Elder Ford of Tampa - Service Center

Oil Separator and water pump leak Took the car in because it was smoking at idle, usual cause is oil separator covered under the TSB. Mechanic also found a water pump leak that was fix Took the car in because it was smoking at idle, usual cause is oil separator covered under the TSB. Mechanic also found a water pump leak that was fixed also. Car was ready when they said. Great service. More

15,000 service My car was in process of being repaired when the service was due. I don’t know who’s responsibility it was to return my car clean the way it was when My car was in process of being repaired when the service was due. I don’t know who’s responsibility it was to return my car clean the way it was when I dropped it off. However, when I picked my car up it was dirty. Also, I haven’t had time to call the service department as of yet, however, my car was running perfectly before the service and now it is running rough. At times it feels like it’s going to stop running. More

Excellent service Needed new tires and oil change, everyone I worked with was a pleasure. Truck was done quickly and happy with experience. Was easy drop off and pick u Needed new tires and oil change, everyone I worked with was a pleasure. Truck was done quickly and happy with experience. Was easy drop off and pick up with everything done and priced as quoted. More

Service better than the rest.. friendly understand from greeting to leaving friendly. Johanny was a cheerful advisor willi ng to go the extra mile. Will be b better than the rest.. friendly understand from greeting to leaving friendly. Johanny was a cheerful advisor willi ng to go the extra mile. Will be back. More

Johanny Trepalacios Johanny was very polite and efficient. My car was returned to me earlier. than I was told. It looked like new like it should with the Auto-Butler. Johanny was very polite and efficient. My car was returned to me earlier. than I was told. It looked like new like it should with the Auto-Butler. More

F250 Service Best customer service experience I have had in many years. Everyone was extremely professional, helpful and sincerely concerned with my visit to Elder Best customer service experience I have had in many years. Everyone was extremely professional, helpful and sincerely concerned with my visit to Elder Ford. Thank you. More

Oil change Took 3 hours with appointment and service advisor did not give me paperwork i had to ask for it. Also my tires were rotated and after they did that t Took 3 hours with appointment and service advisor did not give me paperwork i had to ask for it. Also my tires were rotated and after they did that the car drove bad i had to take it back for them to fix it. More

Excellent service Super professional. Ran down the problem in less than no time. What service and understanding of cars. Thank you so much fo r your service. Super professional. Ran down the problem in less than no time. What service and understanding of cars. Thank you so much fo r your service. More

Poor experience Upon arrival I walked into the first door to the counter, after several minutes a man came and said I needed to go find an available agent at the desk Upon arrival I walked into the first door to the counter, after several minutes a man came and said I needed to go find an available agent at the desks in rooms next to the counter. I waited several more minutes for one to be available then the agent told me to bring my car into the bay. I did so and another person came up and greeted me when I told him why I was there he sent me back to the agent. I went back to the agents desk and finally he filled out the paperwork. I was there for my first oil change and it was not busy at all. After waiting almost two hours someone came out and told me I needed a battery, the cost was very high so I said no. Finally after over two hours someone came out and said my car was ready. I asked about the battery and was told there's no warranty. I purchased the car less than 4 months ago and woyld have thought a new battery was installed but I guess not. Overall my experience was poor waiting over two hours for an oil change and Im very disappointed that I have to spend money on a battery. More

Friendly quick and efficient Well organized on time friendly atmosphere made my experience very relaxing and enjoyable, I’m looking forward to my next visit, I may have more ques Well organized on time friendly atmosphere made my experience very relaxing and enjoyable, I’m looking forward to my next visit, I may have more questions because I know with confidence they could answer them!! More