El Dorado Mazda - Service Center

Always a great experience at this dealership, service and sales! I have purchased my last to CX5's from El Dorado! sales! I have purchased my last to CX5's from El Dorado! More

Ross was great to help me out with service of my CX9 very timely manner. timely manner. More

This was my second visit. I was able to Schedule a same day appointment and was out in a timely fashion. The crew is always thorough. I really like the video summary of my veh I was able to Schedule a same day appointment and was out in a timely fashion. The crew is always thorough. I really like the video summary of my vehicle's check up too. Their cash wash service was down & I was given a pass to a vendor that Mazda partnered with. It waz about 10 minutes away from the dealer though. However it worked out for me because it was enroute to my next destination and they did a wonderful job. Thanks for accommodating efforts! More

My experience with this dealership is with the Service Department. I love this Service Department!! I've been bringing my car here for about 2 years and the staff are always SO personable, helpful and H Department. I love this Service Department!! I've been bringing my car here for about 2 years and the staff are always SO personable, helpful and HONEST. It's hard to find an honest mechanic and dealerships get the worst reputation, but this one is where you want to be. More

Got great service from Eldorado Mazda. Really Appreciate all the help that I got from them. Really Appreciate all the help that I got from them. More

Exceeded my expectations and all my concerns were solved on a very timely basis today! on a very timely basis today! More

Lisa did an excellent job. She was courteous, prompt, efficient and friendly. And the service team did a thorough job in checking and servicing my car. She was courteous, prompt, efficient and friendly. And the service team did a thorough job in checking and servicing my car. More

Two service tasks, oil change and fix tire. After five hour wait the oil change was completed, but the tire wasn't fixed. Resulted in getting stuck with a flat tire after it was stated that they plugged hour wait the oil change was completed, but the tire wasn't fixed. Resulted in getting stuck with a flat tire after it was stated that they plugged it. I have never had an oil change take five hours. I have owned several Mazdas, this will stop me from buying another. More

Stay away from here (El Dorado Mazda)In both sides Stay away from here (El Dorado Mazda) In both sides sales and service they say something but do something else. Just took my 2020 Mazda 6 (12/16/20 Stay away from here (El Dorado Mazda) In both sides sales and service they say something but do something else. Just took my 2020 Mazda 6 (12/16/2021) for service they were supposed to rotate my tires and they did NOT, then you wonder what else they did NOT do. Back on December 2019 when I got the car I was told they would get me free maintenance plan, guess what I ended up paying for that, well stupid me for sure I like Mazda but for sure I will pick different dealership next time More

Service Department is ineffective on intermittent key FOB issues, even with several videos. I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhi issues, even with several videos. I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhill when I started having problems with the key FOBs failing intermittently. After a few delays in getting back to me, they came and got my vehicle and left me a loaner CX-5. They changed the batteries on the key FOBs and brought it back. If that had solved the problem, I would have been happy. Within about a week, the key FOB was failing again. Messages like key FOB not found, battery low, or similar messages. Keyless entry also started to fail. After several e-mails and videos, after first suggesting I take it to another dealer, they agreed to take it back in. This time they brought me a CX-30 rather than a CX-5, a pretty small vehicle for anyone 6' or taller. They kept my vehicle for 17 days but never replaced anything. They said they could not reproduce the problem even though I sent them several videos of the failures. Wanting to give them the benefit of the doubt, I told them I would wait and see if it failed again. It took a week before it started failing, four times in two days. When I advised them the problems were back and I was going to send them notice under the Lemon Law and Deceptive Trade Practices Act, they told me they were ceasing communications and I should deal with Mazda directly. I gave them almost $29,000 for the CX-5 less than three months ago and this is how they treated me. More