El Dorado Chevrolet - Service Center

Great I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job makin I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job making sure everything is done correctly & fast. I always recommend friends & family to come here More

Great Service Director I ran into some problems, but Mr. Kennedy, the Service Director, and the owners resolved the matter and took care of me. Excellent management team. I ran into some problems, but Mr. Kennedy, the Service Director, and the owners resolved the matter and took care of me. Excellent management team. More

Very professional and let me know what was happening every I took my 2014 ford taurus in to fix the Electric heated/cooling seats, get new tires and car completely detailed. They had to order the tires but I k I took my 2014 ford taurus in to fix the Electric heated/cooling seats, get new tires and car completely detailed. They had to order the tires but I knew the would because no one keeps the size in stock. And when they couldn't find what was wrong with the seats they took it to a guy that specializes in the seats. When I got my car back three weeks after I dropped it off it sparkled inside and out. I loved how They called me every step of the way to tell me what was happening with my car. I will totally go back again!!! More

Sevice department is top notch!! My 2008 Silverado and 2007 Cobalt have been well maintained by the service department. Personnel are always friendly Work seems to be completed in a t My 2008 Silverado and 2007 Cobalt have been well maintained by the service department. Personnel are always friendly Work seems to be completed in a timely manner .I would highly recommend!! More

Expensive for Simple Repairs Brought my Chevy truck in for repair due to check engine light on issue, a few days later the check engine light came back on again. Had to bring it i Brought my Chevy truck in for repair due to check engine light on issue, a few days later the check engine light came back on again. Had to bring it in multiple times. Expensive! For example, a $30 part and 5 minute labor, the quote was over $500. More

They will rip you off Charged my 19 yr old who is a single mother and student over $2000 to fix an oil leak. Told us the estimate Monday late afternoon, we called Tuesday Charged my 19 yr old who is a single mother and student over $2000 to fix an oil leak. Told us the estimate Monday late afternoon, we called Tuesday morning at 7:30am and told them NOT to fix it and they told us that they had already fixed it. They told me there was 17 hours labor ($200 part, and the rest is labor)....so from Monday evening till Tuesday morning, 17 hours labor!!!???? I don't think so. The Sales Manager was very rude and compared the "exorbitant" price of car repair to my job in the medical field. Comparing apples to oranges, and besides that, why are we even discussing my job, what about the $2400 to fix an oil leak???? I will spend the rest of my days telling everyone I know not to go to this horrible dealership/service department where they fix issues without your permission, overcharge by thousands and treat customers like crap. Oh, and the best part, the service manger tells me the work is guaranteed for a year, so I ask for something in writing and he laughs and says "that's a new one! No one ever asks for that!" I say "Really, you have a guarantee, but you're not willing to put it in writing. This place is so trustworthy, that I'm sure a written guarantee is not needed! (SARCASM)" Terrible, terrible place! DO NOT GO HERE! More

Can't even diagnose I took my car in to get a check engine light diagnosed after my mechanic could not figure it out. They told me it was a bad fuel pump and were going I took my car in to get a check engine light diagnosed after my mechanic could not figure it out. They told me it was a bad fuel pump and were going to charge twice as much as my mechanic. So I pay my $120 diagnosis fee and take it to my mechanic to do the work. Light still comes on and the dealership wants me to pay another $120 for another diagnosis. So I paid $120 for the wrong diagnosis and over $500 for a fuel pump and my cel is still coming on. Needless to say, they will not get any more of my business. More

Absolutely Horrible Do not take your vehicle here unless you absolutely have to. Not only are they dude but they're the slowest I've ever encountered. Their "service" ad Do not take your vehicle here unless you absolutely have to. Not only are they dude but they're the slowest I've ever encountered. Their "service" advisors are completely clueless, maybe if they had less of them and more actual mechanics they'd actually get something done in good time. HORRIBLE ! And unless it's under warranty you'll pay double More

Dishonest Service Took my 2500HD in to their body shop for 7k in hail repair. It took 3 months to get an appointment due to a backlog which was understandable. When I Took my 2500HD in to their body shop for 7k in hail repair. It took 3 months to get an appointment due to a backlog which was understandable. When I dropped it off I ask if they were still on schedule and they said they were and it would be out in a week. 28 days later it was still in the shop and my other truck had a check engine light come on. So I spent $600 to go down and pick up a rental for the week and took my 1500 into Eldorado Service Department. Along the check engine light I also ask them to check out the shocks, brakes, battery, belt, and change all the fluids. Oscar from the service department calls next day and says its the throttle body and needs new shocks. Oscar said the throttle body was 6-7 hundred and shocks about 4-6 hundred, brakes 400. With the other things I asked for the total bill was going to be 2k to 2,500. I told Oscar that sounded great to get it fixed. When I went to pick up the 1500 4 days later I fell out when the bill said 4,500. Over 2k more than he quoted me. In looking at that bill the throttle body was close to 1200 and they added plugs, wires, and a reprogram fee. Then the 600 set of shocks he sold ended up at 1342 with struts. Brakes were also couple hundred over quote. Oscar was their and I questioned him on what the xxxx was going on. He looked at me and couldn't speak because he didn't have an answer because he knew that he never quoted me anything close to that. I then threw the money down and left before things got ugly and I couldn't control myself over ridden with anger. After I leave the service bay I start calling all my buddies with toys because we all use the same places for our buisnesses and services. One of them says "Hey I know a Mr. Gibbs the big wig up there." So he sends him a text and I hear NOTHING. So by choosing Eldorado Chevrolet incompetent services it has cost me over 2,600. I have used this company for over 20 years and bought over 10 cars here along with using the service department and paying them over 10k a year. This year alone between my fleet and personal cars I have spent 22k in service department and body shop. I have called every person I know and told them to STOP dealing with them on every level. They just lost the sale of 7 2500HD fleet trucks from a friend of mine and 2 more I have hail damage on. By the time in done I will cost this company a million in business in my lifetime for dishonest service. After scrolling through all these reviews online I should have not been dealing with them in the first place. I have never seen such unhappy customers in all my life. Looks like they need to find better services advisors and a new service manager. DO NOT make the same mistakes I have made and take your car somewhere else you will be glad you did. I will also be contacting GM directly as well as the BBB. More

Oil Change gone awry After arriving on time for a scheduled oil change and tire rotation, I checked in with Oscar in the service department. He entered me in the system a After arriving on time for a scheduled oil change and tire rotation, I checked in with Oscar in the service department. He entered me in the system and I headed to the waiting room. One hour and 15 minutes later, I notice my car has yet to be moved from just outside the drive-in service bay. After approaching Oscar and asking why my car had not been worked on yet. He made a call then proceeded to question me about the car actually being my vehicle. I walked outside (alone) and checked, it was my car! Upon further questioning, Oscar became argumentative and told me it would be at least another hour before my car was ready. At this point I asked for my car and walked outside. Suddenly a service manager appeared and he took my car back that instant. It was done within 15 minutes. No car wash though. Apparently the dealership only does hand washes. ?? Never been a problem at other dealerships. Later that afternoon I called Jo Bailey, the Customer Experience Manager, and explained my grievances. It's been 48 hours and still no resolution. I will never go to this dealership again. More