Elder Ford of Tampa - Service Center

The service team at Elder was very up front and honest, so I can’t knock them for any of that. Prices for the work seemed a little high (all dealer service prices are high), but that is the only complaint so I can’t knock them for any of that. Prices for the work seemed a little high (all dealer service prices are high), but that is the only complaint I can think of. Communication, quality of work and the process involved was still very good More

Great she was able to answer questions about my car. She would give me updates z She would give me updates z More

Purchased a brand new expedition. It has been in the service center three times since purchasing one month ago. I have asked the service center to call me several times and they only It has been in the service center three times since purchasing one month ago. I have asked the service center to call me several times and they only text. Poor customer service. More

This company is reputable and reliable. They are very convenient, Makes life easy with bringing their service to your location. They are very convenient, Makes life easy with bringing their service to your location. More

Touched my belongings in the car when they should have done their service. (Items that are dangerous) done their service. (Items that are dangerous) More

Muy buen servicio. Buena atencion por parte de todos y todas las preguntas son respondidas. Buena atencion por parte de todos y todas las preguntas son respondidas. More

Our sales consultant was Yousef Yousef. He was very helpful and worked hard to get a fair deal on the truck. Santiago who handled the financing not so much. After a week of not having the t He was very helpful and worked hard to get a fair deal on the truck. Santiago who handled the financing not so much. After a week of not having the transfer come out of our account, we drove up there to give Santiago the correct numbers to get the transfer to go thru. He would not take them, said paperwork said it was approved. Credit Union said numbers had to be a certain way for transfer to go thru. Next day got a call from United transaction saying it hadn’t gone thru, told them I had tried to give Santiago the number the day before. Had to drive back up to give correct numbers to Yousef who took care of it for us. I called today 4/16/24 and left message for Santiago that we still have not received a welcome packet with the nationwide lifetime power train limited warranty in it that I thought we were to receive in about 30 days from purchase. Any help getting that welcome packet would be greatly appreciated. More

Michael Tafur was the service person I spoke with. They diagnosed the issue and he kept me informed. And then they delivered the car back to me. Being 72 years old I was grateful not having to get a They diagnosed the issue and he kept me informed. And then they delivered the car back to me. Being 72 years old I was grateful not having to get a ride over there to pick up my car. More

Johanny is great and only reason I still go there. The phone communication with the scheduling people is terrible they are rude and un professional. Not sure when or why you changed reception compan The phone communication with the scheduling people is terrible they are rude and un professional. Not sure when or why you changed reception companies but the current one may cost you my business. Again Johanny is the best and your saving grace More

Payed for extended warranty with th xx butler service. Told at closing it a yearly detail. Took 2 months to get appointment, had my truck for 6hrs. All they did was take it to car wash. Had water spots Told at closing it a yearly detail. Took 2 months to get appointment, had my truck for 6hrs. All they did was take it to car wash. Had water spots all over truck. Called dealer and said bring it back in 2 weeks!! New car sales rip off and only cost $1500! Shame on Ford that they still this extended rip off!!! $80 cash buy and still find ways to scam!! More