Elder Ford of Tampa - Service Center

Overall an extremely poor experience. Finance communicated poorly and processed a loan without telling me. I saw the loan present on my credit and had to call Ford Financing to figure wha Finance communicated poorly and processed a loan without telling me. I saw the loan present on my credit and had to call Ford Financing to figure what had happened since I did not get a response from the dealer. Additionally, the dealer did not pay off my previous loan within the required 30 days, leaving me in a position where I needed to cover two car payments to protect my credit. After several days of trying to contact the finance manager via phone and email without a response, I had to reach out to the general manager. The issue was eventually taken care of, but I never received any kind of follow up from any manager. I will not seek service here again. Once I purchased the vehicle, I was effectively ignored. It took days of effort to even get into contact with anyone. I strongly recommend against going to this dealership. My wife was looking at purchasing an EV as well, and we will certainly not be going here. More

Outstanding customer service and very knowledgeable concerning all vehicles. Craftsmanship is second to none to any car dealership. concerning all vehicles. Craftsmanship is second to none to any car dealership. More

Great staff and service, they look out for preventative maintenance issues and recalls that I wasn’t aware of. The staff is professional and courteous and takes pride in their work! maintenance issues and recalls that I wasn’t aware of. The staff is professional and courteous and takes pride in their work! More

Horrific! They damaged my car and took no responsibility for it. In addition, they did none of what was promised when I dropped the car off. Brian, the manager They damaged my car and took no responsibility for it. In addition, they did none of what was promised when I dropped the car off. Brian, the manager, is a liar and a jerk. More

I recently had the pleasure of working with Mr. Ej, Ms. Leslie, and Mr. Darroll at the collision department of Elder Ford, and their service was outstanding. From start to finish, their communicati Ej, Ms. Leslie, and Mr. Darroll at the collision department of Elder Ford, and their service was outstanding. From start to finish, their communication was prompt, clear, and professional. They kept me updated throughout the entire repair process and answered all my questions with patience. The level of customer service was exceptional, making sure I felt informed and reassured at every step. I truly appreciated their attention to detail and commitment to quality. I highly recommend their team for anyone needing excellent service in vehicle repairs. More

This dealership is the best i have experienced in the Tampa Market in the 7 years i have lived here. good communication friendly atmosphere and really treats you like family. My whole family has their ve Tampa Market in the 7 years i have lived here. good communication friendly atmosphere and really treats you like family. My whole family has their vehicle serviced there and i recommend them to all my friends as they will work on all makes and models in their world class service department. You cannot go wrong getting anything done there@ More

My assigned service team always does a fantastic job 🎯 I could only hope that FORD creates a truck/ OR SUV THATS AFFORDABLE! Monthly payments affordable. Maybe FORD should become the leader that makes vehic could only hope that FORD creates a truck/ OR SUV THATS AFFORDABLE! Monthly payments affordable. Maybe FORD should become the leader that makes vehicles more affordable. More

They don’t have a clue on what they are doing. The years 2 and a half years I owned my brand newly purchased Platinum F150 it was in the shop 1 year of the time. Always something whether it was pa The years 2 and a half years I owned my brand newly purchased Platinum F150 it was in the shop 1 year of the time. Always something whether it was parts they didn’t have or (the best one) was when they couldn’t fix my steering wheel that magically stopped working along with my Ac. 3 months each time truck in the shop. What a joke of a place. More

They did not remove service maintenance symbol on my car. They just said they cant do it. They just said they cant do it. More

Went in for last minute repair and will not be going back. 2 stars for ability to take walk ins and desk staff were nice people. I asked for a tire alignment as my car has been shaking at high speeds. T back. 2 stars for ability to take walk ins and desk staff were nice people. I asked for a tire alignment as my car has been shaking at high speeds. They said I did not need a whole alignment but something cheaper and less work. After an hour is so of waiting they let me know that my car was ready and they only did the back tires but test drove and it was fine. $100 paid, left the dealership and nothing had changed while driving home or in the days after. More