El Dorado Chevrolet

Michael McDonald is an amazing service advisor. I have been bringing my 2003 Tahoe to El Dorado Chevrolet for the past 8 years and Mike always provides me with superior customer service. My Tahoe i I have been bringing my 2003 Tahoe to El Dorado Chevrolet for the past 8 years and Mike always provides me with superior customer service. My Tahoe is nearly 20 years old and it runs great due to the amazing service I receive from Michael. I have worked years in retail customer service and I can spot great and genuine customer immediately. I know the difference between someone who really cares about their customer and Mike always provides me outstanding service. Yesterday I was “blown away” by his great customer service. I had a lot of questions and he patiently and professionally answered all my questions to my satisfaction. My Tahoe has 230,000 miles and it runs great due to Mike’s incredible service and attention to detail. More

I purchased a new vehicle here and the sticker has heated seats on it, the truck has buttons for heated seats, but there are no heated seats. I was given a contract stating they would install them after the seats on it, the truck has buttons for heated seats, but there are no heated seats. I was given a contract stating they would install them after the purchase. I was told it would be 1-2 months tops. It has been a year. My salesman, Madi Mustafa places blame on the service department and on GM. David Kennedy, the service department manager, just continues to make empty promises and never produces. This place is full of liars, cheats and manipulators. Stay far, far away! More

Brad, the salesman has been very professional and courteous. Very nice to communicate with highly recommended. courteous. Very nice to communicate with highly recommended. More

I have bought more new cars than I can even remember over the years and this dealership salesmen are the absolute worst experience! I was told they had 2023 model of the truck I was looking for and because o the years and this dealership salesmen are the absolute worst experience! I was told they had 2023 model of the truck I was looking for and because of that there would be a $2,500 market adjustment over MSRP well turns out after we nearly got done with entire deal and on the final paperwork he decides to tell me it's a 2022 and I was very unhappy about that and he seemed to not give care in the world or even offer apology! This dealership is greedy and I should have heaved all the warnings I got from the other dealership I do business with about Eldorado Chevrolet but this one is only one that had truck that had all options I wanted and they took advantage.. I will never trade there again or recommend anyone else to! More

This is a terrible, horrible, no good, very bad dealership. Seriously, it is. I was buying a 2022 Bolt EUV and we had agreed on everything and were just waiting until the vehicle came in. The day f dealership. Seriously, it is. I was buying a 2022 Bolt EUV and we had agreed on everything and were just waiting until the vehicle came in. The day finally came and the terrible, horrible, no good, very bad salesman called to say "Come pick it up." Well, the price was suddenly $2500 above MSRP because of a "Market Adjustment" That I had never been told about. The terrible, horrible, no good, very bad salesman said that it was standard right now and he is wrong. He said that there was nothing he could do about it because Stan "Greedier that Gordon Gekko" Graff required it. I wasn't going to pay the extra money but I wold have at least like to have been told ahead of time. I was going to sell my current car to another dealership and then I would have been stuck. In case you are wondering not every dealership is doing this. I drove 38 miles to Classic Chevrolet in Grapevine where owner Tom Durant does not mark up his vehicles in a deceptive manner. If you are tempted to buy a car at El Dorado Chevrolet turn around and drive the 38 miles from McKinney to Grapevine and buy from Eric at Classic Chevrolet and avoid the terrible, horrible, no good, very bad salesman that I had to deal with. More

I worked with Sales Consultant Kamal Syed to purchase a vehicle. He was friendly, knowledgeable, and helpful. The process was very good. KW vehicle. He was friendly, knowledgeable, and helpful. The process was very good. KW More

Oscar and Robert were so helpful during my free certified service today! They went above and beyond!!! service today! They went above and beyond!!! More

I purchased a pre-owned vehicle in 2021 from El Dorado and it was the worst decision I've ever made. Problems started as soon as I signed the contract. There was a minor mechanical issue with the vehicle and it was the worst decision I've ever made. Problems started as soon as I signed the contract. There was a minor mechanical issue with the vehicle and before the purchase I told them if they did the repair, I would purchase the vehicle. The arrangements were made with their shop to take it in but they said they didn't have the part and would order it. I purchased the vehicle and waited for the part to come in but never got a call from the dealership. The saleman never answered my called or returned my messages. Eventually I talked to the pre-owned sales manager and arranged to have my vehicle put in the shop. The shop said they couldn't do the repair and would have to go to Ford for the repair. Once at Ford they worked diligently to get my vehicle scheduled and in for the service. After the repair was done completed I received a call from the Ford service writer that El Dorado refused to pay for the repair after originally agreeing to. After several attempts to contact someone at El Dorado I sent an email to the Pre-owned Manager who said that I would need to put it under a warranty repair and pay the $250 deductible out of my pocket, which was not part of the agreement. After picking up the vehicle I emailed the Sales manager who was unaware of the agreement and reimbursed $200 of the deductible. I never received one word of apology from anyone, not even a thank you. Even not they never answer their phones. I've purchased many vehicles from dealerships in the area but this one is the worst I've ever dealt with. NEVER PURCHASE A VEHICLE FROM THIS DEALERSHIP. More

Multiple trips to get an upgrade on my truck that should have taken one day. Dealer didnt honor their agreement on tinted windows either. Not a warm feeling doing business there. have taken one day. Dealer didnt honor their agreement on tinted windows either. Not a warm feeling doing business there. More

Service department is a joke. Made an appointment one week out on line and indicated that I would wait to have my car looked at. When I got there I told Ty that I was there for my Made an appointment one week out on line and indicated that I would wait to have my car looked at. When I got there I told Ty that I was there for my 7:15 am appointment. He said that we are running 3 to 4 days behind. I said that I have an appointment for 7:15 am and he said well the computer doesn’t know how far behind we are. I ask what the reason for making an appointment and he replied that the appointment time was with him to discuss what was wrong with my car. What a joke this place is. I have been negotiating with one of their salesman on a new truck but after my dismal service experience I wouldn’t go near this place. My experience was that it is by a bunch of grumpy people that desperately need a lesson in customer service and I will not go back. More