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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,383 Reviews
Call Service Center (813) 321-1234

3,383 Reviews of Elder Ford of Tampa - Service Center

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June 20, 2024

The most bad experience that I had ever! Very bad customer care service! Long time waiting More

by PINO_RICARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

June 20, 2024

Great experience w/ purchase & first service. Nicole & Daniel were top notch helping me in the service department. Rico in finance was also 10/10 when we bought the car! More

by keithszymanowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Arais, & Rico in Finance , Robert Torino
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Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!

June 20, 2024

Excellent services , this is my favorite dealer , they always are really nice people and very kindly More

by HECTORCUBA1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, thank you so much for the positive review! Please let us know if there is ever anything else we can do for you! Safe travels!

June 19, 2024

It is a good place to get your vehicle serviced and good customer service everytime. More

by dwd1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

June 16, 2024

These are good people. They always accommodate my needs and do a good job communicating the issues with my vehicle. More

by Infantino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 16, 2024

I have called 6 times to schedule a warranty service. I took 2 weeks before the service department (Liz) got back to me. She then stated the paint and collision dept would reach out, it’s been 10 days si More

by JAMESSANDERS8000
Service Communication
Recommend Dealer
No
Employees Worked With
Lizette Torres
Report | Print
Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

June 16, 2024

Very helpful staff and fast service My service manager got me in an out less than an hour. More

by ERICFLEAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
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Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, thank you for sharing your positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

June 15, 2024

Had a recall had to get with Ford engineers to fix and took longer than we thought More

by shjohnson843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Elder Ford of Tampa responded

Hello, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

June 14, 2024

Service rep was excellent. Stayed post close until my car was ready and had been test drive More

by modelmaniak0105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 13, 2024

I brought my car in for service on short notice for an a/c problem, and my awesome service representative, Dan Beavers, got the problem diagnosed in record time. It turned out to be a bad part – something More

by SARAH8778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

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