Elder Ford of Tampa - Service Center

Quoted wrong price Called a week before I made appointment to confirm price of simple alignment. Then made appointment and dropped truck off. When I went to pick up the Called a week before I made appointment to confirm price of simple alignment. Then made appointment and dropped truck off. When I went to pick up the price had increased. Also left messages to have service rep call me back after I dropped off truck and he never got them. Luckily he follows up and just called me so I could finally talk to him. More

Good people and service Very friendly people that is eager to serve. Will DEFINETLY be back to do more biusness. Clean dealership and large selection, they go out of their wa Very friendly people that is eager to serve. Will DEFINETLY be back to do more biusness. Clean dealership and large selection, they go out of their way to give you a good experience. More

service Service advisor Toni was the best. Handled everything quick and without a hitch. Best ford dealer experience in my 30 years of having ford dealers ser Service advisor Toni was the best. Handled everything quick and without a hitch. Best ford dealer experience in my 30 years of having ford dealers service my vehicles. I will say though, having a sunroof break after opening 20 times in 2 years is a bad deal and ford should recall it. Thank goodness I paid for the extended warranty as it was nearly 2000 to fix. More

Friendly and quick I went in without an appointment and they fit me in without question, setting me up with Johany and he was very courteous and professional. I went in without an appointment and they fit me in without question, setting me up with Johany and he was very courteous and professional. More

Idiots 1. my number one complaint is no one from this dealership ever calls you back despite promises to do so. There have been several times that I called 1. my number one complaint is no one from this dealership ever calls you back despite promises to do so. There have been several times that I called them late in the afternoon and it's like oh yes your car has been ready for a while now. Or there's the flip side of that which is at 5 at turns out your car is not done and now you have no way of getting home. 2. The radio will have been replaced twice within a two-year period. This last time it took over by visits before they finally will leave me that the radio was wagging. And then on the 5th visit they ordered the part and then cancelled it for some stupid reason shortly thereafter. It's hard as it is to believe in this day and age I am going to go 6 weeks without a radio in my car or a GPS working correctly From almost the first month I have the car there are channels in the sunroof were block with dirt and kept leaking on me every time it rained. It took four visits before they became convinced there was a problem and then when it was fixed they actually charge me because it had been over a year since I got the car and despite the fact that I told them about it within two weeks of receiving the lease they still charged because they don't fix dirt semicolon of course the car came with the dirt from the factory! Did I mention NO ONE, even the service department operator, calls back when they promised they will. More

Great service at Elder Ford All of my questions were answered in a courteous and professional manne even when sime questions were about my extended warranty and not the current s All of my questions were answered in a courteous and professional manne even when sime questions were about my extended warranty and not the current service visit. Current and future work was well explained without the service rep seeming rushed. More

Recall for sensor Repair was perfect, everybody was nice, and even though my mechanic was stricken with a passing kidney stone, the repair was handed off and done on ti Repair was perfect, everybody was nice, and even though my mechanic was stricken with a passing kidney stone, the repair was handed off and done on time... then they ubered me back to pick up my car and it took only 10 minutes. Sometimes life is good. More

Great service as always I've been bringing my car here for 5 years the service has been excellent never any problems thank you service team you guys are the best I've been bringing my car here for 5 years the service has been excellent never any problems thank you service team you guys are the best More

Call backs. Had to call multiple times to get any update on when car would be ready. Made one trip to pick up car only to be told not ready. Would have been nice Had to call multiple times to get any update on when car would be ready. Made one trip to pick up car only to be told not ready. Would have been nice if I was called with that information. That hasn't been my experience in the past with Elder Ford service. More

driverside door would not close properly, popped open waited 3 months for a part for my drverside door, said it was in, came in did not have the part sent me home in a loner waited about a week or so, par waited 3 months for a part for my drverside door, said it was in, came in did not have the part sent me home in a loner waited about a week or so, part came in I picked up my f 250 2017 still doesn't close properly. STILL waiting for an appointment to come in, If it wasn't for a friend of mine that works in sales I don't know where I'd be." Thank you Dwayne Poucher " My name is Ken Brauer More