Elgin Hyundai

This past Saturday, I purchased a car from Elgin Hyundai and I never had such a great car buying experience. Michael Meah and Sebastian Garcia put me at ease during the entire process. I cannot be any happi and I never had such a great car buying experience. Michael Meah and Sebastian Garcia put me at ease during the entire process. I cannot be any happier with my Hyundai Tucson. Thank you, gentlemen for treating me like a princess! More

I was communicating with an online representative consistently to which she booked me a test drive and even up until an hour before my appointment was still communicating with me saying that she had consistently to which she booked me a test drive and even up until an hour before my appointment was still communicating with me saying that she had everything ready to . When I got to the dealership, the car was "no longer there." They mentioned that the people I communicate with online don't always know what is on the lot, but did not really have any other explanation. How can I be communicating with someone all day, and then get to the dealership and no one has awareness of me or the car? I left, and then they tried frantically calling me when I was sitting in my car offerings me something much different and out of my price range. They claimed it was not a "bait" situation, but it really felt like one. Of course, I have heard nothing from them since, even when I reached out to express my concern. More

I have bought several new cars here all the sales people are great service dept is fantastic! are great service dept is fantastic! More

TAKE YOUR BUSINESS ELSEWHERE! ! BUYER BEWARE!! The absolute worst dealership to deal with when you want something done. General manager Mike is by far the worst person to deal with ! BUYER BEWARE!! The absolute worst dealership to deal with when you want something done. General manager Mike is by far the worst person to deal with. Cannot take responsibility for his employees lack of doing their job, for a task that should’ve taken 30 mins tops!! Then has the audacity to have an attitude when “his employees or system” is bad mouthed. Nothing but sleazy. If you do buy from here, be prepared to call and call.. leave voicemails, to have those calls never returned by his staff. Pay attention to your paperwork, go through with a fine tooth comb. Giving a one star here is generous, zero would be acceptable. More

I own a 2018 Hyundai Tucson and have been taking it to Elgin Hyundai for service ever since I bought it brand new. Hyundai is the only brand of car I’ve ever owned since my first new car purchase in 2000. Elgin Hyundai for service ever since I bought it brand new. Hyundai is the only brand of car I’ve ever owned since my first new car purchase in 2000. Part of the reason is because of the warranty, the reasonable price and the good service I have received over the last 24 years. My most recent experience is no exception. Starting in January of 2023, I was experiencing some issues with my powertrain… issues that are covered under warranty. During the time I first noticed the issues, I worked with one of the service representatives from Elgin Hyundai named Jorge Quevedo. No customer likes experiencing issues with their cars, much less a warranty issue near the expiration date of the warranty. However, over the last 20 months, Jorge assisted me through the process of rectifying the issue from beginning to end. The process was sometimes frustrating because rules are rules and protocols are protocols. However, Jorge was patient, honest with me and saw me through the entire period - even during my communications with Hyundai corporate office to get the work completed. I have never once felt alone, mal-informed, or rushed and it is because of service reps like Jorge that keep people like me loyal customers to brands that value good customer service, honesty and follow through. Kudos to Jorge, kudos to Hyundai for honoring their warranty, and thank you all for a pleasant customer experience for the last 24 years. My next new car will most definitely be - you guessed it - a Hyundai because of experiences like this. More

I bought a 2025 Tucson Limited through the Costco Auto Buying Program. The price was preset. The only thing that had to be negotiated was my trade in. They gave me the best price of the other 3 dealership Buying Program. The price was preset. The only thing that had to be negotiated was my trade in. They gave me the best price of the other 3 dealerships that I had been talking to. They had to locate and do a dealer trade for the exterior and interior colors of the vehicle , as they did not have the color that I wanted. The only vehicle that they could locate was an all wheel drive. They sold it to me for the same price that they quoted me for a front wheel drive Tucson. The entire buying process was the easiest and fastest of all my previous experiences. Between the price and total buying process, Elgin Hyundai has made me a customer for life! More

