Elgin Kia | Page 5

I always thought the sleezy used car dealer was a thing I always thought the sleezy used car dealer was a thing of the past. Napleton Kia showed me I was wrong about that. Don't trust the vehicles the I always thought the sleezy used car dealer was a thing of the past. Napleton Kia showed me I was wrong about that. Don't trust the vehicles they list for sale on their site. I went in with a specific list of 6 cars to look at. I was told one had a broken suspension, another had a blown engine, and two were listed by "mistake". I wanted to spend 9k or less. The salesmen would not tell me the price of any vehicle he was showing me. When i would press every car was "a little over 10 grand". The first two cars had electrical issues, burnt out light and non functioning stereos/accessories. I was told they had just been traded in and the service department hasn't looked them over yet. However they did have time to armor all every surface, so go figure. After giving up on buying a car there we were shown one more car. Again we were told it was a little over 10k. After test driving it and deciding to move forward I was told the car was 12.9k. Not even close to our original 9k budget. Still the sales man swore he could get us to a price we could afford. After being made to wait 45 minutes and explaining we can't afford that much we asked for our keys. Instead of getting our keys the sales man brought us another car to look at. I told him we were done and just wanted my keys so I can. The manager then came out to inform us that we need to increase our budget if we want anything good. I explained to him that I came in with a 9k budget, and have had 2 hours of my time wasted being shown cars that they wouldn't tell me the price of. After arguing with him for a few minutes that I'm not shopping with them he stormed off. He returned with my keys and threw them at me while shouting I was a xxxxing xxxxxxx to the whole show room. I have had poor car buying experiences, but Napleton Kia has set a record for the worst experience I have ever had. AVOID THIS DEALER AT ALL COSTS. More

Disgusted! Mike, the GM of Napeton's Elgin Kia made us a deal that was too good to be true in order to keep us from looking at any other dealers in the area. Mike, the GM of Napeton's Elgin Kia made us a deal that was too good to be true in order to keep us from looking at any other dealers in the area. They had sold me a car “temporarily” with promise of full refund once the car we ordered came in. They did not follow through... Due to their dishonesty and practice, we ended up spending over $5,000 more than what they had originally promised. It was either spend the money or get stuck driving a car that we did not want in the first place. Now they are selling our “used car” for more than what we had purchased it for in the first place. I’ve attached a picture of our “used car” listed for a thousand more than what we bought it for. These guys are criminals. Give your business to someone that’s honest. More

Above and beyond Dave L our salesman and Mike the sales manager went out of their way to get me the exact car my wife wanted from another dealer The Same Day! They bot Dave L our salesman and Mike the sales manager went out of their way to get me the exact car my wife wanted from another dealer The Same Day! They both made it a quick and painless process. More

Humiliating experience Sign contact with oscar on 3/18 said we were approved for a 2016 kia just to be told to come back to resign a contract due to error on first to be tol Sign contact with oscar on 3/18 said we were approved for a 2016 kia just to be told to come back to resign a contract due to error on first to be told we were never approved that he never sent our papers to the bank to begin with! My review is on Google also it gets into great detail. Oscar does not know what hes doing nor does he even know how to explain things More

Hidden fees They increased what they were asking ok car gurus by $2000 for a damaged car, come on. Horrible I would not recommend them to anyone. They increased what they were asking ok car gurus by $2000 for a damaged car, come on. Horrible I would not recommend them to anyone. More

Disappointed Totally disappointed in the level of service I received. After being oversold on the "NVP" package and what it covers, it took over a month for the S Totally disappointed in the level of service I received. After being oversold on the "NVP" package and what it covers, it took over a month for the Service Center to respond to me. This was only after I placed multiple follow-up calls to check in with them. There's no accountability or respect for the customer. After this mess, I will be taking my car to a new dealer for future service. More

NO respect I arrived at the Kia dealer wanting to gather info on a car I want to buy. Salesman came right out and started the interrogations. Questions and more I arrived at the Kia dealer wanting to gather info on a car I want to buy. Salesman came right out and started the interrogations. Questions and more questions... so much so I couldn’t ask my questions. Any way I understood it’s his job. So, he asked if I wanted to test drive the car and I said no because I wanted to research the car before I fell in love with the car. He said no problem; can I give you my business card. I said sure. His Manager came out with him wanted to show the salesperson how it was done! He wanted to know why I wouldn’t take the car for a test drive… I replied I wanted to do research before I got emotionally involved with the car. He then said” What are you afraid of?” that was a womanizing thing to say… I felt attacked! I was so angry!!! How dare he say that to me!!! NO RESPECT! I will never buy a car there!!! I will go to a different dealer and will buy from a female salesperson!!!! More

