Elder Ford of Tampa - Service Center

The absolute best dealership/garage I have been to. Hands down! Coustomer service and communication is beond anything I had experienced before. Hands down! Coustomer service and communication is beond anything I had experienced before. More

Just follow what needed for any adjustment required for completing a contract. Don’t you agree? completing a contract. Don’t you agree? More

I purchased a car 8/3. A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile warranty. • Roaches in the car that ended up getting into my garage and home • Battery was dead day 1 • When I called about the roaches the lady said I should bomb my car or pay someone to fumigate- this was within a day of purchasing • Within 2 weeks the AC started blowing hot air. • To their credit, they “fixed” the AC issue and fumigated the car without charging me and provided a loaner car. •However, the AC was blowing hot again within a week. Add to that, the car started jerking as I braked. THIS IS ALL WITHIN THE FIRST 90 DAYS. • I called and scheduled an appointment to get the AC looked at again and to see what the issue was with braking. I set an appointment and was told I would have a loaner car. When I got there, I was told there was no loaner. I took time off work for this • I was told I would be contacted when they had inventory. I was never contacted. I followed every couple days for a week and a half until I got a manager on the line. I was told there was no inventory, but I could take it to another shop. • I took it to my normal mechanic, however, since it wasn’t a Ford Dealership Technician, they tried to make him jump through hoops. • To their credit, when I called the GM, he provided me a loaner and worked directly with my mechanic. Their employees were all pretty polite and willing to help. • I am giving them 1 start for several reasons. First, there’s no way this car went through a 139 point inspection and I had to replace an evaporator coil, lower arm assembly, and a tire rod. The brakes are also grinding and squeaking. There’s no way all those things go within 4000mi/90 days if it was inspected. The process of setting the second appointment was terrible. It made me think I was being slow-walked until I either passed the miles or time restriction. I also had to come out of pocket to have these issues fixed. There’s no way I should have to pay over 24k for a car (+interest) that “went thru a 139 point inspection” AND have to come out of pocket for repairs on issues that should not have even existed. THIS WAS WITHIN 3 MONTHS OF HAVING THE CAR. I wouldn’t suggest this dealer AT ALL based off my experience More

Always good On time, good communication, fair pricing. Waiting area is good and clean. Easy to set up appointment. Waiting area is good and clean. Easy to set up appointment. More

Everything was done when promised and in a punctual manner. Counter service was efficient and courteous. manner. Counter service was efficient and courteous. More

This dealership has a very friendly atmosphere. Their staff were very polite and knowledgeable people. Their staff were very polite and knowledgeable people. More

Quick, efficient and good communication from the amploees that assisted us. I will continue to use elder ford. that assisted us. I will continue to use elder ford. More

I had the best help with Nicole, she made sure that I was satisfied with the work that was done to my car. Thank you Nicole satisfied with the work that was done to my car. Thank you Nicole More

I feel that they went above and beyond to get my vehicle right. They also did not charge extra for having the courtesy vehicle! I will be coming back soon for service. Elder Rocks!! right. They also did not charge extra for having the courtesy vehicle! I will be coming back soon for service. Elder Rocks!! More

Great job by your service department right on time very helpful personel also terry in your part department made sure the parts needed were available great job by terry and your part department helpful personel also terry in your part department made sure the parts needed were available great job by terry and your part department More