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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,313 Reviews

3,313 Reviews of Elder Ford of Tampa - Service Center

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November 04, 2024

Daniel was excellent in his explanation of the issue with my car's braking system. I appreciated his professionalism and attention to detail. Thank you! More

by i2isagrl
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Daniel Arias
Nov 06, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

November 04, 2024

Great service. They took me seriously and valued my time and got me in and out More

by melaniejtmc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Sills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 04, 2024

Daniel was very knowledgeable and professional during my visit kept me updated on vehicle process. More

by barkzee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

November 03, 2024

The rent a car is one of the worst, it doesn't work at all, it has mileage rules that are only convenient for them. My advisor Yohani Trespalacios is great, incredibly attentive and diligent. My only comp More

by Jessjul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

November 02, 2024

Excellent Service! Will come back for sure Nicole is great. Thank you for taking good care of me. More

by JCPETERMAN@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

November 02, 2024

Elder Ford has always treated me fair and with excellent service. The only reason I started going to help afford when Dan Beavers started working there after he had been working at another dealership. Dan w More

by dmceagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

November 02, 2024

I never went to a dealership before and have the salesperson tell you to have your vehicle re possessed so you can start fresh..with what kind of dealership promotes this,?my credit would be shot! More

by Relayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Elder Ford of Tampa responded

Hi Relayer, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

Nov 04, 2024 -

Relayer responded

Dan,I am too upset to bring it back there..just yesterday I ran out of gas when the gas tank showed 166 miles to empty,and over a 1/4 of a tank..never had that problem before. The entire experience has been a nightmare,from you guys having my car for 2. Months,and having to switch into new rental cars every 500 miles,and the problem that I originally bought it in for never fixed the issue I was having had I had known that the 977$ I spent would not have fixed the problem,I would not have spent it! The car bucks worse than ever,and no one even mentioned to me that I may have a trans problem,I had to look on the receipt and read it! It was never discussed one time. So I will drive it till it can’t drive no more and do exactly what your salesperson told me..have it repossessed and start fresh..exactly but it won’t be a ford,and I uber and Lyft and people don’t understand why it bucks like it does.but I always tell them,don’t get a ford. I’m one on the people that you won’t be able to satisfy ,but I’m only one…

Nov 04, 2024 -

Relayer responded

Oh,I lost about 3grand in uber and Lyft money for 2 months….how can one afford a transmission when you have my means of making money tied up for 2 months?

November 01, 2024

Elder Ford is reliable and the workers can work with you on owning a new vehicle . More

by AndreAllDay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AYMAN ABOUELSOUD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 01, 2024

Ive taken my truck in 3 separate occasions and each time the part that was supposed to be ordered never arrived so I spent money on Ubers to and from work needlessly. Additionally, Johany has not returned m More

by Anonymous123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

Ridiculous quote for repair labor. Horrible sales department was interested in a trade in but never called back. I messaged the salesman back and never received a call back. Individual More

by Donahey10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
(813) 522-5318 is the sales person he didn't text his name
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