Elder Ford of Tampa - Service Center

There must not be a Service Manager or he doesn’t leave his office. When I arrived I waited outside my car for 15 min while three guys stood around talking, finally, I went over to get help. While inside a his office. When I arrived I waited outside my car for 15 min while three guys stood around talking, finally, I went over to get help. While inside again I waited around while Nicole was not present and not one other service tech offered help just chatted amongst themselves. I brought my Explorer in three weeks ago for AC repaired for $1,500. that lasted a few days. I then brought it back on a Thursday and did not hear one word until the following Tuesday causing me to miss work. Calls to the service dept were routed to various voice mails. Result of these five days was another leak discovered. when the first one was fixed, the tech did not wait for it to pressurize. Result was another $2,500. to fix. That’s $4,000. on a car I was going to trade into Elder for a new one. A wasted $1,500. Why would I trust the sales dept to be any different from the service dept? Would I be just as ignored? Is the sales manager just as invisible as the service manager? I have had either F150 or Explorer as I believe they are the best Ford makes and best in class, but I prefer to purchase it from a reputable dealer. I have done business with Brandon Ford in the past and will probably return. All the best More

Very friendly and helpful. Straight forward about getting the info provided and kept up to date on any news on the repairs. Work done in the time frame conveyed and a quality Straight forward about getting the info provided and kept up to date on any news on the repairs. Work done in the time frame conveyed and a quality loaner was provided while the vehicle remained in the shop. Daniel was awesome to work with. I will definitely be looking to continue our relationship while working with Elder Ford. Thank you Elder Ford! More

For the one who gets to read this is very important for the Ford motor company.which stands for excellent great service and people who love there jobs. the Ford motor company.which stands for excellent great service and people who love there jobs. More

Where most times workmanship is missing and where I assume mechanics are certified in their specialty areas. I have to believe it’s just individual negligence on the part of the worker but to the credi assume mechanics are certified in their specialty areas. I have to believe it’s just individual negligence on the part of the worker but to the credit of Elder Ford they always seem to make it right and I have been a long time at that Ford dealership long before they had it Elder that is I have been buying trucks from Ernie hair and doing maintenance regularly for 45 years plus Bob mull More

Fast fair and responsive Completed the work as described and on time and wasn't friendly and on time and wasn't friendly More

Very disappointed in the service department . made appointment several days in advance . Dropped vehicle off 830am on Wendesday . Took until Tuesday morning to tell me that the warning light wa made appointment several days in advance . Dropped vehicle off 830am on Wendesday . Took until Tuesday morning to tell me that the warning light was not of any consequence and my other issue probably was not going to be a warranty item ( but they didn’t know exactly what the problem was ?) 2 days later after asking the dealership to discover and fix the issue nothing is been accomplished . Impossible to talk to any person at the actual service department and communication is lacking . Seems to be a corporate level process , not any individual employee . Extremely unhappy with the experience More

The service was on time and quick. I loved the mobile service which was recommended to me by the staff after I setup an in shop visit at first. Would highy recommended the service to a I loved the mobile service which was recommended to me by the staff after I setup an in shop visit at first. Would highy recommended the service to anyone. More

They are great people to work with, and they represent your dealership very well. I Highly recommend your dealership whenever I can. your dealership very well. I Highly recommend your dealership whenever I can. More

Got me in quickly, and took care of my recall in a day. Staff was courteous and friendly. Staff was courteous and friendly. More

Process took a little longer, but dealer was very busy. Jonathan was very helpful and knowledgeable to get this process done however. Jonathan was very helpful and knowledgeable to get this process done however. More