El Dorado Chevrolet

What supposed to he a good experience shopping for a car turned into a nightmare. The price was fair and they tried to roll me at the negotiating table but the car got bought DP WAS supposed to be held f turned into a nightmare. The price was fair and they tried to roll me at the negotiating table but the car got bought DP WAS supposed to be held for 17 days to transfer funds upon verbal agreement between me my salesmen and finance manager however was sent through 3 days later ultimately forcing my bank to deny charge me and send back....then I had three days to evaluate the car it was a CPO upon 1 day of driving the car I noticed my phone would not connect to bluetooth auto due to the usb ports not working properly.. also they only gave me one key for the car which has a dead battery in the key fob when I asked for another one they told me I'd have to purchase one I'm sorry I thought buying cpo took the worry out of buying used instead I have to make time to have all these changes done to fix inspections that should have already been done including my only keys battery being changed due to be dead that tells me they didnt even do the portion of the 172 point inspection because the key fob and usb auxiliary port are back to back......by the time I finally reached someone about the issue after leaving several unreturned messages mind you i have 3 days and I'm working i finally reach someone after several voicemails unreturned on the 4th day finally got ahold of someone all in all I give this experience 1 star that's for the salesmen I legitimately think he wanted to make me happy and do me right as I did them I never haggled price only apr @22% but the other stars well there are alot of uncorking pieces in this dealership especially when certifying pre owned unless they assumed I'd have no problem running to the watch repair shop for a spare battery on my way home with the car....Did I mention I'm still waiting on a call back to confirm they will actually hold my check for 10 more days but I wont hold my breath because in the 4 days of one way communication I was also hung up on by a receptionist and then called back for 40 mins only to go unanswered ....these guys gave up on me after I left the lot and am not sure how GMC doesnt look further into how they certify pre owns there no rhyme or reason the only key fob battery should be dead and usb ports not working order....yall better get that customer care in working order because my experience god awful. More

Buyer Beware - Service DepartmentI called and booked an Buyer Beware - Service Department I called and booked an appointment for an oil change and tire rotation. I asked for the price before we hung up an Buyer Beware - Service Department I called and booked an appointment for an oil change and tire rotation. I asked for the price before we hung up and was told $60 as they were running a special. When I arrived the service advisor handed me paperwork to sign to get started (shame on me for not reading it). I told him I would wait on my car and after an hour and fifteen minutes I asked for a status on when my car would be complete. He said they were in the middle of the 30,000 mile warranty and it would be another hour and a half. This floored me as I never asked for that service, my car was shy of 30,000 miles. I asked what that was going to cost me and he said $550 and that he and I discussed it on our phone conversation. There is no way I would have agreed to this one month before Christmas. I work from home and could have booked it after the new year. I had him stop that work on my car immediately and was told I had to pay $230 in order to get my car back. It seems they do this a lot as I called to worn a friend that purchased a vehicle from them and she told me they did it to her back in April and wanted her to pay $750, but agreed to take $250. Please read your paperwork before signing for service. I will be finding another dealership to take my car to in the future. More

Dealer tried switching to a much less costly truck after we had a contract. Deal went back and forth to the "boss" prior to the agreed upon contract and as I was about to pick up the truck they said they ha we had a contract. Deal went back and forth to the "boss" prior to the agreed upon contract and as I was about to pick up the truck they said they had to find me a truck that was $9000 less to make that deal. Jas called to "make it right" and offered to sell me the same truck for $9000 more than the contract and I should understand because "we are both businessmen" and it was the computer that posted that vehicle in error, even though it was associated with 23 pictures. We have made dozens and dozens of online vehicle purchases and never anything close to how bad El Dorado Chevy is. More

EXCELLENT STAFF!! EXCELLENT SERVICE!!! My husband and I have a 2018 Chevy Traverse that we bought from ElDorado Chevy recently had an issue with an exhaust pipe. In the beginning thought t My husband and I have a 2018 Chevy Traverse that we bought from ElDorado Chevy recently had an issue with an exhaust pipe. In the beginning thought that we were going to have to pay for it but ended up being an issue that the plant caused so the dealership took care of it. It's so important to have a dealership that you can trust to make sure you're safe on the road Thanks guys for taking such great care of us and our baby!!!! More

Quick and Easy transaction I had zero issues while working with this dealership from my sales guy (Bradley) to the Manager to the finance department. No one that I worked with w I had zero issues while working with this dealership from my sales guy (Bradley) to the Manager to the finance department. No one that I worked with was rude or pushy at all and they got me out of there in under 1.5 hours which I appreciated greatly having an 18 month old with me. I can not speak to the warranty issues some other people have had here as I have not had an issue arise where I needed work done but everything I have experienced so far has been far above experiences I have had elsewhere. Thanks to everyone who worked on my deal, we are loving our truck! More

