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110 Reviews of El Cajon Mitsubishi - Service Center
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July 02, 2019
Parts Came in for a few parts for my Montero, the parts guys are extremely knowledgeable and the techs are second to none. Would recommend to anyone with a Came in for a few parts for my Montero, the parts guys are extremely knowledgeable and the techs are second to none. Would recommend to anyone with a Mitsubishi. More
by Mikoval
Verified CustomerEmployees Worked With
Joe/Tony
July 01, 2019
great dealership we purchased our outlander from el cajon mitsubishi , the sales dept was great and so far the 3 service visits have been great experiences would defia we purchased our outlander from el cajon mitsubishi , the sales dept was great and so far the 3 service visits have been great experiences would defiantly recommend them More
by DAVIDMENA80
Employees Worked With
monica
June 29, 2019
I never go anywhere else I've never been pressured to spend money on something pointless, they've always been straight with me, and they're always very polite. I'll never go a I've never been pressured to spend money on something pointless, they've always been straight with me, and they're always very polite. I'll never go anywhere else. More
by CESARJESPARZA
Employees Worked With
Michael Rush, Wally Sibou, David Rojo, Scott Patrick, Chad Houtchens
June 25, 2019
Service visit 06/24/2019 Pretty helpful raising concerns regarding recalls on vehicle I was already aware of issues but service writer was on top of issue regarding my vehicle Pretty helpful raising concerns regarding recalls on vehicle I was already aware of issues but service writer was on top of issue regarding my vehicle was a good sign and willingness to work around recommendations for future service it was better service than previous mitsubishi dealerships so the service visit was unexpectedly pleasant More
by almacamp
Employees Worked With
Boyd
June 21, 2019
Terrible No explanation ( documentation) when verbal recommendation for front brakes was given ( measurement of breaks etc). They were ready No explanation ( documentation) when verbal recommendation for front brakes was given ( measurement of breaks etc). They were ready to take my daughters money without the service even needing “ immediate “ attention at this time Owner or manager of Mitsubishi of el cajon unprofessional. Instead of attempting to fix issue i was addressing he calls me “sensitive” . He also drives our car by hauling xxx out of the dealership to attempt to prove nothing was wrong with car ( reason it was brought in the first place) Unknown managers name cause when i asked service representative for his business card, i was told they didn’t have one and i had to ask him myself ( so go back in dealer and attempt to find him) The car was going to be released without original issue of why it was even brought in was being addressed until I discussed with service rep, technician and sealer manager ( no service manager available???) I will never go back to this dealership again!!! More
by GIAVANNA.99
Employees Worked With
I didn’t deal with sales
June 15, 2019
Service for 1 year check There was an issue in the 2 year free service contract that was given to us when we bought our car. That it was not recorded on their end, not entered There was an issue in the 2 year free service contract that was given to us when we bought our car. That it was not recorded on their end, not entered in their computer system. But Scott and Michael helped us with the issue and the owner of the dealership Frank was also helpful. So the issue was resolved. Thanks to the staff especially Mike and Scott! More
by C_CD2004
Employees Worked With
Frank the owner , Michael Rush, Scott Patrick
June 11, 2019
Professional & Helpful The service rep saw me quickly. The price for labor and parts was competitive. The internet is quick and they have free coffee and water. They got me The service rep saw me quickly. The price for labor and parts was competitive. The internet is quick and they have free coffee and water. They got me into my car in a reasonable amount of time. More
by LONGSHOT56_58
Employees Worked With
Not sure
June 01, 2019
I Always Receive Excellent Service Thank-You El Cajon Mitsubishi. I always receive Excellent and Top Notch Service when coming here. I wouldn’t take my car anywhere else when keeping it Thank-You El Cajon Mitsubishi. I always receive Excellent and Top Notch Service when coming here. I wouldn’t take my car anywhere else when keeping it serviced!! More
by Cumli
Employees Worked With
Boyd Breise Jr
June 01, 2019
Terrible customer service Dropped my car off at 11:30 am for an oil change and wash. Was told it would take about an hour to and hour and 15 min. 1/1:30pm rolls around and I’ve Dropped my car off at 11:30 am for an oil change and wash. Was told it would take about an hour to and hour and 15 min. 1/1:30pm rolls around and I’ve heard nothing. I try calling the service center and no one answers the phone. The receptionist just wants to keep transferring me even though I tell her no one is there. I finally get firm with her and tell her she needs to figure out what is going on with my car. She puts me on hold, a guy gets in the phone I tell him what I’m trying to find out he put me in hold the girl gets back in the phone and tells me everyone is at lunch and someone will call me back later. I told her no! You need to find out if my car is done now! I get out on hold again and guy gets in the phone again and finally say oh yeah your car is done, it’s been done. I asked why no one called to tell me and why is was so difficult for anyone to tell me during this call? He of course doesn’t know and says some lady was suppose to call me. It took me a good hour to and several calls to get the answer I needed. Finally picked my car up at 3pm(my whole day was blown). I tell the cashier how disappointed I am and that was terrible customer service and she just say oh ok sorry. No one cared at all, I know it was my free welcome service but come on make me want to come back. From now on I will be take my car elsewhere to be serviced. And I will definitely not be purchasing an more vehicles from this dealership. I’ve had nothing but issues from the very beginning and regret going through with the purchase. More
by auntiejo15
Employees Worked With
I don’t know
May 31, 2019
Customer Service is awesome Monica was very welcoming when we walked in. Mike Rush also made sure we were taken care of as he sold us our car and this was our first time using th Monica was very welcoming when we walked in. Mike Rush also made sure we were taken care of as he sold us our car and this was our first time using the Mitsubishi Service Center. Almost everyone we saw at the dealership greeted us with a “hello” or “good morning”. Very friendly dealership and made sure we were taken care of. Thank you! I will definitely refer this dealership to my friends and family. More
by Bennbenn1273
Employees Worked With
Monica, Michael Rush
