El Dorado Mazda - Service Center

Got great service from Eldorado Mazda. Really Appreciate all the help that I got from them. Really Appreciate all the help that I got from them. More

Exceeded my expectations and all my concerns were solved on a very timely basis today! on a very timely basis today! More

Lisa did an excellent job. She was courteous, prompt, efficient and friendly. And the service team did a thorough job in checking and servicing my car. She was courteous, prompt, efficient and friendly. And the service team did a thorough job in checking and servicing my car. More

Two service tasks, oil change and fix tire. After five hour wait the oil change was completed, but the tire wasn't fixed. Resulted in getting stuck with a flat tire after it was stated that they plugged hour wait the oil change was completed, but the tire wasn't fixed. Resulted in getting stuck with a flat tire after it was stated that they plugged it. I have never had an oil change take five hours. I have owned several Mazdas, this will stop me from buying another. More

Stay away from here (El Dorado Mazda)In both sides Stay away from here (El Dorado Mazda) In both sides sales and service they say something but do something else. Just took my 2020 Mazda 6 (12/16/20 Stay away from here (El Dorado Mazda) In both sides sales and service they say something but do something else. Just took my 2020 Mazda 6 (12/16/2021) for service they were supposed to rotate my tires and they did NOT, then you wonder what else they did NOT do. Back on December 2019 when I got the car I was told they would get me free maintenance plan, guess what I ended up paying for that, well stupid me for sure I like Mazda but for sure I will pick different dealership next time More

Service Department is ineffective on intermittent key FOB issues, even with several videos. I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhi issues, even with several videos. I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhill when I started having problems with the key FOBs failing intermittently. After a few delays in getting back to me, they came and got my vehicle and left me a loaner CX-5. They changed the batteries on the key FOBs and brought it back. If that had solved the problem, I would have been happy. Within about a week, the key FOB was failing again. Messages like key FOB not found, battery low, or similar messages. Keyless entry also started to fail. After several e-mails and videos, after first suggesting I take it to another dealer, they agreed to take it back in. This time they brought me a CX-30 rather than a CX-5, a pretty small vehicle for anyone 6' or taller. They kept my vehicle for 17 days but never replaced anything. They said they could not reproduce the problem even though I sent them several videos of the failures. Wanting to give them the benefit of the doubt, I told them I would wait and see if it failed again. It took a week before it started failing, four times in two days. When I advised them the problems were back and I was going to send them notice under the Lemon Law and Deceptive Trade Practices Act, they told me they were ceasing communications and I should deal with Mazda directly. I gave them almost $29,000 for the CX-5 less than three months ago and this is how they treated me. More

I first took my wife's Ford Explorer in for an alignment, but it required more than an alignment. Rather than potentially waste time, Shelby was honest and told me that a Ford tech would probably be better s but it required more than an alignment. Rather than potentially waste time, Shelby was honest and told me that a Ford tech would probably be better suited for the job, and didn't charge me for the service! I took my other car in the next week for an oil change & rotation, and they delivered exemplary service yet again. In & out in no time, plus was able to use a website coupon. They also added a video review from the technician that showed me exactly how my tires & undercarriage were looking. I was able to watch it from the waiting room on my phone, and it was a great way to show me the status of my car. As an added bonus, I showed Shelby that part of my door panel had somehow become detached, and they easily fixed it while doing the oil change — and I don't believe they charged me for it either. I've bought 2 cars from Eldorado Mazda, and will continue to have all my service done there. More

So Bad Wish I could give a 0. They messed up my tire while fixing a recall. Total bad experience, the guy called and tried to trick me into buying two new ti Wish I could give a 0. They messed up my tire while fixing a recall. Total bad experience, the guy called and tried to trick me into buying two new tires before I got back, if you go and get Nick as your tech I am truly sorry. More

Service I love this place. I have never had any issues with them. Robbie in service and John and Tom in collision made me feel at ease knowing my car would I love this place. I have never had any issues with them. Robbie in service and John and Tom in collision made me feel at ease knowing my car would be taken care of. John made sure my car was towed back to McKinney after I was hit in Lewisville and from there, Tom made sure my car was taken care of. they are the BEST! More

My car is still under warranty I bought the 2 yr 100,000 miles well I've gone 15,000 miles an its October an I bought it in February so nowhere close to the warranty being out. The transmission is having tr miles well I've gone 15,000 miles an its October an I bought it in February so nowhere close to the warranty being out. The transmission is having trouble it's slipping that's what I took the car in for when I called I said there is not a light on when I took it in I said there is not a light on. When they called to tell me there diagnosis they said that the right strut is bent, it needed new tires, and an alignment an that would fix my transmission problems. I called a mechanic at another dealership that works on transmissions an he said there is no way that the tires are affecting the transmission take the tires off the transmission is still gonna run the same. I then called to place a complaint with the manager who was very rude, yelled at me kept interrupting me would not let me talk or get a word in edge wise. I would not take another car there to be serviced or buy another from there. More