Elder Ford of Tampa - Service Center

Best service experience I’ve ever had!! Best experience I’ve ever had with any service team. I’ve been working with these people for almost two years and it’s truly been a pleasure Best experience I’ve ever had with any service team. I’ve been working with these people for almost two years and it’s truly been a pleasure More

Fast and easy Had a couple of warranty items that needed to be fixed. Elder service is great to deal with. No hassles and fast service. They make it very easy. Had a couple of warranty items that needed to be fixed. Elder service is great to deal with. No hassles and fast service. They make it very easy. More

No Hassle Yearly Maintenance I scheduled The Works Vehicle Checkup which includes an oil change, tire rotation and pressure check, brake inspection, multi point inspection, fluid I scheduled The Works Vehicle Checkup which includes an oil change, tire rotation and pressure check, brake inspection, multi point inspection, fluid top off, battery test, filter check, and belts and hoses check. Scheduling was easy. I only had to wait a couple days for an appointment. All work was done in 1 day. More

This review has no impact on the Service Advisor Jason, I have been dealing with the issue of my wipers for over 2 yrs. Jason is new and did the best he could. After having my car for 3 days and replacing I have been dealing with the issue of my wipers for over 2 yrs. Jason is new and did the best he could. After having my car for 3 days and replacing a panel $500 later, we where right back at the svc ctr because the washer fluid STOPPED working again ! Why didn't the technician check everything? If you replace something, wouldn't you think to check every part of the issue? This seems to be an on going concern, that I have. The technicians do not check everything and causes us to have to return. Jason was very apologetic and accommodating, this is no reflection on him, he is just the middle person. Also, my personal opinion, is you have the Service people, checking people in and cashing them out, trying to take phone calls in between, they cannot do it all !! Trying to get ahold of your Service advisor is a NIGHTMARE !!!! always get voicemail. Also, not sure who the service managers are but if you leave a voicemail for them the DO NOT return calls. Not good service in my opinion. Instead of having people constantly calling you to get you to trade in your vehicle, why doesn't Elder Ford hire more Service advisors to be able to take phone calls for customers wanting and update on there repair? Like I mention, this is NO reflecting on Jason, he did the best he could do. All of my complaints are out of his hands. More

my experience great advisor and real helful. he knows what he is talking about when comes to understanding and help get the right service done on the car. great advisor and real helful. he knows what he is talking about when comes to understanding and help get the right service done on the car. More

Professional, courteous, technically competent Chris Newton did a great job of keeping me informed, explaining what needed to be done to diagnose what was wrong with my car, then how it would be fi Chris Newton did a great job of keeping me informed, explaining what needed to be done to diagnose what was wrong with my car, then how it would be fixed, how long it would take, and answering my questions. His communications were always professional, courteous, unrushed no matter how busy he was — and he was always busy. This is a busy service department in a big, busy dealership. But I felt my car was important & would be treated well. More

Quick and painless! Last week I discovered my water pump to be leaking on my 2007 explorer. I saw Mr. Stump at the service center on a wed night at the end of the day wit Last week I discovered my water pump to be leaking on my 2007 explorer. I saw Mr. Stump at the service center on a wed night at the end of the day with no appointment. He took me in and said he would contact me the following day. I was prepared for this to go into the weekend. Louis called me the next morning, gave me a price and told me he was ready to get it done. My water pump and belt was replaced that day and back to me by 3pm! Incredible communication, price, and service. Thank you again to Louis and the team for having me back in my vehicle so quickly. More

Now that I have an Adviser Once I got an adviser that actually called me back, I was happy. Hard to be that way when repeated calls to the shop asking for call backs so you can Once I got an adviser that actually called me back, I was happy. Hard to be that way when repeated calls to the shop asking for call backs so you can schedule an appointment go unheard. More

Really a flat tire? I spent 5 hours waiting for a tire to be fixed that I believe that they knew could not be fixed. That is a long time to get a new tire. How long cou I spent 5 hours waiting for a tire to be fixed that I believe that they knew could not be fixed. That is a long time to get a new tire. How long could it take to change a tire. More

Not up to their usual standards I have always enjoyed taking my car to Elder Ford for regular maintenance, until this last visit. I drive from Lakeland which is about 50 miles so I w I have always enjoyed taking my car to Elder Ford for regular maintenance, until this last visit. I drive from Lakeland which is about 50 miles so I wait in the waiting room. First of all my car was done too quickly. I wonder if they did everything they were supposed to do. Second, the woman that signed me in yelled out my name 3 times when my car was done. She did not come in the waiting room to get me as they have always done in the past. And thirdly, they did not wash my car as they have always done. It was dirty and I was disappointed. I am a senior alone and it is difficult for me to wash my SUV, so I look forward to that when I bring it in for service. I am debating whether to give them another chance or see if I can get my service done at the local Ford dealership. More