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Elevation Chevrolet GMC of Boone

Boone, NC

Overview
Employees
Reviews
Vehicles
3.4
5 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Elevation Chevrolet GMC team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Elevation Chevrolet GMC goes above and beyond the average dealership to provide West Jefferson NC, Morganton NC and Spruce Pine drivers with a modernly efficient, classically enjoyable experience. Whether you're from Boone NC looking to find a new Chevrolet, GMC, Buick or CADILLAC model, or you're looking to get your vehicle serviced, our team can help!
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2705 U.S. Hwy 421 S

Boone, NC

28607

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Showing 5 reviews

October 31, 2024

Waited 2 1/2 hours for an oil change and rotate tires and I had an appointment. Then got ripped off and overcharged for these services. The worst service I've ever had. I won't be going there again. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Petrea
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October 24, 2024

Very responsive and highly competitive on price! ! We priced an Acadia and they were the most fairly priced in the region. More

by jsnc
Recommend Dealer
Yes
Employees Worked With
Andy Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 20, 2024

Stephen Mason, the NEW general manager & his team at Elevation are in a single word, AMAZING! Welcoming, upbeat, helpful, friendly & kind but best of all HONEST! The dealership had become old and sta More

by AngBaudoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Mason
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June 18, 2024

Very professional, knowledgeable, direct, helpful, accurate information, effective. Positive comfortable environment reassured my vehicle longevity at very reasonable cost. More

by clarkt19official
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin C.
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March 08, 2024

Zero integrity. At first, they were very friendly and agreeable. We’d settled on a price and they were going to fix a small repair for free. When we went to pick it More

by Sspineda
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Andy Boyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Elevation Chevrolet GMC of Boone responded

This is Stephen Mason and I am the General Manager at Elevation Chevrolet GMC and I felt I needed to respond to this review. I always try to be agreeable and side with my customers understanding that it is not easy to purchase a vehicle. Having said that I don't feel your side of the story is accurate by any stretch. To imply that we have zero integrity is not a fair statement to what we preach here and within our community. We strive to do the right thing. In the case of the vehicle you were looking at, we were told by the other party with you that the vehicle needed a new U-joint. At that point we chose to handle the repair. Once under the vehicle our Master Tech notified us that the U-joint was fine. We wanted a second opinion so we sent the vehicle to Toyota where the same thing was confirmed. I then said that the repair was not needed but in the event it failed in the first 12 months we would honor the repair at no charge. You still wanted the U-joint fixed and Toyota notified us that it was not possible to do that without replacing drive shaft which would be an additional $1700. This was stated pretty plainly by Toyota. Please understand that we never had a problem doing the repair but were told it was not necessary. Cosmetically there was surface rust but the vehicle was operating perfectly. The idea that we did not want your business is not fair to us as a Dealership and we are very sorry for any inconvenience we caused you. If you would like to speak to me directly I can be reached at 205-234-3955 and would love to discuss this further. Thank you again for your time.