Elder Ford of Tampa - Service Center

I made an appointment for a Friday so work can be completed on my truck, and i can pick it up Saturday before close since i need my truck for work on Monday. Before finalizing my appointment i wanted completed on my truck, and i can pick it up Saturday before close since i need my truck for work on Monday. Before finalizing my appointment i wanted to verify with the service advisor that this will be possible, i was assured yes it was. When i get to elder day of my appointment , the service advisor says i have to leave my truck over the weekend because the tech that was scheduled isn’t working Saturday. So i left work early, had a friend meet me to take me home just to get there and find out that this was a complete waste of time. More

Extremely slow. Have been twice now. Oil change alone took 3 hours. Oil change and swapping an electrical plug took 8.5 hours. Both trips should have been less tha Have been twice now. Oil change alone took 3 hours. Oil change and swapping an electrical plug took 8.5 hours. Both trips should have been less than an hour. Especially with appointments scheduled ahead of time. I can understand the plug swap taking longer…but they literally had a service note for those plugs and knew exactly what was wrong and what to do to fix it. Still took over 8 hours Then they saw a tire had a nail in it but they couldn’t fix it. Gave me my truck back with 15psi left in the tire and expected me to drive off 🤦‍♂️🤦‍♂️ (fyi they filled it up after I asked them to and it’s made it a month without needing any air so they literally drained the air out of the tire and never replaced it…) More

Elder Ford of Tampa has been one of the greatest experience for me in purchasing a vehicle. The service and maintenance care has been superb. I am very pleased 😀 experience for me in purchasing a vehicle. The service and maintenance care has been superb. I am very pleased 😀 More

We have been disappointed in the issues we have had after purchasing our 2020 Ford Certified Escape. There was a bird nest in the engine that was not removed during detailing, wipers that came off driving purchasing our 2020 Ford Certified Escape. There was a bird nest in the engine that was not removed during detailing, wipers that came off driving home after purchase in the rain, muffler issue, dead battery after 5 months and a bad sway bar. As a Ford certified vehicle, we feel we did not get the level of Ford quality we have had in the past. I will say that we have had great service provided by Mike H our service contact. He has worked tirelessly to fix the problems with the up most professionalism. More

Always a pleasure to have them take care of the Vehicle, never let me down. never let me down. More

WORST EXPERIENCE AT A DEALERSHIP SERVICE CENTER THAT I'VE EVER HAD!!!! Nothing that states on the receipt, was done to the car! Not even the correct type of oil requested, which my request was confirmed, a EVER HAD!!!! Nothing that states on the receipt, was done to the car! Not even the correct type of oil requested, which my request was confirmed, and I was told that my requested oil, FULL SYNTHETIC, was the only oil to be used. Also, funny to find out through my mechanic, that they stated they put 10 quarts of oil in my car, when my car only golds 8, and yet my car lacked oil when my mechanic checked it, as he always does when I bring the car for any work. He was also the one who told me my car did not have Full Synth, just by feeling its consistency, and when I got home and checked my pprwrk, it does say they used blend. I had the worst experience/service ever, as I was lied to, and like everyone else, I do not appreciate being lied to! I would NEVER, EVER, recommend Elder Ford for any services to anyone who loves and really cares for their vehicle!!!! More

It’s s a rip off operation! Customer service could care less! And the quick lube should be called the slow line. Not happy at all!! Customer service could care less! And the quick lube should be called the slow line. Not happy at all!! More

Satisfied with the service department they got me taken care of quick and out fast care of quick and out fast More

Very friendly and professional. Nicole always does a great job taking care of me and my vehicles. Nicole always does a great job taking care of me and my vehicles. More