Elder Ford of Tampa - Service Center

Awesome Johanny is an awesome advisor--goes out of his way to make things less complicated for me and my daughter who was new to your dealership and is now a Johanny is an awesome advisor--goes out of his way to make things less complicated for me and my daughter who was new to your dealership and is now a future customer due to her treatment. I have purchased my past 3 trucks from you due to your care of me at service time and treatment of your finance dept. More

Awesome Experience I was having an issue with my vehicle and it was towed to another dealership. When I called Elder they were going to try to squeeze me in and my car w I was having an issue with my vehicle and it was towed to another dealership. When I called Elder they were going to try to squeeze me in and my car was serviced and fixed. Thanks Guys !! More

Easy. Efficient. Relaxed. Came in with an issue with an almost brand new car, I was worried about the possible outcomes. But Erica(service advisor) Dave(technician) and Richard Came in with an issue with an almost brand new car, I was worried about the possible outcomes. But Erica(service advisor) Dave(technician) and Richard(parts) everything was handled and now I have my car back in perfect working shape! Thank you! Will definitely always be coming back to you guys. More

Good Service I did a maintenancea which cost me 250+ dollars. I consider that I is worthy, because the driving expetience has been improved. My vehicle perforns be I did a maintenancea which cost me 250+ dollars. I consider that I is worthy, because the driving expetience has been improved. My vehicle perforns better than before. More

Quoted wrong price Called a week before I made appointment to confirm price of simple alignment. Then made appointment and dropped truck off. When I went to pick up the Called a week before I made appointment to confirm price of simple alignment. Then made appointment and dropped truck off. When I went to pick up the price had increased. Also left messages to have service rep call me back after I dropped off truck and he never got them. Luckily he follows up and just called me so I could finally talk to him. More

Good people and service Very friendly people that is eager to serve. Will DEFINETLY be back to do more biusness. Clean dealership and large selection, they go out of their wa Very friendly people that is eager to serve. Will DEFINETLY be back to do more biusness. Clean dealership and large selection, they go out of their way to give you a good experience. More

service Service advisor Toni was the best. Handled everything quick and without a hitch. Best ford dealer experience in my 30 years of having ford dealers ser Service advisor Toni was the best. Handled everything quick and without a hitch. Best ford dealer experience in my 30 years of having ford dealers service my vehicles. I will say though, having a sunroof break after opening 20 times in 2 years is a bad deal and ford should recall it. Thank goodness I paid for the extended warranty as it was nearly 2000 to fix. More

Friendly and quick I went in without an appointment and they fit me in without question, setting me up with Johany and he was very courteous and professional. I went in without an appointment and they fit me in without question, setting me up with Johany and he was very courteous and professional. More

Idiots 1. my number one complaint is no one from this dealership ever calls you back despite promises to do so. There have been several times that I called 1. my number one complaint is no one from this dealership ever calls you back despite promises to do so. There have been several times that I called them late in the afternoon and it's like oh yes your car has been ready for a while now. Or there's the flip side of that which is at 5 at turns out your car is not done and now you have no way of getting home. 2. The radio will have been replaced twice within a two-year period. This last time it took over by visits before they finally will leave me that the radio was wagging. And then on the 5th visit they ordered the part and then cancelled it for some stupid reason shortly thereafter. It's hard as it is to believe in this day and age I am going to go 6 weeks without a radio in my car or a GPS working correctly From almost the first month I have the car there are channels in the sunroof were block with dirt and kept leaking on me every time it rained. It took four visits before they became convinced there was a problem and then when it was fixed they actually charge me because it had been over a year since I got the car and despite the fact that I told them about it within two weeks of receiving the lease they still charged because they don't fix dirt semicolon of course the car came with the dirt from the factory! Did I mention NO ONE, even the service department operator, calls back when they promised they will. More

Great service at Elder Ford All of my questions were answered in a courteous and professional manne even when sime questions were about my extended warranty and not the current s All of my questions were answered in a courteous and professional manne even when sime questions were about my extended warranty and not the current service visit. Current and future work was well explained without the service rep seeming rushed. More