Terrible Experience with Service Son bought a used car in Jan of 18. Feb the alternator stopped. Towing and time off to help $300. They said they would have it repaired in 4 days. Two Son bought a used car in Jan of 18. Feb the alternator stopped. Towing and time off to help $300. They said they would have it repaired in 4 days. Two weeks later my son and I went to pick it up. There were scratches in the front side were the mechanic's belt rubbed and they agreed. There was a great deal of grease on the floorboard and they agreed. They were going to hand it back to us as is - that didn't happen. Couple month later the car dies again and needs jumped from Lisle to St. Charles 15 times. Then towed back to Napleton. - cost another $300-400 lost income and towing. They said the car will be done 2-3 days later , then 5 days, then 10 days, now another 5 days. They have the part! I am sitting in their lobby in protest. Just put the xxxx thing in! The Service Manger John, Steve and Ramous (I think) all three don't care enough to support what they sell. Didn't want to do this , but I must. I have been waiting for the GM Steve Napleton for an hours now. At first they said I just missed him and he went to lunch - will be back in 20-30 mins. I drove up. It has now been 90 mins and no sight. They last lied again saying that he was in a meeting with NIssan - I hope they take his dealership away because the lost time misery index is OFF THE CHARTS! I agree with Ron's review and others, don't think I'm wrong. It will be a timely mistake. I agree with Chris B., Rob M., Ryan G., Allison B., R.W. and more now on Yelp. 1 STAR... One time is not a statistic but many times is - RUN!!! More

Unreliable new car and unprofessional GM In September, when my husband and I bought our new 2018 Kia Sportage from Napleton Kia Elgin we had a great experience. Well fast forward 6 months and In September, when my husband and I bought our new 2018 Kia Sportage from Napleton Kia Elgin we had a great experience. Well fast forward 6 months and we have had nothing but a nightmare. The brand new car we bought has more that 9 separate issues, some minor and some more concerning like it not starting properly. I have been patiently in and out of the dealership for weeks and have a claim filed with Kia corporate. Steve Napleton, the GM of this dealership has a lack of concern or respect for his loyal customers and doesn’t stand behind his product. When my husband and I first met with him about our options with getting rid of this new car that is broken, he tells us he has no control and pushes us off to somewhere else. Weeks continue and I have more problems and I continue to contact Steve. While they were very helpful in providing a loaner for me( which they should) their attitude and communication is horrendous. After picking my car up AGAIN the other day, I find that my invoice papers are incorrect. The dates are off and over 100 miles difference on their papers versus my odometer. They had put 230 miles on my car. Yes, I approved them driving it to test it, but 230 miles!! Ridiculous! I immediately called and talked to Steve Napleton to express my concern. Once again he tells me I just need to call back tomorrow to speak to service manager. NEVER an “I’m sorry this is so frustrating for you, I will look into this”. Nope! Just acts like this is no big deal. I explain to him that this is unacceptable and he needs to have more awareness of this things going on at HIS dealership. His response.. He tells me I am RUDE and disrespectful and that if I want to talk to him I need to treat him like a human and not like dirt on the bottomed of my shoe. That is a quote! WHAT!! At this point I am in tears and in SHOCK! First off, I’m not yelling or swearing and I have EVERY right as the consumer to be frustrated. Since when is the GM the victim? Not only did the car they sell me not work, but then they don’t help you and actually scold you for THEIR issues. This is the WORST customer service and absolutely the worst management I have ever dealt with in my life! I will NEVER go back here nor to any other Napleton. Beware! This dealership is full of disrespect, crooks! More

Stay away from this dealer STAY AWAY FROM THIS DEALER!!!! I purchase from them 2015 kia optima 40 K,still under warranty, the seller was Kostya "xxxxxxx" blind or stupid ,it's STAY AWAY FROM THIS DEALER!!!! I purchase from them 2015 kia optima 40 K,still under warranty, the seller was Kostya "xxxxxxx" blind or stupid ,it's hard to find out. My bad. I was sing in the contract before thay finish their promise to fix what spoustu be done.The xxxxxxx wants me to leave my new purchase for 2 days,so thay can fix it,i say ok. I'm came back after a week,to pickup my car,even nobady call me!! Of course xxxxxxx say it's done where I'm show up.But it wasn't and i have to wait few more hours to be fixed Such a waist of time with this dealer and his seller men name KOSTYA!!! And most funny think from this short story is,what this xxxxxxx say to me about the second key for my Kia,of course AFER I'm sing in the paper, I'M NOT QUALIFY FOR SECOND KEY,BECAUSE THE CAR IT'S NOT CERTIFY,and I'm deny to pay for it. Buahaaa!!!!! Even menager didn't help!!! More