Elder Ford of Tampa - Service Center

F250 Service Best customer service experience I have had in many years. Everyone was extremely professional, helpful and sincerely concerned with my visit to Elder Best customer service experience I have had in many years. Everyone was extremely professional, helpful and sincerely concerned with my visit to Elder Ford. Thank you. More

Oil change Took 3 hours with appointment and service advisor did not give me paperwork i had to ask for it. Also my tires were rotated and after they did that t Took 3 hours with appointment and service advisor did not give me paperwork i had to ask for it. Also my tires were rotated and after they did that the car drove bad i had to take it back for them to fix it. More

Excellent service Super professional. Ran down the problem in less than no time. What service and understanding of cars. Thank you so much fo r your service. Super professional. Ran down the problem in less than no time. What service and understanding of cars. Thank you so much fo r your service. More

Poor experience Upon arrival I walked into the first door to the counter, after several minutes a man came and said I needed to go find an available agent at the desk Upon arrival I walked into the first door to the counter, after several minutes a man came and said I needed to go find an available agent at the desks in rooms next to the counter. I waited several more minutes for one to be available then the agent told me to bring my car into the bay. I did so and another person came up and greeted me when I told him why I was there he sent me back to the agent. I went back to the agents desk and finally he filled out the paperwork. I was there for my first oil change and it was not busy at all. After waiting almost two hours someone came out and told me I needed a battery, the cost was very high so I said no. Finally after over two hours someone came out and said my car was ready. I asked about the battery and was told there's no warranty. I purchased the car less than 4 months ago and woyld have thought a new battery was installed but I guess not. Overall my experience was poor waiting over two hours for an oil change and Im very disappointed that I have to spend money on a battery. More

Friendly quick and efficient Well organized on time friendly atmosphere made my experience very relaxing and enjoyable, I’m looking forward to my next visit, I may have more ques Well organized on time friendly atmosphere made my experience very relaxing and enjoyable, I’m looking forward to my next visit, I may have more questions because I know with confidence they could answer them!! More

Quick and complete service Got everything I needed done in one visit. Service tech was very friendly and helpful he explained everything and quickly got it all done. The only t Got everything I needed done in one visit. Service tech was very friendly and helpful he explained everything and quickly got it all done. The only thing I would hope for would be an upgrade path to be able to fully use Ford pass to control my car locks and remote start nothing found More

Erica is the best. Etica took care of my car and kept me updated. There’s nothing I could’ve asked more than that. She also provided a car rental while my car was in the Etica took care of my car and kept me updated. There’s nothing I could’ve asked more than that. She also provided a car rental while my car was in the service More

Good service Trespalacios was excellent. Service was ok. This is my second car bought at elder ford. Everything is ok with this dealership. I recommend 100 %. Than Trespalacios was excellent. Service was ok. This is my second car bought at elder ford. Everything is ok with this dealership. I recommend 100 %. Thanks More

Excellent service Had issues with the original dealership when I purchased my used mustang convertible. Erica at Elder Ford was very courteous and went above and beyo Had issues with the original dealership when I purchased my used mustang convertible. Erica at Elder Ford was very courteous and went above and beyond to help me. Would highly recommend them for all your service needs. More

Busy time I booked an appointment a few weeks ahead, and they are great about scheduling you in for service. It was for service of my door handles, which I assu I booked an appointment a few weeks ahead, and they are great about scheduling you in for service. It was for service of my door handles, which I assumed would be covered. I would have liked to know ahead if covered, but didn't get the call back until hours later that it wasn't covered. They were, however, kind of enough to quote a price. So basically, the only service end up being an oil change, but they did do a complete inspection for free. My only complaint is how busy they are and overbooking customers, which leaves the customer in he Libby for hours at a time. Other than that, the staff is friendly, courteous, and professional. More