El Centro Motors - Service Center

My experience was with your Quick Lane outlet. I always take our Ford vehicles for service there due to the professional and friendly service I receive. Tony is always helpful and mindful of my ve I always take our Ford vehicles for service there due to the professional and friendly service I receive. Tony is always helpful and mindful of my vehicle needs. My trips to Quick Lane are always a positive experience. More

On 6/10/2023 I took my car for a routine oil change at quick lane in El Centro. When received the car I noticed two black stains on the seat, I also noticed they had rotated the tires even after I request quick lane in El Centro. When received the car I noticed two black stains on the seat, I also noticed they had rotated the tires even after I requested for them not to do it, I decided to let it go and leave. When I drove off, I realized one of the tires was completely loose. I went back and asked if they could take the car back in the shop lift the car and secure the tire properly. I had to practically beg them to do it the right way. After asking multiple times for them to re-torque all of the tires so I could be sure they were all secure correctly, the technician Robert, started yelling at me as if I was being unreasonable with my request. There is video and pictures showing the loose wheel. My pregnant wife of 7 months and my 3-year-old son were supposed to pick up that car. She would likely not have noticed the loose wheel and potentially could have been seriously hurt, or worse. Today I spoke with Dave the main manger, all I received was an I am sorry. No offer to clean my seats or fix the rotation that I asked them not to do. He did however offer for me to go spend my money at one of the other quick lanes. Dave also told me he was aware of the incident since the day it happened. Dave could have reached out to me but did not, I was the one that had to make the effort reach out and go speak with him. For the record, I did not ask for anything either. I am sharing this to show the little accountability that they have for their mistakes and property damage. More

Excellent service, always so friendly and excellent prices. I really love Quicklane and their employees. prices. I really love Quicklane and their employees. More

Awesome job guys thanks for all the hard work and staying in contact with me in contact with me More

El Centro Motors have shown me for over thirty years how to maintain my much valued Fords and Lincolns. If I ever trade my cars in for other Fords I always get a reasonable offer probably because all of my to maintain my much valued Fords and Lincolns. If I ever trade my cars in for other Fords I always get a reasonable offer probably because all of my Fords and Lincoln’s are only serviced at El Centro Motors where active maintenance records are maintained More

Good quality and honest work done in a timely matter with a very helpfull and not pressuring staff. a very helpfull and not pressuring staff. More

Super nice and Quick. I buy all my cars here!!The selections are awesome!And clean dealerships. My favorite and we have seen a lot! I buy all my cars here!!The selections are awesome!And clean dealerships. My favorite and we have seen a lot! More

Worst experience ever, dealer staff do not take responsibility for damage to my car. and was not fix the mechanical condition wright and after I took it back to rectified the problem the technicia responsibility for damage to my car. and was not fix the mechanical condition wright and after I took it back to rectified the problem the technician did not do correct it and my windshield was broken. More

Thank you for the great service! Well done! Will be back for next service as scheduled. Well done! Will be back for next service as scheduled. More

my bronco sport truck has been making a noise when reversing. I have taken it to the dealership three times, the first time they checked the parts they needed. The second time they didn't have the f reversing. I have taken it to the dealership three times, the first time they checked the parts they needed. The second time they didn't have the full pieces. Last time they fixed the bug, but it's still crashing. More