I speak English poorly. They took advantage of the situation and sold me a Hyundai Elantra car for $26,250 for $36,500. They did not show me the payment schedule and added a They took advantage of the situation and sold me a Hyundai Elantra car for $26,250 for $36,500. They did not show me the payment schedule and added all possible Insurance. I gave Dawn Payment $5000 and it's gone. They didn't explain anything to me at all. The employees are rude and not polite. I went to change the oil and it took me almost 3 hours to change it. Never again in my life will I buy a Hyundai. Only Toyota. More

I HAVE A 2023 HYUNDAI TUSCON. RECENTLY IT START DISPLAYING A "UNEVEN ROAD SERVICE WARNING" ON THE DASH IN PLACE OF THE TACHOMETER. CALLED DEALER SAID IT WAS A SYSTEM UPDATE NEEDED RECENTLY IT START DISPLAYING A "UNEVEN ROAD SERVICE WARNING" ON THE DASH IN PLACE OF THE TACHOMETER. CALLED DEALER SAID IT WAS A SYSTEM UPDATE NEEDED. WAS TOLD IS WOULD BE 20$ AND TAKE 12 HOURS TO COMPLETE. CALLED ANOTHER DEALER SLIGHTLY FARTHER. MADE AN APPOINTMENT THURSDAY MORNING AND THEY SAID 1 HOUR AND WILL COST NOTHING. YOU NEED A BETTER SERVICE MANAGER THATS WHY I GAVE IT THIS RATING. More

Typical “big city dealership” with their add-ons and misleading pricing. Was interested in a new vehicle and inquired if it was available. Was told it was, and I confirmed the pricing on the website misleading pricing. Was interested in a new vehicle and inquired if it was available. Was told it was, and I confirmed the pricing on the website was active, since it showed a discount. Manager called me back and said they’d hold the vehicle so I could come see it as I’m 3 hours away. We discussed my trade and he assured me “we would work something out” on pricing. Now I’m not an expert but I did shop other dealerships for this exact vehicle and knew what I wanted to pay based on other offers. I got there and test drove the vehicle and all was good until I saw the pricing. Their advertised price of $3000 off of msrp “didn’t apply to this vehicle since it’s in high demand.” So already the price was higher than other offers. Then they added $1300 for their Elgin package of stuff I didn’t want, $299 for VIN etching which everyone knows is worthless, and another $2000 for some extended warranty I also didn’t want. For the EXACT SAME VEHICLE I was quoted $5000 more at this dealership than any other. I was told they had 3 other people in line to buy it at their pricing, so I politely declined and walked out after asking them to match the other written offer I showed the manager. The salesman followed me to the parking lot and asked if there was anything else we could do. I compromised coming up more than 50% of the difference between my offer and theirs, and they barely would budge. So I took off, and will be buying my vehicle somewhere else!! Again, LOOK HARD AT YOUR PAPERWORK and see all of those fees and add-ons tacked onto their price, realize this dealership is all about making $. Was even called an hour after I left asking if there was anything else they could do to earn my business, and I told them that I already made my offer to them. Never got another call, so I guess they realized I wasn’t falling for their game. Just another typical big sales dealership. Buyer beware! More

UNWANTED ADD-ON DEALERSHIP. Their website shows the price of their "Hyundai Certified Pre-Owned" vehicles. At the bottom is says said “not including tax, title, and doc fee of $ Their website shows the price of their "Hyundai Certified Pre-Owned" vehicles. At the bottom is says said “not including tax, title, and doc fee of $358.03”. That's pretty standard. I called ahead to make sure Certified Pre-owned meant what it said and that it was included. They confirmed it was. Also asked if there was any added warranties/expenses; as some shady dealerships have a tendency to try to legally steal, using that method. The assured me that the price was the price, plus the 3 standard items. (Tax, title/license, doc fee). Tried to do a deal...Purchase agreement came back with this car at its listed price, a $2K upcharge for some paint protectant thing, and something like $2800 for the Hyundai Certified Warranty that was "included". Final price was nearly $8000 more than the list price.... On a three year old car with 55k miles. Not only did I drive 3 hours one way, but they also wasted several hours of our lives holding us there. I don't understand how they sell a single used vehicle, using these tactics. More