Elder Ford of Tampa - Service Center

First time was oil change. Second time was detail car, head Very professional staff, efficient, curtious .sevice managers Jason and Erica were awesome. They tended to my every need. Made sure I'm comfortable, Very professional staff, efficient, curtious .sevice managers Jason and Erica were awesome. They tended to my every need. Made sure I'm comfortable, Jason made sure I get a ride home. Drivers Edd and Neal were spectacular and very friendly. And my car looks and feels great :) More

Great servce Always concern about their customers and ready and eager to help at any time. Great technicians. Thank you Elder Ford for everything.You are the bes Always concern about their customers and ready and eager to help at any time. Great technicians. Thank you Elder Ford for everything.You are the best. More

Routine service on Ford Edge Excellent service and was ready on time as promised. Needed air and cabin filter replaced and the service writer Chris called to give me an estimate. Excellent service and was ready on time as promised. Needed air and cabin filter replaced and the service writer Chris called to give me an estimate. As usual car was washed and cleaned up when I picked it up. More

Amazing Maurice was amazing with getting me the perfect car for me in my price range. Finance made the process beyond easy and Erica in service is so knowledg Maurice was amazing with getting me the perfect car for me in my price range. Finance made the process beyond easy and Erica in service is so knowledgeable and helped me with any and all questions I had. This dealership is all around amazing. Would recommend Elder ford to all my friends and family. More

Best service experience I’ve ever had!! Best experience I’ve ever had with any service team. I’ve been working with these people for almost two years and it’s truly been a pleasure Best experience I’ve ever had with any service team. I’ve been working with these people for almost two years and it’s truly been a pleasure More

Fast and easy Had a couple of warranty items that needed to be fixed. Elder service is great to deal with. No hassles and fast service. They make it very easy. Had a couple of warranty items that needed to be fixed. Elder service is great to deal with. No hassles and fast service. They make it very easy. More

No Hassle Yearly Maintenance I scheduled The Works Vehicle Checkup which includes an oil change, tire rotation and pressure check, brake inspection, multi point inspection, fluid I scheduled The Works Vehicle Checkup which includes an oil change, tire rotation and pressure check, brake inspection, multi point inspection, fluid top off, battery test, filter check, and belts and hoses check. Scheduling was easy. I only had to wait a couple days for an appointment. All work was done in 1 day. More

This review has no impact on the Service Advisor Jason, I have been dealing with the issue of my wipers for over 2 yrs. Jason is new and did the best he could. After having my car for 3 days and replacing I have been dealing with the issue of my wipers for over 2 yrs. Jason is new and did the best he could. After having my car for 3 days and replacing a panel $500 later, we where right back at the svc ctr because the washer fluid STOPPED working again ! Why didn't the technician check everything? If you replace something, wouldn't you think to check every part of the issue? This seems to be an on going concern, that I have. The technicians do not check everything and causes us to have to return. Jason was very apologetic and accommodating, this is no reflection on him, he is just the middle person. Also, my personal opinion, is you have the Service people, checking people in and cashing them out, trying to take phone calls in between, they cannot do it all !! Trying to get ahold of your Service advisor is a NIGHTMARE !!!! always get voicemail. Also, not sure who the service managers are but if you leave a voicemail for them the DO NOT return calls. Not good service in my opinion. Instead of having people constantly calling you to get you to trade in your vehicle, why doesn't Elder Ford hire more Service advisors to be able to take phone calls for customers wanting and update on there repair? Like I mention, this is NO reflecting on Jason, he did the best he could do. All of my complaints are out of his hands. More

my experience great advisor and real helful. he knows what he is talking about when comes to understanding and help get the right service done on the car. great advisor and real helful. he knows what he is talking about when comes to understanding and help get the right service done on the car. More

Professional, courteous, technically competent Chris Newton did a great job of keeping me informed, explaining what needed to be done to diagnose what was wrong with my car, then how it would be fi Chris Newton did a great job of keeping me informed, explaining what needed to be done to diagnose what was wrong with my car, then how it would be fixed, how long it would take, and answering my questions. His communications were always professional, courteous, unrushed no matter how busy he was — and he was always busy. This is a busy service department in a big, busy dealership. But I felt my car was important & would be treated well. More