El Dorado Chevrolet

Warranty work In 2017 I purchased a work van brand new, it had some issues leaking water, seatbelt was not working and engine ran rough. I had it in for over a week In 2017 I purchased a work van brand new, it had some issues leaking water, seatbelt was not working and engine ran rough. I had it in for over a week last year to get these issues fixed but this dealership could not get to it they could not even get the tires rotated. So I went and started giving bad reviews and the owner contacted me and set another appointment to get stuff fixed. But when I showed up there was another young guy that got very amotional and turned me away. Why would that go to the effort to do the right thing. More

Good dealer we bought a used Jeep Grand Cherokee from Steven the transaction went well, a issue came up and they were fast to make it right we bought a used Jeep Grand Cherokee from Steven the transaction went well, a issue came up and they were fast to make it right More

Used purchase Dealership made things right on our vehicle purchase they have great customer service and were able to resolve any issues or concerns that we may of h Dealership made things right on our vehicle purchase they have great customer service and were able to resolve any issues or concerns that we may of had More

Leaking 2017 van From sales to service these guys are pathetic, my van still leaks and these guys won’t do a thing about it. The service manager won’t return calls nei From sales to service these guys are pathetic, my van still leaks and these guys won’t do a thing about it. The service manager won’t return calls neither will the sales manager or the owner. People don’t waste your time with these guys you will only be disappointed More

Great I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job makin I have been going here for almost 3 years & ive always had excellent service! Oscar is usually who I go to for service & willie does a great job making sure everything is done correctly & fast. I always recommend friends & family to come here More

NO SERVICE OR PREFESSIONALISM AFTER THE SALE worst car buying experience i ever had, no service after the sale and deceptive business practices especially in the finance department, this place ne worst car buying experience i ever had, no service after the sale and deceptive business practices especially in the finance department, this place needs to be investigated by Chevy and the authorities. RUN AWAY. CERTAIN EMPLOYEES THERE ARENT ALLOWED TO TALK TO CUSTOMERS!1 BIG RED FLAG! More

Nothing but high-pressure sales tactics and games! RUN AWAY! I have been to this dealership several times in recent months. The front line sales guys are, with the exception of Joseph, just OK at best. Joseph I have been to this dealership several times in recent months. The front line sales guys are, with the exception of Joseph, just OK at best. Joseph took great care of me. Unfortunately, the problem is not with the salespeople - it's with their boss, Rusty. After looking at various cars and deciding on a model, we were handed off to Rusty to talk prices. He specializes in the high-pressure psychology sales tactics. Rusty fed me wonderful gems like... "I'm only going to give you my best price if you tell me you're going to buy a car today." "What's it going to take for you to make a deal today?" "We have a 'No No's' policy here at El Dorado." "If you leave [to research other cars], that tells me you really don't want this car." "As long as you're in my dealership, I'm going to work as hard as I can to get you to buy." I finally told him to stop talking because I was going to leave. He handed me off to another sales man and I left soon thereafter. My next stop was at Hyundai of McKinney - a refreshingly great dealership. I ended up buying a Hyundai from them a few days later - with absolutely no high-pressure sales tactics. You can read my review about how great my experience there was. Hyundai of McKinney is AWESOME! As a footnote, I should mention that I've had my previous Chevys serviced by El Dorado Chevy. They do a nice job and I have no complaints about their service department. My complaint is solely with the new car sales team - specifically with Rusty. More

The worst car buying experience of my life PSA:: If anyone is looking at buying a car, I would NOT recommend Eldorado Chevy in McKinney. I don’t like to call businesses out, but what I have exp PSA:: If anyone is looking at buying a car, I would NOT recommend Eldorado Chevy in McKinney. I don’t like to call businesses out, but what I have experienced there this week is nothing short of illegal. We suffered a hard pull on our credit to get the paperwork lined up and when we got there was given a car that was DIFFERENT than the one we had been negotiating on. Same model but was very dirty and had 400+ miles on it. Wasn’t told until we were minutes from signing. I’m appalled and feel totally shell shocked after the week I’ve had there.. scummy negotiation tactics, bait and switch type approach to selling cars. The manager had to call my husband to try to “smooth things over” (after he had been condescending to us and laughed about the situation in front of us) so we wouldn’t take legal action— which we still might. If you value your time or sanity, stay away from this place. More

Amazing service!!!! I would recommend this dealership to anybody and everybody my daughter and I experienced such excellent service they really went above and beyond for I would recommend this dealership to anybody and everybody my daughter and I experienced such excellent service they really went above and beyond for her first time buyers experience we encountered great customer service from beginning to end our consultant Jerome Johnson was the best , he really took care of us ...again wonderful customer service from all involved and very friendly ?????????? More

Great Service Director I ran into some problems, but Mr. Kennedy, the Service Director, and the owners resolved the matter and took care of me. Excellent management team. I ran into some problems, but Mr. Kennedy, the Service Director, and the owners resolved the matter and took care of me. Excellent management team. More