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3,311 Reviews of Elder Ford of Tampa - Service Center
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February 04, 2016
Oil change I went in to Elder Ford with my F150 to get the oil changed ended up changing it by purchasing a new Transit 150. This is my third vehicle from Elder I went in to Elder Ford with my F150 to get the oil changed ended up changing it by purchasing a new Transit 150. This is my third vehicle from Elder Ford each purchase was made with a pleasant experience with the manner in which I was treated and helped in completing the purchase. More
by *d
Employees Worked With
Cesar Castillo, Maurice Rojo
November 12, 2015
awesome customer service!!!! felt taken cared of!!! Originally my car was taken there to replace the transmission.They checked my car thoroughly, excellent customer service! fully making sure all area Originally my car was taken there to replace the transmission.They checked my car thoroughly, excellent customer service! fully making sure all areas were covered. Nevertheless they found other issues and assisted in resolving my newly bought vehicle's issues ( which was purchased at a wellknown rental company) i was completely dissattisfied with the customer service received by the other company i purchasd my vehicle. But Ford actually took the extra mile to make me happy!!! And assist in all the. Legal automotor needs!!! Tottaly satisfied! No discrimanator of persons!!! I will recommend here to anyone! More
by Dan.E
Employees Worked With
mike Baglione
November 08, 2015
Great Service Department I have purchased 3 cars from Elder Ford. Shawn Sharma has been my Service Advisor. He has provided EXCELLENT Service. Thank you so much for provi I have purchased 3 cars from Elder Ford. Shawn Sharma has been my Service Advisor. He has provided EXCELLENT Service. Thank you so much for providing Excellent Service. More
by letashia
Employees Worked With
Shawn Sharma, Amanda Simmons
July 10, 2015
Rip Off Don't go Here! The service people are not honest and will rip you off. I took my Lincoln MKX in for some routine repairs yesterday. I needed a tire Don't go Here! The service people are not honest and will rip you off. I took my Lincoln MKX in for some routine repairs yesterday. I needed a tire patched quoted $25 and the door ajar light was not turning off when the door was closed. My car has an extended warranty with $100 deductible. So I'm looking at $125 repair. The service guy Rob calls me up and tells me I need $747 dollars worth of repairs, including brakes and a new tire. He said there was a nail in the side of the tire and it could not be repaired that is a lie. I wish I could upload pictures but the nail was directly in the center of the tire and I got it repaired elsewhere for $25. I was also told that there was nothing to be replaced with the door ajar light but they cleaned the sensor for $150 (A replaced sensor would have cost $100 with my warranty) how ironic. After I stated I did not have $747 he asked me how much did I have. Lesson learned no repairs @ $150. Worst experience ever, don't go here. More
by Coleycole
Employees Worked With
Robert
August 07, 2014
Very Happy Client Shaun Sharma took the best care of my vehicle. Amanda at the desk was so hospitable you'd have thought we were guest in her home. I was really impress Shaun Sharma took the best care of my vehicle. Amanda at the desk was so hospitable you'd have thought we were guest in her home. I was really impressed with the staff here and the work they did on my 2013 Ford Edge. I live almost an hour away from this dealer but the customer service they provide makes it worth the drive. Thank you to the staff of Elder Ford - you have our family as a client for life. More
by dawnmarie.bortell
Employees Worked With
Jeff Kasman, Amanda (cashier in service), and Jaqui Diel, Shaun Sharma
June 24, 2014
If your looking for honest then keep looking Took my car to Elder Ford for a oil change. They did a inspection even though I didn't ask for one and they came and told me that my brakes needed ext Took my car to Elder Ford for a oil change. They did a inspection even though I didn't ask for one and they came and told me that my brakes needed extensive repairs. Dennis Russ took me into the service department and pointed at my tires and said that my car was not safe. I didn't know what I was looking at so I took his word for it. At the time I was broke as I had just spent all my money on Christmas so I drove my car home and parked it. For the next few months I took a cab several times a day while I saved up the money. Then I was reading the newspaper and seen another Ford dealer was offering a discount for any repairs done so I took it to them so they could do all the repairs that Elder Ford said I needed. After dropping my car off they called me and told me I needed to come back. When I arrived they took me back to my car. They had taken it apart and told me that there is nothing wrong with my car or my brakes. I was shocked and could not believe Dennis Russ tried to take advantage of a women like that. I am so upset just thinking of all the money I wasted on taxis. I wish I had read these reviews earlier as it would have saved me countless amounts of money. More
by Chicagogirl2221
Employees Worked With
Dennis Russ
June 13, 2013
Worst service center I have ever seen. They do not care about anything but taking your money, beware! The service advisors don't seem to know much about anything when it comes to a car and the service mana about anything but taking your money, beware! The service advisors don't seem to know much about anything when it comes to a car and the service manager is even worse. Avoid this dealership at all cost! More
by Longleaf
May 28, 2013
Recently purchased a used car from a local Dealership (not Elder Ford) who uses this service department to fix and maintain their cars. Prior to our purchase of the vehicle we took it for an inspection (not Elder Ford) who uses this service department to fix and maintain their cars. Prior to our purchase of the vehicle we took it for an inspection (to Elder Ford) where a minor problem was discovered. We came back a few weeks later to have this problem resolved and we were happy with the service we received. Our main point of contact was the service manager Mike Stultz who helped us out with the whole process. He made everything as easy as possible even sharing a little about his family with us when he found out I had a small daughter. We live 2 hours away in Orlando but would return to have Mike refer us to a sales associate if we were ever in need of another car. Thanks again. More
by jehiers
Employees Worked With
Mike Stults
April 11, 2013
I thought the Quick Lane Service for oil changes is designed for "quick oil changes"? That is not the case here. It was a 2+ hour wait for me to get my oil changed! What was quick about that? I can get designed for "quick oil changes"? That is not the case here. It was a 2+ hour wait for me to get my oil changed! What was quick about that? I can get a full service in less time. Won't be back. There are other Ford dealers in the area to get my vehicle serviced at. This was insane. More
by sheliarocs
Employees Worked With
I don't remember
February 18, 2011
I brought my car in for warranty work. My car had less than 20,000 miles. The A/C was out and the transmission was banging into gear. Later that day my service adviser called to give me the bad news. The than 20,000 miles. The A/C was out and the transmission was banging into gear. Later that day my service adviser called to give me the bad news. The A/C had been damaged and would not be covered under warranty and they could not find a transmission problem. I brought it in to Gator Ford and they fixed both problems (very expensive) under warranty. I went back to Elder only to be told the A/C problem may or may not have been covered by Ford but were looking out for Fords best intrest. They could not give me an answer to the question "Why could you not find the problem with my transmission?" To make matters worse I left a bad review on google only to find out it had been knocked down by two good reviews. I checked the good reviews only to find out the people who wrote them also gave great reviews to Mitsubishi,Saab,and Jaguar all brought in for service or purchasing a new car all on the same day. Funny all those dealerships are owned by the same company. I am sure these "customers" are happy because of the real customers who get suckered in. More
by Ron929292
Employees Worked With
Shaun
