Edwards Chrysler Dodge Jeep Ram Fiat

Bought a 2018 Jeep Renegade I had a great experience at Edwards. Denny helped me find the perfect deal and I am extremely happy with my choice in dealerships! The finance manager I had a great experience at Edwards. Denny helped me find the perfect deal and I am extremely happy with my choice in dealerships! The finance manager made sure I was taken care of and the service department is very helpful! More

Superior service dept Took my car in for my first oil change. The staff was polite and easy to talk too! I would recommend this location to my co workers. Took my car in for my first oil change. The staff was polite and easy to talk too! I would recommend this location to my co workers. More

Had noises in my jeep when i frive Ethan was very nice every step of the way , he kept me informed of what was going on. He explained what they would do and he even took a test drive w Ethan was very nice every step of the way , he kept me informed of what was going on. He explained what they would do and he even took a test drive which took about a second..to hear the noise with me. More

Good experience The dealership was easy to work with. Adam was an excellent salesperson; Denny in financing was helpful. I appreciated the clear communication and con The dealership was easy to work with. Adam was an excellent salesperson; Denny in financing was helpful. I appreciated the clear communication and consistency in communication. More

2 recall notices fix Very clean, very well organized, friendly personnel, thouruoghly explainedwhat to expect & when to expect it..car was done on time. Appreciated the Very clean, very well organized, friendly personnel, thouruoghly explainedwhat to expect & when to expect it..car was done on time. Appreciated the car wash..done. Your 25 word minimum requirement is BI wasn’t there to consider the purchase of any brand. I was there for recalls (service) More

Great service I was extremely satisfied with Adam and Antonio service. They both were very helpful and their customer service was stellar. Would recommend this deal I was extremely satisfied with Adam and Antonio service. They both were very helpful and their customer service was stellar. Would recommend this dealership to a friend. More

Adam and the finance dept were great to work with. Great and simple experience! Adam was super friendly and not the typical sales guy. He got us into our Jeep quickly and without the back and forth hag Great and simple experience! Adam was super friendly and not the typical sales guy. He got us into our Jeep quickly and without the back and forth haggling seen in other dealerships. More

Recall / Oil change The rep was outstanding and suggested a couple filters that needed replaced. He kept us updated on the progress. Great Service experience at the deale The rep was outstanding and suggested a couple filters that needed replaced. He kept us updated on the progress. Great Service experience at the dealership More

Great experience! It was fast and easy. There was a good selection and we landed on the right car at a fair price. I plan to continue to shop here for all my car needs. It was fast and easy. There was a good selection and we landed on the right car at a fair price. I plan to continue to shop here for all my car needs. More

STEER CLEAR OF EDWARDS CDJRF COUNCIL BLUFFS First off, I feel that it's important to note a few things this dealership did well. I told them I didn't want to be left in a room waiting for exten First off, I feel that it's important to note a few things this dealership did well. I told them I didn't want to be left in a room waiting for extended periods of time and they made sure to accommodate that. I had to be somewhere at a specific time and they allowed financing to be pushed to the following day and gave me dealer plates so I could drive the vehicle. They also drove my other vehicle all the way back to Omaha for me. I did get a decent deal on the vehicle I purchased, but the process was terrible and flawed. The same day I made sure to take off any dealer advertising which I have never done over the years of purchasing 3 new vehicles. For starters, the vehicle I purchased was listed as damage free, 13xxx miles, and $31k. After an hour of negotiating I was only able to get the price down $1k after pointing out thousands of dollars of hail damage which was not listed; a broken tail light which was not listed; a prior front end accident which bent the bumper, removed paint, bent the quarter panel, cracked that paint, and a broken fog light and cover. The salesman didn't believe me as he claimed he didn't know there was anything wrong with the vehicle until I walked him out there to show him. I also think it is important to know the salesman didn't have a clue what he was talking about when it came to anything with the vehicle. I can understand having to know so many vehicles but constantly referring to my vehicle having a diesel engine over a gas engine is quite the difference. At least for me it was. After moving on to financing I was lied too about the price and stipulations of my warranty. The financial person lied directly to my face about getting the warranty down to $350 which I discovered when signing the final papers and asking why my total price went up an additional $2500. I was also told the incorrect stipulations on a "$25" 5 year tire and wheel warranty on three separate occasions. With all that, I dropped the warranty. During this headache of a process I had to ask several people to fill the tires which were significantly under filled. All were 10 psi under the door recommendation, which is apparently part of there multi-point vehicle inspection which happens prior to sales. Since then it has also been apparent the fluids more than likely weren't checked since my windshield wiper fluid is empty. That being said I will be sure to stop by a reputable auto shop so I can have a proper inspection. While I was in there I also had to ask them to wash and vac the vehicle and floormats as it was covered in salt from previous test drives, and I mean covered. They never did vacuum it and made sure to leave the floor mats in the bed untouched. I also asked the salesman for a service history report which he said I would receive from the finance department and never did. All in all I spent $30k on a 2017 vehicle with 13xxx miles and they wouldn't even give me (refused to give me) the vehicle with a full tank of gas (per the sales manager, according to the salesman). I will make a note to never return and will inform all friends to steer clear from Edwards CDJRF as all departments failed miserably. I wouldn't be surprised if I don't receive any contact from them after leaving this review as I was unable to contact them or their call center via phone over an entire day, from multiple phones, in multiple locations! Steer clear of Edwards CDJRF Council Bluffs. More