Edwards Chrysler Dodge Jeep Ram Fiat

It had been a LONG couple hours of car buying and I realized on my way home I forgot my garage door opener (& sunglasses) in my trade-in vehicle. I informed my sales person via text that SAME day - wit realized on my way home I forgot my garage door opener (& sunglasses) in my trade-in vehicle. I informed my sales person via text that SAME day - within 30 minutes of me leaving. It was after hours. Apparently my car was sent to auction asap Monday morning. I got the run around and ignored for a day and a half and only got updates when I reached out. Now I am without a garage door opener as it was my only one (bought a new one off Amazon). I had left 2 messages for Ed Brown and never heard back. Also, after my salesman said be spoke to manager, Chad and there was nothing could do, he said he would have Ed call me. Either he lied or I was ignored again. Also, I had spoke to the sales manager on the phone earlier that day and got a very specific number for a final price (that was to include plates and taxes). When I went to financing, they said the manager said he never spoke to me (basically calling me a liar). The finance guy and manager did what they could to help me out but it certainly wasn't the deal I was promised by the sales manager. I also didn't have a user's manual with the car and the salesman, Jeremy, said he would look into it. I never heard back from him on that either. Once they got your sale, they don't seem to have any use for you. More

I took my wife's car to Edwards today for an oil change. I was assisted by service writer Ethan. He was polite, prompt and professional. He keep me informed of the progress of my service work, and when the I was assisted by service writer Ethan. He was polite, prompt and professional. He keep me informed of the progress of my service work, and when the amount of time exceeded his estimate, he gave me a generous discount to compensate me for my time. I am pleased with my experience today. More

Edwards Chrysler Jeep is a great place to shop when looking for a car or Jeep for that matter. Went to trade in my compass for a bigger Jeep and got a Grand Cherokee and I love it. Cole was my salesman looking for a car or Jeep for that matter. Went to trade in my compass for a bigger Jeep and got a Grand Cherokee and I love it. Cole was my salesman did everything possible to make us happy. Great job Cole! More

If I could give 0 stars I would. This side of Edwards Dealership is crap. They lie to you during purchasing your vehicle and their service department has no customer service. Year later from my purchas Dealership is crap. They lie to you during purchasing your vehicle and their service department has no customer service. Year later from my purchase and $10000 spent to fix my Jeep. Because the extended warranty didn’t cover anything. We purchased the warranty so we could save money yeah that hasn’t happened and Edwards Jeep does not care. I do have to say I took my Jeep over to the Nissan side for Service they were wonderful and tried to help as much as they could. Destiny in the service department went above and beyond her job and even experienced backlash from the Jeep service side for helping us. I don’t understand how a big company like Edwards can allow the Jeep Dealership to keep treating customers this way. I guess I head back to Woodhouse. More

Easy to get to. Very nice helpful staff. We were traveling thru so they expedited our service. Really clean service area with very comfortable waiting area. traveling thru so they expedited our service. Really clean service area with very comfortable waiting area. More

Do Not ever buy from this side of Edwards. Purchased a Jeep Overland just a year ago. We have had so many issues with it since. In and out of shops, also took to their service department was called a liar Jeep Overland just a year ago. We have had so many issues with it since. In and out of shops, also took to their service department was called a liar by workers. We even purchased the best extended warranty from them and was mislead that it covered everything. NOPE!! Doesn’t cover a xxxx thing. I guess I will stick with Baxter when going for my new truck this year. More

Amazing experience! Friendly, professional, truly cared about my auto concerns! Chase, Nate and last gentleman who ran ticket- maybe Fred? All were wonderful! Thank you! I will spread the word and recommen about my auto concerns! Chase, Nate and last gentleman who ran ticket- maybe Fred? All were wonderful! Thank you! I will spread the word and recommend the Council Bluffs Edwards dealership! Sincerely, Nancy Hendricks More

Great experience! We were in and out in no time. JP was excellent in explaining papers we signed. Joe Daly was friendly and kept us excited with buying our Gladiator!! excellent in explaining papers we signed. Joe Daly was friendly and kept us excited with buying our Gladiator!! More

I would recommend Fred to anyone. He is excellent on his knowledge and goes out of his way to make your trip successful. He is Awesome!! knowledge and goes out of his way to make your trip successful. He is Awesome!! More

Was very pleased with chad, David and John- excellent service and follow up with any questions I had- would recommend them highly-bought 2 vehicles from Edwards service and follow up with any questions I had- would recommend them highly-bought 2 vehicles from Edwards More