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El Dorado Mazda - Service Center

McKinney , TX

4.7
80 Reviews

80 Reviews of El Dorado Mazda - Service Center

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February 13, 2024

I have been going to this dealership for years and have always had a good experience. The wait times could be better but the waiting area is nice and roomy. More

by LTESTOLIN
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Kinkaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton
January 31, 2024

My interactions with this dealership have been good until today. I went in for an oil change, even called ahead for an appointment. I arrived a few minutes early but still had to wait 90 minutes - for an oil More

by jarvismk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kari Hill
January 29, 2024

Owner of 3 Mazda’s get all services at El Dorado Mazda in McKinney have for years More

by afmayfield5168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jas Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peggy Arledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Kinkaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Northington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Stolp
December 09, 2023

It’s looking nicer due to ongoing renovations. Love the video inspection. So far a good experience with service department More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kari. 5 stars
December 06, 2023

They were very helpful, communicated clearly and fixed my car efficiently. Thanks for the great service. More

by Scott H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Kinkaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Hill
November 08, 2023

Kari Hill did a great job of taking care of my CX-30. Thank you Kari. More

by Tom Wich
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Kinkaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Hill
November 06, 2023

Timely service, employee went over and above to answer my questions and take care of my requests. More

by skwebbokay2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darian Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Kinkaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Their service department is fabulous! I have a great experience with them every time I go! More

by Bugaboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Kinkaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2023

Bad experience. Wanted a ride along with someone to point out issue. They made an excuse and just drove it by themselves instead. Wasted my time, gave me attitude an More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
Oct 08, 2023 -

David responded

If a customer has a genuine concern actually try and resolve it and address those cocerns with answers. Don't just dismiss them, waste their time and try to upsell them on parts and unnecessary services.

October 03, 2023

Patient with my many questions. Customer oriented Will be back in 3 months for more More

by mbmyers64
Recommend Dealer
Yes
Employees Worked With
Nick Kinkaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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