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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,382 Reviews

3,382 Reviews of Elder Ford of Tampa - Service Center

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October 02, 2024

I’ve purchased a few vehicles from ELDER FORD and I have satisfied with the cars and the complete service. They make sure my vehicle is serviced and always in tip top shape. I can’t wait for the trucks be m More

by Happy Vehicle Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER STOCKTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Elder Ford of Tampa responded

Hi, we appreciate your feedback of our staff's outstanding service! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 01, 2024

My car has been at Elder Ford for over a week now. It is in for the 3rd time for the same issue. They can’t figure out what is wrong with my passenger side window. There is NO communication. If I don’ More

by Cparker64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

September 29, 2024

Clean and fast service good employees efficient service timely service very educated on vehicle and information More

by michelle3k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

September 29, 2024

Excelente servicio, quede muy contento con el trato al cliente , lo recomendaría a mis amigos. More

by csaldana61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Oct 02, 2024 -

Elder Ford of Tampa responded

Hola, ¡gracias por tomarse el tiempo de dejarnos su respuesta sobre el excelente servicio al cliente de nuestro personal! ¡Muchas gracias por ser uno de nuestros valiosos huéspedes y esperamos su próxima visita!

September 29, 2024

Dan was amazing and went above and beyond for my repair! The repair and warranty work was completed very quick and I appreciate all the communication along the way. Thank you! More

by Christina B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Elder Ford of Tampa responded

Hello Christina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to choose Elder Ford of Tampa for all your vehicle needs! Take care!

September 29, 2024

Have been waiting four weeks for the service manager to get back with me about a part for my vehicle. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Billet is the service manager’s name. He answers my texts But does not do anything.
Oct 02, 2024 -

Elder Ford of Tampa responded

Hi Ken, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

September 29, 2024

Very satisfied with the customer service I received from Daniel and Elder Ford. They were able to get me in when other dealerships in my area were booking two weeks out. I also want to give a shout out to t More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Arias
Oct 02, 2024 -

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

September 29, 2024

This service was outstanding best I have experienced in Tampa. I will be going back always. More

by JP7159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Elder Ford of Tampa responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 29, 2024

Excellent service and professionalism from Marcos and his team at Quick Lane Elder Ford Tampa. Thank you very much. 100% recommended. More

by NACOSTAMIR
Recommend Dealer
Yes
Employees Worked With
Marcos Quick Lane
Oct 02, 2024 -

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

September 29, 2024

Excellent service and professionalism from Marcos and his team at Quick Lane Elder Ford Tampa. Thank you very much. 100% recommended. More

by NACOSTAMIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCOS QUICK LANE
Oct 02, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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