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El Centro Motors - Service Center

El Centro, CA

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47 Reviews

47 Reviews of El Centro Motors - Service Center

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March 06, 2023

Great service. The services adviser explain everything about my car . Fast service. A Lot an options. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony moreno
Mar 09, 2023 -

El Centro Motors responded

Maria, thank you for sharing this great feedback with us. I feel our service department is what makes El Centro Motors special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102

November 02, 2022

My service agent AJ went above and beyond to help me with the repairs needed for my 2021 Bronco Sport. He had great communication with me and the entire transaction was easy and pleasant. I will always be ta More

by stephaniembk@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ
Nov 07, 2022 -

El Centro Motors responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102

October 19, 2022

Representative was professional and courteous. It was a positive experience as a first timer using mobile oil change. More

by ARob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not none
Oct 21, 2022 -

El Centro Motors responded

Thank you for this amazing review! I really appreciate your business. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102

August 18, 2022

Professional and timely service. Sales representative very helpful and willing to help with vehicle maintenance More

by DSoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 23, 2022 -

El Centro Motors responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102

June 30, 2022

I took my 2010 Lincoln MKX in for oil change and general check. El Centro Motors provided great customer service and the maintenance was right on target for what was needed. No high pressure “trying to get More

by Linda B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Jul 06, 2022 -

El Centro Motors responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102

June 10, 2022

Customer service horrible! Dropped my car off via appt Friday morning may 20th I had to keep calling to get an update on my car for THE SCREEN and the girl was unhelpful.. ca More

by Mrs.doo24
Price
Recommend Dealer
No
Employees Worked With
Isabelle
Jun 21, 2022 -

El Centro Motors responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

Jun 21, 2022 -

Mrs.doo24 responded

This company can’t even accommodate my recall I clearly have a letter saying I have one but this company won’t accommodate it!

March 30, 2022

I have probably had El Centro Motors servicing my autos for the past 30 years, every car and truck i have owned, I have never been disappointed. The service has been excellent, and professional. I don't tr More

by vzinternet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Moreno
Apr 04, 2022 -

El Centro Motors responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102

December 23, 2021

Tony was very professional and answered all my questions. His customer service was excellent and my vehicle was ready at the time he said it would be. Thank you!! More

by lsoledadbaca1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 29, 2021 -

El Centro Motors responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Mike Morris, General Manager m.morris@elcentromotors.com, 760-336-2102

October 21, 2021

Though I didn’t have an appointment, they got me in and out fairly quick. Front desk Tech was courteous and kind. More

by KHSanden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front desk Tech
Oct 26, 2021 -

El Centro Motors responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Mike Morris, General Manager m.morris@elcentromotors.com, 760-336-2102

July 15, 2021

Quick oil change on weekends. Not much else going for it. Be wary of what, if any, services you may have previously had done there since they will not notify you; they’ll just play ignorance and charge you f More

by MC73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Jul 19, 2021 -

El Centro Motors responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Mike Morris, General Manager m.morris@elcentromotors.com,760-336-2102

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