Elder Ford of Tampa - Service Center

Good service Trespalacios was excellent. Service was ok. This is my second car bought at elder ford. Everything is ok with this dealership. I recommend 100 %. Than Trespalacios was excellent. Service was ok. This is my second car bought at elder ford. Everything is ok with this dealership. I recommend 100 %. Thanks More

Excellent service Had issues with the original dealership when I purchased my used mustang convertible. Erica at Elder Ford was very courteous and went above and beyo Had issues with the original dealership when I purchased my used mustang convertible. Erica at Elder Ford was very courteous and went above and beyond to help me. Would highly recommend them for all your service needs. More

Busy time I booked an appointment a few weeks ahead, and they are great about scheduling you in for service. It was for service of my door handles, which I assu I booked an appointment a few weeks ahead, and they are great about scheduling you in for service. It was for service of my door handles, which I assumed would be covered. I would have liked to know ahead if covered, but didn't get the call back until hours later that it wasn't covered. They were, however, kind of enough to quote a price. So basically, the only service end up being an oil change, but they did do a complete inspection for free. My only complaint is how busy they are and overbooking customers, which leaves the customer in he Libby for hours at a time. Other than that, the staff is friendly, courteous, and professional. More

Tire got repaired Quick service help. He was very helpful even though I was a walk in. The time To wait was a little long for a tire change but understandable since Quick service help. He was very helpful even though I was a walk in. The time To wait was a little long for a tire change but understandable since I had no appointment. More

Easy buy I was in need of a car, and wanted a Ford Fusion. Maurice was willing to listen to all my concerns about buying a new car, what i was looking in a car I was in need of a car, and wanted a Ford Fusion. Maurice was willing to listen to all my concerns about buying a new car, what i was looking in a car, and what type of payment I was looking for. He went beyond being helpful, and assisted us with meeting our requirements for getting a new car. Even after the sale he is checking in to make we are satisfied with the purchase. Then Jim took the time to over over the warranties, and their benefits of having them. He knew the services that were being offered, and i do not regret buying the warranties after he explained them. More

The process of making an appointment does not work When I called to make an appointment for service it was obvious I was not speaking to someone hands on at the dealership. It seemed like a call center When I called to make an appointment for service it was obvious I was not speaking to someone hands on at the dealership. It seemed like a call center. I gave them all my information, however when I arrived for my scheduled time the service person at Elder Ford had no record of it. I then spent another 20 mins giving my information all over again. They said this happens all the time and the system never works right ? Seems crazy to me. I have also tried to make my appointment online by myself before at this dealer & that did not work either. They are over complicating the simple process of getting basic vehicle service with way too many steps and use of technology that make the process longer instead of efficient. They told me they would have the basic oil change done by 3:00pm but when I arrived to pick it up I still have to wait another 40 mins for them to finish & wash it as I had requested. Over-all there was a lot of wasted time on my part. More

Service Center The service department did an excellent job identifying the issues with my vehicle and informing me quickly on my options. Jason (Fuchs) was very help The service department did an excellent job identifying the issues with my vehicle and informing me quickly on my options. Jason (Fuchs) was very helpful in ensuring my vehicle was safe before it was put back on the road. I am proud to say that I am a Elder Ford customer. More

commuication My dealer let me know that they were running about 30 minutes behind. I said no problem. At least I was told up front instead of just sitting there wo My dealer let me know that they were running about 30 minutes behind. I said no problem. At least I was told up front instead of just sitting there wondering why it take so long. More

Excellent auto maintenance service I am very please with the excellent service received when I took my automobile for the 6 months service.. Elder Ford staff are very efficient. I am very please with the excellent service received when I took my automobile for the 6 months service.. Elder Ford staff are very efficient. More

Staff was on the ball They where on top of there company. So things run smoothly there where no problems with communication. And was informed of all the process on the for They where on top of there company. So things run smoothly there where no problems with communication. And was informed of all the process on the ford More