El Dorado Chevrolet - Service Center

Great service, staff was very helpful and the wait was minimal. Will be back again. minimal. Will be back again. More

Absolutely the best in North TEXAS. Service rates number one in my book. They will continue to be my “go to” dealership. Service rates number one in my book. They will continue to be my “go to” dealership. More

The best dealership! Love the service and the people. I would recommend the sales people and the service department. The parts department is excellent too. Love the service and the people. I would recommend the sales people and the service department. The parts department is excellent too. More

Michael McDonald is an amazing service advisor. I have been bringing my 2003 Tahoe to El Dorado Chevrolet for the past 8 years and Mike always provides me with superior customer service. My Tahoe i I have been bringing my 2003 Tahoe to El Dorado Chevrolet for the past 8 years and Mike always provides me with superior customer service. My Tahoe is nearly 20 years old and it runs great due to the amazing service I receive from Michael. I have worked years in retail customer service and I can spot great and genuine customer immediately. I know the difference between someone who really cares about their customer and Mike always provides me outstanding service. Yesterday I was “blown away” by his great customer service. I had a lot of questions and he patiently and professionally answered all my questions to my satisfaction. My Tahoe has 230,000 miles and it runs great due to Mike’s incredible service and attention to detail. More

Oscar and Robert were so helpful during my free certified service today! They went above and beyond!!! service today! They went above and beyond!!! More

Service department is a joke. Made an appointment one week out on line and indicated that I would wait to have my car looked at. When I got there I told Ty that I was there for my Made an appointment one week out on line and indicated that I would wait to have my car looked at. When I got there I told Ty that I was there for my 7:15 am appointment. He said that we are running 3 to 4 days behind. I said that I have an appointment for 7:15 am and he said well the computer doesn’t know how far behind we are. I ask what the reason for making an appointment and he replied that the appointment time was with him to discuss what was wrong with my car. What a joke this place is. I have been negotiating with one of their salesman on a new truck but after my dismal service experience I wouldn’t go near this place. My experience was that it is by a bunch of grumpy people that desperately need a lesson in customer service and I will not go back. More

Just took my 03 Vette in for it's annual oil and filter change as well as the annual inspection. I've just realized it did not pass the inspection (catalyst and evaporation systems). Thinking back I now change as well as the annual inspection. I've just realized it did not pass the inspection (catalyst and evaporation systems). Thinking back I now realize how slick Robert was: he never handed me the paperwork, this went directly to the cashier. We stood together for about 3-4 minutes and there was no discussion about failing the test. 4th year in a row here and I would have expected more than Robert's sly move. Very deceiving. First time I have experienced this. Needless to say, I've put a hold on the credit card. I await Robert's return call today. More

I was parked in the service garage entrance waiting for my husband pay for his service. We arrived at 6:50pm. At 7:03 the lights in the garage turned off and it was pitch black. I asked the guy (later told my husband pay for his service. We arrived at 6:50pm. At 7:03 the lights in the garage turned off and it was pitch black. I asked the guy (later told me his name is Barry) if he could turn them back on so I could back out. (We also had our twin 4 year olds with us and they were scared) He said they were halogen lights and could not turn back on. I asked him why would he turn the lights off if he saw customers were still in here. He told me that they were closed and it was time for him to go. He was very rude and demanding. I told him we were paying customers and it didn’t make sense. He then sarcastically said he would hold a flashlight so I could back up. My husband then came out after paying. I started to tell him what was going on and we quickly decided it was best to leave. I am not one to write bad reviews but what we experienced tonight was uncalled for, uninviting, and rude. I do not recommend El Dorado Service Department for anything. More

My service was terrible. My car was scratched during service. I was told it was already there with no proof! The heavy lady at the checkout counter in service was very rude. I thanked her 3 times and sh service. I was told it was already there with no proof! The heavy lady at the checkout counter in service was very rude. I thanked her 3 times and she didn’t respond. I told her she didn’t have any manners and you’re welcome should be the response to someone thanking her. The user ID on my receipt says K. Rodriguez More

Took my HHR for a service recall about the power steering, was able to confirm the part in question was fine and did not have to worry about it. steering, was able to confirm the part in question was fine and did not have to worry about it. More