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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,311 Reviews

3,311 Reviews of Elder Ford of Tampa - Service Center

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December 22, 2024

Superb customer service and auto servicing, friendly and knowledgeable staff, and never a long wait without an appointment... More

by klbaloha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Dan and his team took excellent care of the Bronco. Car was finished timely as promised with no follow up needed..Thanks again Dan.. More

by Landco1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in Fleet 5 stars
December 21, 2024

Can always come in and get excellent customer service. The young man was polite and helpful More

by Dorothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young Hispanic Man
December 21, 2024

Great service ,the people are so friendly and helpful to me. Thanks again for another awesome experience. More

by WILLIETHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Despite a few initial communication problems such as no return calls no update regarding the repair the issue has been resolved. And the outcome is satisfactory. I could have been perfect if Johany had bee More

by GUANJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Brought my F150 in the have the AC recharged and an update to the software to my truck and the price was 350.... when I decided not to have the ac recharged with them all of a sudden my battery was bad More

by Ethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't even remember there names
Dec 22, 2024 -

Elder Ford of Tampa responded

Hi Ethan, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

December 19, 2024

Good work place, a good complete inspection, great costumer service and technician service, I like it More

by JONNATHANOBANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hall river james
Dec 22, 2024 -

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

December 19, 2024

I'm very satisfied with the entire experience. Dan made sure I was comfortable with every step in process and made sure I was happy with the final result. Thank you! More

by jojoatc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

December 19, 2024

Incompetent people working there. I will never return! The mechanic misdiagnosed my car and and in the end I question whether the problem was fixed. My engine light still comes on per More

by MJSHAY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

December 19, 2024

Honest and knowledgeable. Staff is qualified and informative. They were considerat. Will recommend to you any one. More

by RUSSELL17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Tafur
Dec 21, 2024 -

Elder Ford of Tampa responded

Hi, thank you so much for your positive comments about Elder Ford of Tampa! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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