Elder Ford of Tampa - Service Center

Excellent Service. Kudos to Michael Tafur, AJ and mechanic I stopped by the Service Dept. on Sat 10th because my check engine light came on. He took the time to check Kudos to Michael Tafur, AJ and mechanic I stopped by the Service Dept. on Sat 10th because my check engine light came on. He took the time to check my vehicle. Code indicated default with my catalytic converter. I then spoke with AJ who immediately scheduled my appt and set me up with a vehicle to drive while being serviced. Picked up vehicle today. I can't say enough about the service dept. at Elder Ford. Team work, quality service and workmanship. I bought my F150 from them in 2016. Only dealership I deal with. More

The just need more personnel opening in the morning hours because I had to wait about 10 minutes before anyone assisted me. The other person couldn’t get logged into the system. I had an appointments. Everyo because I had to wait about 10 minutes before anyone assisted me. The other person couldn’t get logged into the system. I had an appointments. Everyone is always nice and polite. More

Quality workmanship . Great service Johany keeps you up to date on your repairs and at what stage it my be in Thank you Great service Johany keeps you up to date on your repairs and at what stage it my be in Thank you More

Johany is amazing! Always has a smile, professional and will do whatever necessary to make sure you’re happy! Always has a smile, professional and will do whatever necessary to make sure you’re happy! More

They got me in quickly and fixed my problem. My car has been running great ever since. My car has been running great ever since. More

Everything was great from the moment I walked in the door for my appointment. Keep up the great work for my appointment. Keep up the great work More

Bought truck in Feb 2021 only had recall work don’t there will have next service completed there will have next service completed there More

Excellent service every time. Elder Ford is the only dealer I trust with my vehicle ! Elder Ford is the only dealer I trust with my vehicle ! More

I called and made an appointment because I had received a service recall letter. I took my car in the next day and the service advisor told me I may hear back from him on Friday, which was the next day. I w service recall letter. I took my car in the next day and the service advisor told me I may hear back from him on Friday, which was the next day. I was patient but when I didn’t hear anything back at 3pm on Friday, I started calling. I left several messages and eventually got a text message not a phone call stating it will be Monday before the technician would even look at my car. I explained that I need a loaner car because I need to go to the pharmacy on Saturday and to a doctors appointment on Monday the service advisor told me he would put me on a waiting list for one. So I had to incur several Uber charges for the days without my car. It was Tuesday when the service advisor actually called me telling me I need a new clutch assembly and shift pedals. The cost would be $4900. I told him I need time to think about it. He immediately called me the next day asking me what I was going to do. I said I will come and pick up my car. Thanks for the terrible service Ford. I will never buy a Ford again. More

The Dealership service department is subpar . However, the Quicklane crew is awesome !!! When the service department at the dealership scheduled me for an appointment to look at a check en However, the Quicklane crew is awesome !!! When the service department at the dealership scheduled me for an appointment to look at a check engine light & then told me, after arrival, that I would have to leave it over the weekend, because they were overbooked (I had already taken a day off work ),I went next door to see Peter about getting my oil changed, since I was already there & had nothing else to do. Not only did he get me in for the 60,000 mile service, he also had the mechanic che k out the code & had the parts that were defective replaced (under full warranty), that same day. Peter puts the "SERVICE" in customer service . . . TOP NOTCH !!! More