El Dorado Chevrolet - Service Center

Oil Change gone awry After arriving on time for a scheduled oil change and tire rotation, I checked in with Oscar in the service department. He entered me in the system a After arriving on time for a scheduled oil change and tire rotation, I checked in with Oscar in the service department. He entered me in the system and I headed to the waiting room. One hour and 15 minutes later, I notice my car has yet to be moved from just outside the drive-in service bay. After approaching Oscar and asking why my car had not been worked on yet. He made a call then proceeded to question me about the car actually being my vehicle. I walked outside (alone) and checked, it was my car! Upon further questioning, Oscar became argumentative and told me it would be at least another hour before my car was ready. At this point I asked for my car and walked outside. Suddenly a service manager appeared and he took my car back that instant. It was done within 15 minutes. No car wash though. Apparently the dealership only does hand washes. ?? Never been a problem at other dealerships. Later that afternoon I called Jo Bailey, the Customer Experience Manager, and explained my grievances. It's been 48 hours and still no resolution. I will never go to this dealership again. More

2008 Tahoe 5.3 V8 Check Engine missing TSB#PTP4568Q 1.0 star rating 1/28/16 The worst service department in the world!! My 2008 Tahoe has a lifter that has gone out related to TSB#PTP4568Q. The serv 1.0 star rating 1/28/16 The worst service department in the world!! My 2008 Tahoe has a lifter that has gone out related to TSB#PTP4568Q. The service department had the Tahoe for 5 hours to fix a basic flat and check the codes for the check engine light. Couldn't even check it in the back after 5 hours!! Had to check it on the service drive and told me that the codes showed 300 intermittent misfire and that I would have to bring it back to look at it in more detail. After several calls with Services Advisor, Anita, terrible follow up skills, BTW, she said that after a day in a half of figuring a quote that it would be $4800.00 to fix and GM would only pay 30% of the amount based on some ripoff by using a GM calculator. I asked her for a simple e-mail detailing the work that needed to be done and a day later no e-mailed quote. You would think if they wanted my business they would send a quote as easy as that!! Never taking my car to ElDorado Chevrolet Services again!! Lastly, GM has lost another loyal customer by not standing behind their engines. Known problem all over the Internet people are complaining. I have taken my Tahoe to ElDorado for Oil Changes, done all necessary maintenance and the engine only has $84,000 miles. I won't buy a GM vehicle again after this! More

Service department was awesome Brought my Silverado in for the 30K mile service. My service writer, Pete, was amazing. I called the day before and he had everything setup when I arr Brought my Silverado in for the 30K mile service. My service writer, Pete, was amazing. I called the day before and he had everything setup when I arrived including a loaner pickup. The work was done quickly and he threw in a wash. Very good experience. Completely satisfied. More

The worst customer service and non informative person. Was told my car would be done in 3 hours called back after 3 hours and Pete rudely told me that my car wouldn't even be ready until next week. That i Was told my car would be done in 3 hours called back after 3 hours and Pete rudely told me that my car wouldn't even be ready until next week. That it was on Friday and wasn't even sure when they would look at it. If he had told me that when I took it I would have taken it somewhere else. I picked up my car and he didn't even apologized or anything. Will tell all my friends about the rude attitude Pete has and to never go there again. I guess El Dorado Chevrolet doesn't care about their customers or for business if they have idiots like Pete working there!! More

This is the first problem I have had with my vehicle. Chris was the solitary advisor on the Saturday I brought my car to the dealership. They still managed to remove the problem in less than an hour. I w Chris was the solitary advisor on the Saturday I brought my car to the dealership. They still managed to remove the problem in less than an hour. I waited a week for a special order part and when it came in, it took less than an hour to install. More

We have had excellent sales and service since our first visit in 2006. And plan to return anytime we need to purchase another vehicle or need service. This dealership is outstanding in all respects. visit in 2006. And plan to return anytime we need to purchase another vehicle or need service. This dealership is outstanding in all respects. More