El Dorado Mazda - Service Center

My daughter returning to college had a minor emergency with a dead battery. We got her CX 30 started, then brought it in to Eldorado Mazda Service approximately 2:30 pm on Saturday. I explained to the you with a dead battery. We got her CX 30 started, then brought it in to Eldorado Mazda Service approximately 2:30 pm on Saturday. I explained to the young woman at the service desk that we needed a battery change, and we were in a bit of a hurry, as my daughter was driving back to college. I explained that it was under Mazda certified warranty. She expressed to me that they don’t do warranty work on Saturday, and I would have to leave the vehicle until Monday. I explained again that my daughter was on her way back to college, and we could not leave the vehicle until Monday. I then asked if they could just do a quick battery change outside of the warranty, so she could be on her way. The young woman expressed that they close at 4:00pm, and took their last appointment at 2:15pm, even though we were there an hour and a half before their closing time. Zero help to resolve our issue. Zero attempt and attention to customer service. We won’t be back. More

I'd give them a Zero if I could. Brand new 2024 Mazda CX-50 delivered with more defects than a Government program. I took it in for repairs and after a week (but only 5-miles) I wa Brand new 2024 Mazda CX-50 delivered with more defects than a Government program. I took it in for repairs and after a week (but only 5-miles) I was told they "Could Not Duplicate" ANY of the ten major defects, AND they managed to damage my new car even further including the $600-Optional Red Paint. AVOID THIS DEALER AT ALL COSTS! More

I had prompt service as usual. I was shown a video of work being done, really nice to receive. Thank you. I was shown a video of work being done, really nice to receive. Thank you. More

EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENTEXCELENT! ! EXCELENT! EXCELENT! EXCELENT! EXC EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENTEXCELENT! ! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! EXCELENT! More

you did a great job and quicker than i expected and for less $$$ than i expected less $$$ than i expected More

They have really good stuff Johan really helped us get the truck we really wanted to get the truck we really wanted to get More

El Dorado Mazda is by far the most customer focused business I have the pleasure of doing business. Whenever I make an appointment, reschedule one or wait in the lobby, all the staff are accomodating a business I have the pleasure of doing business. Whenever I make an appointment, reschedule one or wait in the lobby, all the staff are accomodating and delightful to interact with. Thanks to Chris and for the utmost care my CX 50 gets each time we visit El Dorado Mazda. More

Excellent service and friendly team. They completed and fix the issue I have in my car faster than what expect They completed and fix the issue I have in my car faster than what expect More

Very professional. Reasonable price for the service. My vehicle was ready as promissed and the shuttle ride was very pleasant. Reasonable price for the service. My vehicle was ready as promissed and the shuttle ride was very pleasant. More