El Dorado Mazda

Condescending Salesman I stopped by to look at and test drive one of their used vehicles. The salesman seemed nice, but from the moment I started the test drive to the momen I stopped by to look at and test drive one of their used vehicles. The salesman seemed nice, but from the moment I started the test drive to the moment I walked out of the dealership, the "seemingly nice" salesman was smug and condescending. I went in expecting to negotiate, but once I sat down and tried to get a better price, the salesman stated the car was priced to sell and that I wouldn't get a better deal, but I tried anyway because their website never claimed to be a no haggle dealership. As we continued, the way he talked to me - his tone, phrasing, mannerisms - and the questions he asked, he tried to make me feel guilty for even trying to get a lower price or more for my trade-in. I asked for an OTD price and he wrote one down and asked for a signature. I was about to sign but I asked one more clarifying question about any other fees. He made a comment about me being too serious - maybe he thought he was being funny - but it came off as condescending and insulting, so I walked out. Negotiating may not be fun, but even if I was asking for something unreasonable, the salesman didn't have to be jerk about it. There are plenty of other dealerships around that will treat me kindly and respectfully. I won't give a salesman business after he insults me. More

Really? Do I have stupid written on my forehead Pros: The salesman was very nice and polite. Went on test drive and he was informative. I give him high marks there. Cons: Let me just start off b Pros: The salesman was very nice and polite. Went on test drive and he was informative. I give him high marks there. Cons: Let me just start off by saying purchasing a car is a business decision. Two parties being able to come to an agreement on price and terms of contract. At the end of the day we did not purchase. We could not agree on price. Where I have my "beef" is the ridiculous pricing on a HAIL DAMAGED car. MSRP was pretty much accurate on the initial sales. They came off 5000.00. But then they added highly inflated other fees. It wasn't a good deal at all. At their price I could have bought an undamaged car. On any hail damaged car there is an inherent risk so buyer beware. I ended up purchasing my car at Freeman Mazda in Irving. I should have gone there in the first place. I was trying to not have to drive into Dallas at all. I live 80 miles away. It was worth the drive into Irving. Night and day experience. Bought car with no hail damage for BELOW invoice. Saved over $3000. More

So Bad Wish I could give a 0. They messed up my tire while fixing a recall. Total bad experience, the guy called and tried to trick me into buying two new ti Wish I could give a 0. They messed up my tire while fixing a recall. Total bad experience, the guy called and tried to trick me into buying two new tires before I got back, if you go and get Nick as your tech I am truly sorry. More

Straight forward, informative I just bought a new Mazda 3 Hatch. I went in looking for a 2016 but was steered toward a 2017 with a lower cost and more options. It seemed to good I just bought a new Mazda 3 Hatch. I went in looking for a 2016 but was steered toward a 2017 with a lower cost and more options. It seemed to good to be true but it wasn't, the 2017 had less dealer add ons and was a better fit. So after a few days to work things out I threw a Wrench in it and told them I wanted a different color other then white. Wade took a day and ended up finding one of the colors my wife wanted (blue) so I went in and after looking at it told him The wife wanted the original color and he rolled with it. When I put them side by side I decided to go with the blue color because I thought it poped more and he was ok with that as well. I asked him which one he liked and to his credit he picked the blue color. I tell you all this to show you I was a picky customer and they gave me no hassles. The blue color car was actually cheaper then the white one so I was surprised he wasn't trying to talk me into the more expensive one. The negotiations did have a give-and-take feel as most car dealers do but I don't feel like I got raked over the coals. The finance person was straight forward and knowledgeable for the 20minutes I was in there. Overall I got quick, polite answers to my emails and polite service the two times I was on site. They even offered to drive the car to Uptown Dallas so my wife could test drive it, if I wanted. More

Five Stars Saleman but 0 stars Financing Department This review is based on two factors: our experience working with salesman, Jairon and the financial department. Jairon was delightful to work with, This review is based on two factors: our experience working with salesman, Jairon and the financial department. Jairon was delightful to work with, his customer-service oriented attitude was refreshing and impressive after our experiences with other dealers. He was professional, answered our questions with patience, even walked us through the financing process after it was his time-off. We definitely highly recommend that anyone whose interested in buying a Mazda to work with him. We would totally give him 5 stars. However, we are taking one star off due to the awful experience working with the financing department. We would like to warn other buyers to be prepared for the disrespectful and rude treatment they will receive from the financing department. More

