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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,383 Reviews

3,383 Reviews of Elder Ford of Tampa - Service Center

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September 22, 2024

I wasn’t going to leave a review but since you have now emailed, called and texted me: Literally told me my oil pan was leaking, was very obviously blow back from the 1 valve cover that was leaking but o More

by a.scharf56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 29, 2024 -

Elder Ford of Tampa responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (813) 279-7208 at your earliest convenience to discuss how we can turn your experience into a positive one. Dan Sills General Manager Elder Ford of Tampa

September 22, 2024

I am very Happy with Elder Ford. They are very thorough and do an excellent job. Johanny is very good with his job and is a pleasure to work with him. More

by FCARLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 22, 2024

Service was exceptional and prompt didn’t had to wait for that long and the staff gives 100% .. my service provider ( forgot his name ) went above and beyond to make sure I get every attention needed for my More

by PETER3180CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SEAN CHLEBOWSKI
Sep 29, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 21, 2024

Fast, friendly and efficient! Overall great experience!Will recommend to my friends! Thank you so much! More

by ajo463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

September 21, 2024

Awesome service experience , will definitely recommend to a friend. Was really satisfied. to a friend or relative More

by CHRIS.GS430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Elder Ford of Tampa responded

Hi Chris, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

The service department failed to check their work to be sure it’s completed. My last encounter with Elder Fords service department was riddled with mistakes that caused major damage to my vehicle. More

by BK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : OSCAR PENALVER
Sep 21, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

September 20, 2024

The personnel are knowledgeable, conscientious and frugal with my money. Great combination. Sean my sales advisor was great More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Elder Ford of Tampa responded

Hi Carlos, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

I was promised a Loaner truck while I was having 7 recall items done on my 2500 when I showed up for appointment they said my truck didn’t qualify for a loaner. These repairs are all factory recalls why sho More

by Danny75
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

September 19, 2024

First time going there ,exelent treatment ,very knowledgeable about their work,overall good work guys More

by Mohammed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Elder Ford of Tampa responded

Hi Mohammed, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

September 19, 2024

They did help me. I really appreciate it. Thank you so much for your service. More

by omarmostafa49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Elder Ford of Tampa responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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