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El Dorado Mazda
McKinney , TX
204 Reviews
Welcome to El Dorado Mazda
CAR BUYING DONE RIGHT
If you're in the market for a new vehicle, you're likely spending hours researching and seeking advice from family and friends to narrow down your top choices. Once you've identified your ideal car models, it's time to head to the dealership for a test drive. However, many car dealerships have a reputation for pressuring customers with hard sales, egos, and games, which can detract from the fun of the shopping experience. This can leave you feeling worn out and frazzled, especially if you have several dealerships to visit.
At our Mazda dealership, we understand that purchasing a new or used car is a big decision and that you deserve a stress-free and enjoyable shopping experience. We pride ourselves on providing a different kind of car-buying experience, one that's focused on your needs and preferences. When you visit us, you'll find a friendly and knowledgeable team ready to help you find the perfect car for your lifestyle and budget. We'll take the time to answer your questions and guide you through the process without any pressure or gimmicks.
When it comes to pricing, we believe in transparency and honesty. You'll know exactly what you're paying for, including any incentives, rebates, or discounts that may apply. There are no surprise charges or hidden fees in the fine print. The goal of our finance team is to make sure you feel confident and comfortable with your purchase, knowing that you got a fair deal.
So if you're looking for a different kind of car-buying experience, visit us today. We're committed to providing you with the best possible service and helping you find the car of your dreams. After all, it's your time, your vehicle, and your needs that matter most.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 204 reviews
June 21, 2022
Provide excellent service in terms of friendly & helpful service adviser (Nick) who came to greet me even before I step out of my car and who kept me updated with my car service progress. The waiting area w service adviser (Nick) who came to greet me even before I step out of my car and who kept me updated with my car service progress. The waiting area was clean & comfortable with free wifi services and snacks and coffee provided. I was very happy with the total services provided from start to end when I got my car back. More
by Anthony
Employees Worked With
1443 Nicholas Kinkaid
Helpful June 09, 2022
Great Customer Service, Lisa was awesome and kept me appraised of the things that were required in a short timeframe. Loved the video with the details of the assessment, this is a great visual tool. appraised of the things that were required in a short timeframe. Loved the video with the details of the assessment, this is a great visual tool. Will definitely recommend them More
by Duke
Employees Worked With
Lisa
June 06, 2022
When working out the deal they seemed open and honest. Salesman Kevin Green was prompt on returning calls and emails. Trouble came in when relying on the so called certification that you pay $1995 for Salesman Kevin Green was prompt on returning calls and emails. Trouble came in when relying on the so called certification that you pay $1995 for on all cars. Supposed to have gone through an over 170 point inspection. Tell me how a car can go through that and the windshield washer fluid be empty upon delivery? Makes me question what the $1995 was for. More
by Jasonsg36
Employees Worked With
Kevin Green
June 06, 2022
I hope never to have to go to El Dorado Mazda again! We decided to purchase the CX5 we had leased the past 3 years thru them. Anticipating that we were going to turn around and resell the car, we had s We decided to purchase the CX5 we had leased the past 3 years thru them. Anticipating that we were going to turn around and resell the car, we had service completed including a full inspection the day before. We received a video of the entire inspection as part of the service. When we attempted to payoff the residual, the manager said we also had to pay $1000 for an inspection. We argued this was not fair as we had just had the car inspected by them the day before, we have driven the car ourselves for the past three years, and had had most of the servicing done on the car by them. He was quite adamant and very demeaning and refusing to change the amount. I expect he knew full well that if we gave up and instead just turned the car in, the dealership could realize the app. $10K in equity instead of us getting this. Finally, after a terse discussion, he cut the inspection fee in half to $500. A state inspection is what, $30? Yet he would only go down to $500! We had no choice if we were going to buy out the car. We left there so very angry and vowing never to go back and to tell everyone we knew how he tried to cheat us. Note: we just this past week had the same circumstance with the Ford that we had been leasing and there was NO CHARGE for the inspection! I hope that Mazda manager felt he really "won" vs. us senior citizens! He was so rude and patronizing, we just couldn't believe it! More
by fdd1116
Employees Worked With
Sales Manager
May 30, 2022
Ross was very helpful. . I had a loaner car while my car was being servicing. Good customer service . I had a loaner car while my car was being servicing. Good customer service More
by nanaboat3
Employees Worked With
Ross and the lady that initiated the loaner car for me. Forgot her name, sorry
May 16, 2022
Service is always efficient, and the staff knowledgeable and friendly. Really appreciate the video inspection and itemized service recommendations. and friendly. Really appreciate the video inspection and itemized service recommendations. More
by bdixon792001
Employees Worked With
S. Saidian
May 10, 2022
Been going to the location for more than 10 years and it’s always wonderful experience. They always let me know the issues and help me to fix it with reasonable price. it’s always wonderful experience. They always let me know the issues and help me to fix it with reasonable price. More
by Saguna_shrestha2002
Employees Worked With
Sam Saidian