Unsatisfied We bought a used truck from El Dorado and less than 30 days we found numerous problems and even though WE BOUGHT EXTENDED WARRANTY, they wouldn’t fix We bought a used truck from El Dorado and less than 30 days we found numerous problems and even though WE BOUGHT EXTENDED WARRANTY, they wouldn’t fix it . Drove hr n half AFTER they told us they would take care of it and then refused service unless we paid for it. THEY DO NOT HONOR THEIR WORD OR PRODUCTS .. Kept 2 days and drove 55 at tops on way home.RUDE RUDE RUDE USED CAR MANAGER and entire personal treated husband poorly when he went to pick truck up and won’t return calls . WONT BE BACK and attorney is working on problem !! More

Purchased a used 2018 Traverse Was looking around many dealers for a specific vehicle and came a cross one here at this dealership. Sales person was Dominic and he was very helpful Was looking around many dealers for a specific vehicle and came a cross one here at this dealership. Sales person was Dominic and he was very helpful in answering my questions about the Traverse I was looking at. I feel I paid a little more than what their truck was worth but what made up for it was they gave me more than fair value on my trade. The Finance person was a pleasure to work with and my rate very close to what i was looking for. Overall experience was good with all staff I came across. More

Eldorado extended warranty I have 2013 ram 2500 diesel that I bought from Eldorado used. It had around 70,000 miles on it . It was still covered under factory warranty when boug I have 2013 ram 2500 diesel that I bought from Eldorado used. It had around 70,000 miles on it . It was still covered under factory warranty when bought. When the finance manager done the paperwork up he also put gap coverage on it for 750.00 and told me that he also put a 36 month 100,000 mile extended warranty on it for another 2750.00, and he told me the warranty would be good for up to 170,000 miles. I specifically asked. I xxxx sure would not have paid 2750.00 for a warranty up to 100,000 that I already had. When I took it to the dodge dealer to have recalls fixed this week I also had them fix a headlight that was shorted out. I told them it was still under warranty, when the called about it they said no both warranty’s had expired at 100,000 miles. I went to the dealership yesterday and the finance manager wouldn’t talk to me. He sent a underling out to talk to me and he didn’t do anything but xxxx me off. They are outright stealing from folks. I bought my last 2 trucks there but will never buy anything else there. More

NO CUSTOMER SERVICE Purchased truck on dec 17. Was late and they had to get ready and tint windows. Was suppose to pick up next day. Apparently it takes more than a day t Purchased truck on dec 17. Was late and they had to get ready and tint windows. Was suppose to pick up next day. Apparently it takes more than a day to tint windows and get new truck ready for delivery because it wasn’t ready. Said they would deliver to me by noon the next day dec 19. Delivered around 4 in afternoon. Would have been fine but looked at truck and noticed small scratches on hood and fender. Then noticed a big blob of something sticky on top of right fender. Then found corners of window sticker still inside window. Then found some kind of something on each wheel by valve stem. Then noticed window molding damaged on drivers door. Called salesperson and arranged to go ahead and drive truck that night and drop off next day to get fixed. Was told would be ready after six. Went to pick up and it was ready but marks still on wheels and truck wasn’t very clean. I understand it is black and shows everything but after they had 3 days it should have been spotless. Complained to manager and he offered 2 $25 gift cards and tank of gas. I accepted and left with truck. Truck should have never been delivered in that condition. Went to pick up tags and get gas on Jan 17. Lady handed me my tags and got someone to fill tank. Although I am plenty capable of putting on license plates myself it would seem that they would at least offer to put on for you. Got home and filled out reviews for Chevrolet and Eldorado. Got email from Jo Bailey at Eldorado saying customer satisfaction is of utmost importance and to please call. I called and no answer. Left message to return call. Never heard from Jo Bailey. Also I have emailed and got no response. Have wrote other reviews and stated was unable to get in touch with Jo Bailey. Proof they dont read reviews because response was the same. To please contact Jo Bailey.Well i have done my part to contact Jo Bailey. They have any info they need to contact me and have made no effort ..Also there were several questions on Chevrolet’s survey asking if they did certain things that they should have and they didn’t. One being Chevrolet rewards program. Didn’t know anything about it and still wouldn’t if it wasn’t for Chevrolet survey. STAY AWAY FROM ELDORADO CHEVROLET!!!!!! More