El Dorado Chevrolet

Had truck for 3 months already in the shop Bought a used truck from their lot. Was sold the "warranty" 3 months into owning it, over $1000 in little items that they won't fix because I should h Bought a used truck from their lot. Was sold the "warranty" 3 months into owning it, over $1000 in little items that they won't fix because I should have known it was a used truck.. The only person worth anything is the girl that rents the loaner trucks.. Don't come here for ANYTHING !!!! More

TERRIBLE CUSTOMER SERVICE AND POOR MANAGEMENT!!!!!!!!!!!! The worst new car sales purchase I ever experienced. I had to fire my salesman due to lack of communication and terrible customer service. After that The worst new car sales purchase I ever experienced. I had to fire my salesman due to lack of communication and terrible customer service. After that I was pawned off to several sales people to help complete the sale. Very disorganized and poor management is what I experienced. If it wasn't due to that particular vehicle that caught my eye I would of taken my business else where. I've been yelled at and disrespected right on the showroom floor by two different sales managers. BUYERS BEWARE More

Oil Change gone awry After arriving on time for a scheduled oil change and tire rotation, I checked in with Oscar in the service department. He entered me in the system a After arriving on time for a scheduled oil change and tire rotation, I checked in with Oscar in the service department. He entered me in the system and I headed to the waiting room. One hour and 15 minutes later, I notice my car has yet to be moved from just outside the drive-in service bay. After approaching Oscar and asking why my car had not been worked on yet. He made a call then proceeded to question me about the car actually being my vehicle. I walked outside (alone) and checked, it was my car! Upon further questioning, Oscar became argumentative and told me it would be at least another hour before my car was ready. At this point I asked for my car and walked outside. Suddenly a service manager appeared and he took my car back that instant. It was done within 15 minutes. No car wash though. Apparently the dealership only does hand washes. ?? Never been a problem at other dealerships. Later that afternoon I called Jo Bailey, the Customer Experience Manager, and explained my grievances. It's been 48 hours and still no resolution. I will never go to this dealership again. More

2008 Tahoe 5.3 V8 Check Engine missing TSB#PTP4568Q 1.0 star rating 1/28/16 The worst service department in the world!! My 2008 Tahoe has a lifter that has gone out related to TSB#PTP4568Q. The serv 1.0 star rating 1/28/16 The worst service department in the world!! My 2008 Tahoe has a lifter that has gone out related to TSB#PTP4568Q. The service department had the Tahoe for 5 hours to fix a basic flat and check the codes for the check engine light. Couldn't even check it in the back after 5 hours!! Had to check it on the service drive and told me that the codes showed 300 intermittent misfire and that I would have to bring it back to look at it in more detail. After several calls with Services Advisor, Anita, terrible follow up skills, BTW, she said that after a day in a half of figuring a quote that it would be $4800.00 to fix and GM would only pay 30% of the amount based on some ripoff by using a GM calculator. I asked her for a simple e-mail detailing the work that needed to be done and a day later no e-mailed quote. You would think if they wanted my business they would send a quote as easy as that!! Never taking my car to ElDorado Chevrolet Services again!! Lastly, GM has lost another loyal customer by not standing behind their engines. Known problem all over the Internet people are complaining. I have taken my Tahoe to ElDorado for Oil Changes, done all necessary maintenance and the engine only has $84,000 miles. I won't buy a GM vehicle again after this! More

After-sales service completely lacking Congrats to Eldorado Chevrolet for coming in at the last minute to be my worst buying experience of 2015 (which includes 3 other cars). If your servic Congrats to Eldorado Chevrolet for coming in at the last minute to be my worst buying experience of 2015 (which includes 3 other cars). If your service department worked as hard at trying to fix an issue as they do quoting Texas law then I'm sure they could have figured out cold fusion by now. I wouldn't let this place work on my pedal car. More

Their Offers at Purchase won't fullfill by them I bought a new Chevy Suburban LTZ on 2011 with extended coverage and polysteel protection for 6 years & 100K miles, which total cost me $1500 addition I bought a new Chevy Suburban LTZ on 2011 with extended coverage and polysteel protection for 6 years & 100K miles, which total cost me $1500 additional for both. With a dashboard crack and some minor paint scratch when I visited them, they denied both by claims, showing some writings in the coverage book. Later In fact they were trying to prove me that I am wrong not reading their 30 page booklet at purchase. I could replace the dashboard issue by another local dealer after calling Chevy head-office. The Polysteel coverage can be done using only from the dealer it purchased. Never fall on the trap of extended coverage and ploysteel from this dealer. More

Friendly and Profession New Car Sales Team I was very happy to be contacted by Gary Evans in regards to a new car purchase. I was initially hesitant to driving but Gary assured me that he would I was very happy to be contacted by Gary Evans in regards to a new car purchase. I was initially hesitant to driving but Gary assured me that he would do what it took to earn my business. And he did. He paired me with New Car Salesman Taylor Chandler and it was an awesome experience. He was patient with my fiancé and I, took the time to help me find the vehicle that I wanted. His knowledge of the trucks helped make the decision that much easier and he was willing to earn my business rather than just expect it. He allowed me multiple test drives while I made a decision. I do not buy new vehicles usually, but the no-pressure experience made it an easier decision to make. It was an utter privilege working with him and I will be recommending him to all of my clients! I will be returning to El Dorado Chevy for future purchases and service! More

Great to buy from From the start no pressure sales, gave me time to look over the parking lot at all the vehicle without running out to grab me. Found just what I was From the start no pressure sales, gave me time to look over the parking lot at all the vehicle without running out to grab me. Found just what I was looking for, worked with me on the price and financing. More

Jonathon Clayton was a great salesman and took very good care of us in purchasing new suburban. I contacted many different dealerships and he was the most willing to was a great salesman and took very good care of us in purchasing new suburban. I contacted many different dealerships and he was the most willing to get back to me and find us the car we wanted at the right price. More

rip off dealership Do not buy a used vehical from this dealership they hide problems with the vehicals by resetti g the computer to turn off the check engine lights and Do not buy a used vehical from this dealership they hide problems with the vehicals by resetti g the computer to turn off the check engine lights and just throw them on the lot for sale the morning after buying my 2009 dodge 2500 the check engin light came on and turns out they sold me a truck with a faulty emissions system so to save yourself the headache buy your vehicals at another dealership. I have tried to email mark welsh and the sales people and get no response from them. That tells me they knew about the problem all along so unless you dont want to sink another 2 grand into fixing what should have been fixed before the truck was put on the lot to be sold do not use this dealership. More