El Paso Honda - Service Center

The worst and I have been to Many. Over charged then when confronted he offered to take money off. Waited in a line EVEN THOUGH I HAD AN APPOINTMENT. the xxx parked my car behind othe Over charged then when confronted he offered to take money off. Waited in a line EVEN THOUGH I HAD AN APPOINTMENT. the xxx parked my car behind other customers cars SO I HAD TO FIND 2 CUSTOMERS TO MOVE THEIR CARS. More

I have a 2023 Civic Type R, and went to the service department to replace an unrepairable flat tire. The tire was replaced, and any damage caused by the dealer to the rim was fixed. Thank you department to replace an unrepairable flat tire. The tire was replaced, and any damage caused by the dealer to the rim was fixed. Thank you More

Highly recommend Bobby @ El Paso Honda service center. He is awesome! Been here twice and each time he’s taken my car to be serviced it’s been a fast and easy process. Super thorough about what is being He is awesome! Been here twice and each time he’s taken my car to be serviced it’s been a fast and easy process. Super thorough about what is being done and updates along the way. 10/10! Thank you Bobby. More

Service advisor was awesome. Kept me up to date on my vehicle. Highly recommend both the service and parts departments. Kept me up to date on my vehicle. Highly recommend both the service and parts departments. More

Went in for transmission fluid drain and fill ($150). Then I got a call about a need for new rack and pinion. I had replaced along with transmission 6 months before. Was shower pic of bent fluid line so Then I got a call about a need for new rack and pinion. I had replaced along with transmission 6 months before. Was shower pic of bent fluid line so I agreed. Then got a call that I needed a new battery which I had replaced just 3 months before with no electrical issues. Was told they could not continue rack and pinion work until I got new battery (what?). I don't have another vehicle to take my "bad", new battery to point of purchase for replacement of "bad" battery so I agreed again. Then my back brakes were bad supposedly. How they saw that from the rack and pinion, I'll never know. They should not be allowed to use "El Paso" in their name. Gives Chuco a bad name. I won't be back and will warn everybody I know and even those I don't know. More

Poor diagnosis, expensive, not keeping in touch win customer. A/C intermittently not cooling. Car was left for 74 hours. Advisor NOT answering my calls and not keeping me informed. I needed to contact customer. A/C intermittently not cooling. Car was left for 74 hours. Advisor NOT answering my calls and not keeping me informed. I needed to contact service manager to get my car status. They did not work on my car at all all day. Diagnosis: condenser damaged and that was why gas was leaking and not cooling, Quote for the repair 1,029 dollars...... I declined. Cost for diagnosis: 141 dollars. Took my car to another service provider and found cleaning problems on the condenser but NOT refrigerant leaking at all. Condenser had a damage, yes, BUT not the root cause. Poor diagnosis by the Honda dealer, they surely did not check other points of the system. I assume they just did a visual inspection but not a full diagnosis that I would expect from a certified Honda service provider. More

They answer me the phone but once I spoke in Spanish they let me wait for more than 10 minutes and never answer I'm just trying to buy a part, this is called racism. when you talk in English they are friendl let me wait for more than 10 minutes and never answer I'm just trying to buy a part, this is called racism. when you talk in English they are friendly and nice with you. I don't know if Honda directors know about this behavior and read all these complaints. The people who work in service department have Latin roots, what a shame. More

Frauds They are the WORST ever starting from the general manager who hung up on me and refused to give me a survey to let the customers know how bad they are They are the WORST ever starting from the general manager who hung up on me and refused to give me a survey to let the customers know how bad they are my car was there 72 hours they didn’t call me once they said my ac was blowing at 32 I took it to 2 other dealers it was blowing at 52 .they lie and try to cover the bad reviews if the gym will hang up on me nobody there is professional.they only lie and defraud the system BE AWARE of these people More

Warranties they sell you are lies Dealership sold me a warranty bumper-bumper including windshield repair. took the car in for a small crack no bigger than a quarter. Was told that th Dealership sold me a warranty bumper-bumper including windshield repair. took the car in for a small crack no bigger than a quarter. Was told that the warranty I purchased did not cover this size crack, however contract specifically states repairs include cracks and scratches. they advised me to contact my insurance i nstead since they couldn't help me. they were excited to get my business, but not so excited to help us even after I purchased $3000 in warranties. Rodney Varela service advisor has poor customer service skills. Would rather be with his co worker buddies instead of assisting with any issues at work. More

El Paso Honda Service staff We have several Honda vehicles and they are all serviced by the staff at El Paso Honda. They provide excellent service each and every time!! We have several Honda vehicles and they are all serviced by the staff at El Paso Honda. They provide excellent service each and every time!! More