Elder Ford of Tampa - Service Center

Nicole, Johanna, Dylan at top notch pros to work with. They really made my experience less stressful with all the issues I had with my truck. Salesman Caesar is a very nice person but as a sales rep I They really made my experience less stressful with all the issues I had with my truck. Salesman Caesar is a very nice person but as a sales rep I expect a better attention to detail in regards to the truck having wheels that are painted differently, broken antenna, old wipers on the truck and one used tire on the right rear of the truck. I know it’s my responsibility to check these things as well but there was a stressful situation with the vehicle being advertised with the wrong milage and then having to deal with the wrong pricing. Overall I’m grateful to have gotten a somewhat decent truck but after all the issues of the transmission, the spark plugs, and coil packs the vehicle smells awful. I can’t get the smell out no matter what chlorine bomb I use and clean the interior. I’m actually taking the trim plastics off and ripping the carpet out right now. Crazy to have to do on a CPO vehicle. The other thing that bothers me are the door dings on this truck. Finance was amazing, the service department is gold standard and wants to help. More

My blue certified trucks engine blew a month after buying it. I paid a substantial amount for a warranty they covered the repair. I was promised a brand new crêpe motor through Ford and was patiently waiting it. I paid a substantial amount for a warranty they covered the repair. I was promised a brand new crêpe motor through Ford and was patiently waiting for five months for it to be replaced. Out of nowhere a new service manager calls me and tells me that they put a junkyard motor from a total truck in my. Without my permission without ever telling me or consulting me. It was a horrifying experience with tons of other variables, but that’s the gist of it. More

Very easy to speak with Service Rep. Everyone is polite and welcoming. Very happy with outcome. Everyone is polite and welcoming. Very happy with outcome. More

Everything from the time I spotted the car for sale until I drove it off the lot was absolutely smooth and painless. Everyone from the original sales manager to the young man who prepped the car in a fantast I drove it off the lot was absolutely smooth and painless. Everyone from the original sales manager to the young man who prepped the car in a fantastic job. I would certainly buy from Elder Ford again realize they are one of the largest raptor Shelby pick up truck Stores in the country great job More

Awesome customer experience! Especially, the initial check in process. Exceptional attention to detail. Thank you! Especially, the initial check in process. Exceptional attention to detail. Thank you! More

My overall experience was positive. My husband and I came in to trade in both of our cars and buy two brand new vehicles. We did not have problems trading in our vehicles and I was able My husband and I came in to trade in both of our cars and buy two brand new vehicles. We did not have problems trading in our vehicles and I was able to get to work on time that same day. I would recommend that when a customer comes in and requests the best offer available, give them the best offer available the first go round versus the very expensive option. There was some confusion with paying off the previous cars and a couple unexpected issues with the vehicles. However, customer service was great and they honored our agreement and fixed the problems immediately. My husband and I would definitely recommend and purchase vehicles from Elder Ford again. More

The service department is always helpful in taking care of the problems that you may have. Thank Dan very much for all his help of the problems that you may have. Thank Dan very much for all his help More

I gave a 4 star because I had to go back to get my wheel lock lock More

Dan went above and beyond, I highly recommed him and Elder Ford service department. This is the only place I would take my F-150 Elder Ford service department. This is the only place I would take my F-150 More

Prompt and courteous service. Knowledgeable personnel, clean and comfortable waiting room. My visit was painless. Knowledgeable personnel, clean and comfortable waiting room. My visit was painless. More