I'm happy with my car buying experience. Yesterday I met with Sean T about a 2016 Mazda Six. Sean is an army veteran with excellent product knowledge and is very likable. I received a stro Yesterday I met with Sean T about a 2016 Mazda Six. Sean is an army veteran with excellent product knowledge and is very likable. I received a strong lease deal and a fair trade-in value on my car. The sales manager, Mike, was also straightforward and shared with me various lease strategies which were helpful as I've never leased before. The two finance folks were very pleasant, professional and helpful. I never felt pressured or misguided. I also like my new Mazda 6 touring very much More

Worst car-buying experience of my life If I could give zero stars, I would. Do not under any circumstances shop at this dealership. We test drove several models and decided on a CX-5, but t If I could give zero stars, I would. Do not under any circumstances shop at this dealership. We test drove several models and decided on a CX-5, but the specific trim and color we wanted wasn't in stock. Before we left the dealership the salesman offered an overnight demo of the vehicle, which sounded great. However, when we called to take him up on the offer, the story changed. We were told we had to agree to purchase terms before we could take the demo. In all my years of vehicle buying, I've never encountered that demand for a longer test drive. I knew then we were dealing with a less-than-awesome sales manager, but the salesman was nice so we told him to get the car we wanted, and that we'd be in the next day to buy it. He said that was no problem, but that he had the same car but with more options that he'd sell us for the same price. We declined because we knew it would still cost more than the model we actually wanted after the deal was made. The next day, we arrived at the dealership to buy the correct vehicle and were told they hadn't gotten it after all, again because we hadn't agreed to purchase terms. When the salesperson called us *the same morning* he made no mention that locating the car would require us to agree to purchase terms. But, he said, he still had that higher-spec model and he could make us a great deal. I found it odd they were trying so hard to push us into that upgraded model. More on that in a minute. Here is a summarized set of things they actually said to me: "Well, we didn't get the car we told you yesterday we'd get because you haven't agreed to purchase terms yet." "But we have one with more options we'll sell you for the same money. It's a great deal! Oh, and, um...it's hail damaged." As I storm out of the building... "Why are you being rude and leaving like that? We'll repair the hail damage..." As we (furiously) walked to our car for a fast escape away from these low-life's, we passed the "great deal but hail-damaged" vehicle. It was beat all to xxxx. Nearly every panel had golf-ball sized dents, some of which were in spots that would have required panels to be replaced. That was the vehicle they were doing everything they could to talk us into purchasing. Stay away from this god-awful dealership. They give all honest car salesmen a bad name. Please save yourself and anyone you know from being subjected to the worst customer service in North Texas. More

Service I love this place. I have never had any issues with them. Robbie in service and John and Tom in collision made me feel at ease knowing my car would I love this place. I have never had any issues with them. Robbie in service and John and Tom in collision made me feel at ease knowing my car would be taken care of. John made sure my car was towed back to McKinney after I was hit in Lewisville and from there, Tom made sure my car was taken care of. they are the BEST! More

Edward, Robbie and Shaun were both fantastic. They negotiated with me and found me the car that I wanted and had it brought here for me. After the initial purchase of the car, there was an issue where negotiated with me and found me the car that I wanted and had it brought here for me. After the initial purchase of the car, there was an issue where the previous dealer's sticker was. I brought it to them and they took care of it and fixed it for me. They also dealt with my parents, who I brought with me, and they are hard customers! Their service and salesmanship was impeccable! I would ABSOLUTELY reccommend this dealership to anyone! More

Edward was very nice, explained the vehicle--very knowledgeable, and they were willing to listen and try to help us. Tommy was nice and very knowledgeable on the finance end, and he explained all th knowledgeable, and they were willing to listen and try to help us. Tommy was nice and very knowledgeable on the finance end, and he explained all the details. Wish vehicle was even cheaper, but understand they do have to make some money. Detailing and extra work was very good. But they were willing to work with us, and think they gave us a good deal. My wife loves the Mazda CX-5 so far. Still adjusting to all the bells/whistles, and probably going to be awhile. It drives wonderful and comfortable; several compliments on it. Would have liked some options that other SUVS have: back to raise with motion but raises easily; back seats to be able to recline like front seats, etc. Only had a week.....but Very Satisfied at this time! More