El Cerrito Honda
El Cerrito, CA
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I came in for a recall service. I got a quick appointment and my car was actually finished well before the time they had committed to. I also appreciate the shuttle service. and my car was actually finished well before the time they had committed to. I also appreciate the shuttle service. More
I brought my vehicle in at the end of the day. I really appreciated the immediate service I received. Usually I try to be among the first when the shop first opens in the morning. Circumstances didn't al appreciated the immediate service I received. Usually I try to be among the first when the shop first opens in the morning. Circumstances didn't allow me to do that this particular Saturday. It's good to know that even at the end of the day I can get the same friendly, professional service. I also like the car wash. More
I've been having my Honda Accord serviced at El Cerrito Honda for many years now. I drive up and down the state of California for family matters and rely on El Cerrito Honda to make my car safe, and to max Honda for many years now. I drive up and down the state of California for family matters and rely on El Cerrito Honda to make my car safe, and to maximize it's lifetime. The Service Department has been really reliable, transparent in our dealings, honest and very competent. As a woman I feel very comfortable working with them. They explain things, and if it isn't clear, they will explain until I understand what the problem is and the best plan of action. They don't get defensive, they really listen, and there is no place else I will go to have my Honda accord serviced! It is the only place I have encountered a woman Service Adviser which I really am happy about. Recently I discovered that El Cerrito Honda will "detail" my car which is great news - so my can can look, as well as run, superbly. Thank you, El Cerrito Honda! More
I have had my car serviced at this Honda dealership since I bought it there late 1999. I have primarily worked with Wayne Rosemont, who has always been awesome to deal with. He is presently out with a broken I bought it there late 1999. I have primarily worked with Wayne Rosemont, who has always been awesome to deal with. He is presently out with a broken limb,and Ronald Maio was my advisor. I remembered him from a previous service when Wayne was out and like Wayne, he was super nice and helpful. My friends always tell me I spend too much going to a dealership for repairs, but as a person who doesn't want to deal with "car stuff", I find comfort in knowing that Honda keeps my Honda and me safe on the road, bottom line. More
Elsa is a honest, warm, and very supportive salesperson. She is the total opposite from other car salespersons I have dealt with in the past at other dealerships. I never thought I would be saying this abou She is the total opposite from other car salespersons I have dealt with in the past at other dealerships. I never thought I would be saying this about a car salesperson but i trust her! I bought a car from her in 2008 and had such a good experience and really enjoyed working with her so when I needed to buy my daughter a car, Elsa is the only one I would bring my business to. And now she is helping me with a a trade in of the 2008 vehicle. The dealership provides excellent service as well. More
I always look forward to having my Honda serviced at Honda of El Cerrito because of the courteous technicians and friendly atmosphere. I am directed to a waiting area that has hot coffee and pastries an Honda of El Cerrito because of the courteous technicians and friendly atmosphere. I am directed to a waiting area that has hot coffee and pastries and I enjoy being confortably seated to read, watch TV or surf the internet while enjoying my breakfast. I don't ever have to search for my technician or make inquiries. I can count on my car being ready in well under an hour for oil changes and being escorted personally to the cashier. Everything regarding my service issue is explained in detail and any options are carefully considered. I am taken to a freshly washed car that always has trouble-free repairs. I have been a customer for over 20 years and have purchased 4 Hondas there. I will not go anywhere else for my auto needs because I am treated with respect and they show that they really care about my customer experience. More
I can always depend on the guys at El Cerrito Honda to put my car in tip-top shape. I have been getting my '03 Civic Hybrid serviced here since I bought the car from them, and I have never regretted it fo put my car in tip-top shape. I have been getting my '03 Civic Hybrid serviced here since I bought the car from them, and I have never regretted it for one minute. I trust these guys! More
This weekend some warning lights on my dashboard started flashing, so I called early Monday morning to make an appointment. I asked to speak specifically to either Paul Forte or Ron Maio, as I had had good flashing, so I called early Monday morning to make an appointment. I asked to speak specifically to either Paul Forte or Ron Maio, as I had had good experiences with each of them in the past. Much to my relief, Paul was able to make an appointment for me to bring the car in right away. Looking at my records, he asked me if wanted to have a 60,000 mile service performed at the same time. Before I brought my car in, I made a few phone calls and did some online research with other local Honda dealers. In keeping with the policy of El Cerrito Honda, Paul readily agreed to match the lower prices for both the major service and the brake job I knew that I would need. Paul called me to confirm that my car needed new brake pads, and my car was ready a few hours later. For the most part, I have had really good experiences at El Cerrito Honda. Unfortunately, the flashing lights on my dashboard disappeared before I could get it into my service appt., so I still don't know what the problem was, but they adjusted some wires and asked me to call them if the problem repeated itself. One of the best things about El Cerrito Honda is the friendliness of its employees. More
I came for an oil change and general check-up of my car. While waiting for that to be done, I took one of their used cars for a little test-drive. I got useful feedback from the service staff about the stat While waiting for that to be done, I took one of their used cars for a little test-drive. I got useful feedback from the service staff about the state of my car. It was a good experience overall. I have bought my car at the same place, so I can tell it's just the way they deal with customers over there. By the time I took the test drive and talked to the dealer, my car was ready to go. More
This was a return trip (within two weeks) to have warranty driver window motor assembly installed. Leo waited on me both times. He always provides Excellent service. warranty driver window motor assembly installed. Leo waited on me both times. He always provides Excellent service. More