El Cajon Ford

Responsive service that quickly dealt with the problem of detached skid plate. Service rep also called to explain recall issue and promptly notified me when car was ready for pick up. detached skid plate. Service rep also called to explain recall issue and promptly notified me when car was ready for pick up. More

Every time we go there Bryan Snyder is total pro, very efficient and through thanks efficient and through thanks More

Its refreshing to find as full service dealer that is honest and trustworthy. I received clear estimate information with follow up calls from my Service Writer Brandon Synder. The work was completed as honest and trustworthy. I received clear estimate information with follow up calls from my Service Writer Brandon Synder. The work was completed as promised and was perfect. This is the only service center that I will take any of my family's vehicles. More

Friendly, quick and reasonable. Very impressed with process and interaction with customers. Will be back. Very impressed with process and interaction with customers. Will be back. More

Brian Cote was pleasant, constantly updating me on the status of my car. As for the quality of the work -- it was an oil change. I assume it was good. status of my car. As for the quality of the work -- it was an oil change. I assume it was good. More

We ordered the Maverick back in 2021. When it finally arrived at El Cajon Ford in April 2023, the experience with the dealership was fantastic. Everyone who helped us with the purchase When it finally arrived at El Cajon Ford in April 2023, the experience with the dealership was fantastic. Everyone who helped us with the purchase made us feel welcome. More

I have used El Cajon for service and purchasing new vehicles for a lot of years. My service writer in Quick Lane has taken care of us twice now as she is new and she has been fabulous especially when vehicles for a lot of years. My service writer in Quick Lane has taken care of us twice now as she is new and she has been fabulous especially when waiting on a grumpy old man. In the years that I have been a customer it has not always been great but on the rare occasion there has been a problem it was remedied very quickly and on a couple of occasions I feel that you have gone above and beyond and for that I am grateful. Thank you. More

Excellent help and service with what turned out to be a major issue with one of my cars. Brandon was great and gave us updates about how things were going. major issue with one of my cars. Brandon was great and gave us updates about how things were going. More

2018 F-150 :Problem with charging and fuses. Important work truck so rented a vehicle. Service advisor Bobby never called me and his mail box was full. After one week picked up truck. Fuse prob Important work truck so rented a vehicle. Service advisor Bobby never called me and his mail box was full. After one week picked up truck. Fuse problem was fixed but nothing else that I requested. Called service Manager but he did not return call. Very poor More

The service department is not at all concerned with customer service. My F150 was there for 6 days to get a fuel pump. When I finally got the truck back, there was 89 additional miles on the odometer customer service. My F150 was there for 6 days to get a fuel pump. When I finally got the truck back, there was 89 additional miles on the odometer but only 10 miles claimed for a test drive. After numerous calls to the service manager (DGutierrez), he finally returned my email by sending me a copy of his paycheck! I emailed him back asking why, but again, no response. Later he called and left a message on my recorder since I wasn’t home. I called him back with no response from him again after a few days. At this point, no dialogue, no explanation, no anything. The most unacceptable customer service ever experienced and never again to be used by me or anyone I have told about this encounter. More