customer service. That is exactly what I needed. I wasn't planning on making this purchase and this dealership took their time to make this one of the easiest decisions for my wife and I to make. I will be recommending this dealership to my co-workers and family because that is how this place treats you. More

B.S. Extended Warranty.... Bought a car in April of 2017, brought it to my local mechanic said it needed to have some hoses replaced. Brought it back Kia of Elgin and not even a Bought a car in April of 2017, brought it to my local mechanic said it needed to have some hoses replaced. Brought it back Kia of Elgin and not even a week later and they charged me for fixing it. Now it is November had my oil changed as I should and then my engine light came on and I brought it into a dealership near me. Said that I have 4 different leaks and my extended warranty that I purchased with the car does not cover anything. I should have returned the car within that 1st week! I would not recommend purchasing any used cars from Napleton kiya elder him More

Be on ur toes Purchased a sorento 2014 last year -aug (2016) I complained about a front end noise twice to the service dept. they could not hear or find anything w Purchased a sorento 2014 last year -aug (2016) I complained about a front end noise twice to the service dept. they could not hear or find anything wrong(go figure) the 2nd time I was in, I asked the service manager," what happens if something happens when I don't have my warranty anymore n something happens with what I have been complaining about, " he said he would have to go to upper management & get it approved. So I wasn't to much worried , that was April 2017, it's now nov 2017, & it's worse, I checked it out & its at least sway bar bushings, going to bring it into a certified mechanic to know for sure that it's nothing more. If you ever know something is wrong with your car, get it checked by someone else also before your warranty is up. Prior to this I tried getting a car for my daughter here, since I'm still happy w the sorento (it's a nice vehicle) napepton sales was extremely pushy- we walked out. More

Amazing experience! My experience was honestly perfect! My car was totaled in an accident and the amount of overwhelmed I felt car shopping after that was extreme! I had My experience was honestly perfect! My car was totaled in an accident and the amount of overwhelmed I felt car shopping after that was extreme! I had talked to other dealerships and they kept stressing me out! Lol I came into kia and had a car I’m mind and was greated right away by Allen Nieves and he was so kind and quickly introduced us to our dealer! Our dealers name was Josh Bodfield and I loved him so much because he was so patient with me and understanding to the stressful position I was in. Pricing was an issue with me because no matter what I was having to raise the payments I originally had and he did everything he could to get me comfortable going back and forth seeing what he could do for me. When numbers started to be to overwhelming for me he gave us a break and let us go look at the car and talk privately! He knew when to talk to us and when to give us a moment alone to discuss it and I really appreciated it because that wasn’t something I had at other dealerships. The kindness every person we worked with was shocking, we actually made a point to tell everyone it didn’t feel like a dealership it felt so friendly! Halfway through this process the man that originally greeted us actually came to say goodbye to me because his shift was over and I really loved that and josh was great the whole time and the last person we had to sign papers with, josh Hastings (who we kept there an hour after they closed) was still so kind and when I had another scare money wise was quick to come up with a solution to keep me comfortable and he just met us. He was so great! At the end I was sitting in now, MY CAR, And josh was showing us how to do everything and a man cake by just to say hi and how nice the car was and that he was excited for me and I didn’t even find out till after he walked away it was Steve napleton himself?! Again, we kept all these people here over an hour after they closed and the fact everyone was so kind and the owner came out just to say he was happy for us and shake my hand is shocking honestly. He was so down to earth and you’d never know he was such an important roll. All in all I was completely shocked about the kindness of everyone and I was a customer who didn’t want another car at all and didn’t want another brand at all and they were so amazing I easily did it with kia. I’ll recommend them to everyone and hope everyone speaks to who helped me as well because I’m sure you’ll have just as amazing of an experience. More

Good Car Service Very good service and the condiments on the waiting are good as well. They inspect the whole car and tells you what is needed to be charged asap and/o Very good service and the condiments on the waiting are good as well. They inspect the whole car and tells you what is needed to be charged asap and/or when it can wait. They also understand that not always everyone has all the Kinsey in the world to spend hundreds to thousands of dollars to repair the car. So they can sometimes help you out by working something out with you. More

Not honest, use a car as bait. I got 3 calls from the dealer during the week during work hours which I could not answer + a few emails, saturday morning they left me a voicemail sa I got 3 calls from the dealer during the week during work hours which I could not answer + a few emails, saturday morning they left me a voicemail saying that the vehicle that i was interested in still available with a discount so I call to make sure the vehicle was really available and a guy called Kevin said yes , anyway I drove 45 or 50 minutes and when I got there he said the truck has a problem so it was not available we have another one about the same price but it was a junk, they wanted me to buy what they want. More

DEALER DID THE BAIT AND SWITCH PRICE USED CAR MANGER TOLD ME THE PRICE ON THE USED VAN WAS $500,00 MORE BECAUSE THEY HAD DONE A SAFTEY INSPECTION ON IT. I ASKED IF IT WAS DONE ALREADY AND USED CAR MANGER TOLD ME THE PRICE ON THE USED VAN WAS $500,00 MORE BECAUSE THEY HAD DONE A SAFTEY INSPECTION ON IT. I ASKED IF IT WAS DONE ALREADY AND ALLEN SAID YES, AND IF THAT WERE TRUE HOW COME THE SIDE DOORS DO NOT OPEN..THEY CALLED ME BACK WITHIN ONE HOUR AFTERING LEAVING THERE AND SAID I CAN HAVE THE VAN AT THE LOWER PRICE, NO WAY NOT AFTER YOU TRIED TO GET ME FOR MORE MONEY. WILL NEVER GO BACK AND WILL TELL FRIENDS AND FAMILY DO NOT GO THERE. More

A people as friendly and polite and very helpful Elgin Illinois Ikea a great i service great people very friendly I recommend this place to all my friends thank you for doing everything I can to fix Elgin Illinois Ikea a great i service great people very friendly I recommend this place to all my friends thank you for doing everything I can to fix my car More

Expensive $40 for a synthetic blend or $75 for full synthetic oil change and $20 for the tires rotation was really expensive. And that's for the car that was pu $40 for a synthetic blend or $75 for full synthetic oil change and $20 for the tires rotation was really expensive. And that's for the car that was purchased here, brand new, in October 2015. More