Back

Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,380 Reviews

3,380 Reviews of Elder Ford of Tampa - Service Center

Sort by
October 24, 2024

Great staff and service, they look out for preventative maintenance issues and recalls that I wasn’t aware of. The staff is professional and courteous and takes pride in their work! More

by regg0212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan the service tech is great!
Oct 25, 2024 -

Elder Ford of Tampa responded

Hello, we're happy you found our staff to be supportive during your experience here at Elder Ford of Tampa. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2024

I recently had the pleasure of working with Mr. Ej, Ms. Leslie, and Mr. Darroll at the collision department of Elder Ford, and their service was outstanding. From start to finish, their communicati More

by QTHOMPSON83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. EJ miss Leslie Mr. Darroll over at collision department
Oct 25, 2024 -

Elder Ford of Tampa responded

Hello, we're happy you found our staff to be supportive during your experience here at Elder Ford of Tampa. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 24, 2024

Horrific! They damaged my car and took no responsibility for it. In addition, they did none of what was promised when I dropped the car off. Brian, the manager More

by MH007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Sills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brain
Oct 25, 2024 -

Elder Ford of Tampa responded

Hello, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

My assigned service team always does a fantastic job 🎯 I could only hope that FORD creates a truck/ OR SUV THATS AFFORDABLE! Monthly payments affordable. Maybe FORD should become the leader that makes vehic More

by Happy Vehicle Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we appreciate your feedback! Safe travels!

October 23, 2024

They don’t have a clue on what they are doing. The years 2 and a half years I owned my brand newly purchased Platinum F150 it was in the shop 1 year of the time. Always something whether it was pa More

by Glad I Sold That Lemon
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dan Beavers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

They did not remove service maintenance symbol on my car. They just said they cant do it. More

by TSRINIVASKARTHIk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Scott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

Went in for last minute repair and will not be going back. 2 stars for ability to take walk ins and desk staff were nice people. I asked for a tire alignment as my car has been shaking at high speeds. T More

by Derbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi Derbri, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

Bring your car here and you’ll almost assuredly be in for a multi day stay or be in a rental. More

by jeff.r.pereira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eli Osorio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gino
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

I brought my car in. I didn't have an appointment because it was something that happened that morning on the road. More

by knightsbaseball22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember anyone I talked to. That's how bad the customer service was
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

October 23, 2024

Absolutely awesome! Dan Beavers is great! Been coming to Elder since it was Ernie Haire! Great people! More

by Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Elder Ford of Tampa responded

Hi Raul, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

...
18
...