Elder Ford of Tampa - Service Center

I don't know who Peter Nieves is so have a neutral 3. But overall the front desk person was rude and gave be bad information that required follow up afterwards even though I was there in person. To cance But overall the front desk person was rude and gave be bad information that required follow up afterwards even though I was there in person. To cancel something I had to go in person which is just ridiculous and they said it could take up to 6 weeks to process when it took less than 24hrs to sign up. To me it comes across as shady/duplicitous as you get an extra month an a half of payment from me without me having access to the service. I will share this experience with friends and colleagues looking for new vehicles. More

NA It was a great experience. I'll be returning. I'll be recommending to others as well. I'll be returning. I'll be recommending to others as well. More

Service completed all services as requested. We do not like the Quick Lane though and received better service overall when it was handled in the service department and not rushed through Quick L We do not like the Quick Lane though and received better service overall when it was handled in the service department and not rushed through Quick Lane. We feel like we are at a Quick Jiffy Lube and our experience a year ago corroborated that. We have always had excellent attention from Johanny. He is a great service advisor. More

Waste of time No service even with a appointment Did not care about completing service or try to solve any issues. Even with a scheduled appointment and leaving the vehicle with him all day care about completing service or try to solve any issues. Even with a scheduled appointment and leaving the vehicle with him all day More

Best overall personal I've dealt with since 2004 when I purchased my 2004 Isuzu rodeo from First Team Hyundai in Roanoke Virginia. purchased my 2004 Isuzu rodeo from First Team Hyundai in Roanoke Virginia. More

Always have a great experience. What I don't like is a salesman calling me while I am waiting on my vehicle trying to buy my car back. What I don't like is a salesman calling me while I am waiting on my vehicle trying to buy my car back. More

Went in for mile scheduled oil change and tires rotation. Had a ticking sound. Quiklane thought it was a lifter. I went to svc to see if the warranty covered it. Dan told me I would need a replacement motor. Had a ticking sound. Quiklane thought it was a lifter. I went to svc to see if the warranty covered it. Dan told me I would need a replacement motor. After a month of being there and not being covered by warranty. I took the car to another mechanic. The issue: a loose spark plug. Issue solved within 1 hr. It's absolutely disgusting that svc never confirmed that the lifter was actually bad and just assumed based on quiklanes opinion, especially on such a major repair. More

Disorganized. You are lucky to have Jennifer. She is the only one that gets things right You are lucky to have Jennifer. She is the only one that gets things right More

All right They did what was in their abilities. others had to make the final decisions. others had to make the final decisions. More

I am treated like family at Elder. It doesn't matter who I deal with. Every one is great. Daniel, Chad, Toby, Kit, all the mechanics....they're all great It doesn't matter who I deal with. Every one is great. Daniel, Chad, Toby, Kit, all the mechanics....they're all great More