Elder Ford of Tampa - Service Center

Auto Butler appointment that never happened Arrived 15 minutes early for appointment at 1 PM. Finally saw service writer at 1:20. Left truck and waited. Two hours later saw my truck still sitt Arrived 15 minutes early for appointment at 1 PM. Finally saw service writer at 1:20. Left truck and waited. Two hours later saw my truck still sitting in parking lot; it had not been touched. When I inquired, I was told the job normally takes 3-4 hours to complete and that I should not have waited. I told Christopher that I had had it done before along with an oil change and it only took about 1.5 hours. I collected my truck and left with nothing being done. This is totally unsatisfactory service especially for a customer who has used Elder Ford since it opened and before when it was Ernie Haire Ford. I believe appointments are made to be kept and there is no reason for no service writer being availalle until 20 minutes after my appointment time. Also if truck had been started at my appointment time instead of not being touched for over two hours, then it would have been done. I still need to get the auto butler but only if guaranteed work will be started on or about my appointment time. More

Oil and Tires Very good job at getting me in and out. They also did a full inspection and pointed out what needed to be done and gave me a price quote. Very good job at getting me in and out. They also did a full inspection and pointed out what needed to be done and gave me a price quote. More

They did not know I went in to get a update on my car radio and navigation system i told them I was having problems with it.(so they give me a update) I'm still having I went in to get a update on my car radio and navigation system i told them I was having problems with it.(so they give me a update) I'm still having problems with it and my GPS is still not working. They couldn't give me a proper diagnostic of why my GPS isn't working I think they just wanted to get paid and get me out of there don't think I going back anytime soon More

Excellent care emphasized by the actions of their people Great service. Johanny is the best. He is professional , proactive, accomodating and follows up. Delivery service / shuttle is a competitive advantage Great service. Johanny is the best. He is professional , proactive, accomodating and follows up. Delivery service / shuttle is a competitive advantage and important to me. More

Great Service I always get fast, excellent service. That's why I brought my truck that I bought from another dealership there for service instead of where I purchas I always get fast, excellent service. That's why I brought my truck that I bought from another dealership there for service instead of where I purchased it. More

Focus RS Service When it comes to servicing my Focus RS Erica Ortiz is the best service underwriter. Always a great experience with work being completed properly and t When it comes to servicing my Focus RS Erica Ortiz is the best service underwriter. Always a great experience with work being completed properly and timely. Thanks again Elder Ford! More

Great job Great work done, friendly employees and nice place. Great experience! I highly recommend going to the work shop. Also, enjoy the coffee when I was wai Great work done, friendly employees and nice place. Great experience! I highly recommend going to the work shop. Also, enjoy the coffee when I was waiting. More

Crash Avoidance System Malfunction Asked them to fix this malfunction 5 times in the last year. They couldn't do it. Just today, it malfunctioned 3 times. Now that warranty is up, th Asked them to fix this malfunction 5 times in the last year. They couldn't do it. Just today, it malfunctioned 3 times. Now that warranty is up, they won't return calls, emails or texts. Sad to say that I bought American and regret it. More

Very good and very timely and affordable. Erica Ortiz was very helpful. The waiting area is very clean and comfortable. The refreshments enjoyable as well. and very timely and affordable. Erica Ortiz was very helpful. The waiting area is very clean and comfortable. The refreshments enjoyable as well. More

Just had my Ranger Serviced Just had my 2003 Ford Ranger in for a service I had the special the works done it was a good inspection and report along with my oil and filter chan Just had my 2003 Ford Ranger in for a service I had the special the works done it was a good inspection and report along with my oil and filter changee. A great value deal More