Edmond Hyundai - Service Center

The girl I worked with was very nice. No issues with her. My issue is that when setting up my appointment I went online and chose a maintenance package that was $199 that was listed as the 105k mile maintena My issue is that when setting up my appointment I went online and chose a maintenance package that was $199 that was listed as the 105k mile maintenance package. After I get there the girl tells me the price is not correct because the spark plug replacement that was included with this was over $200 by itself. I was shocked, How can you have a price on your website that isn't correct like this? Then I remembered about a year ago I had received an email quote on replacing shocks and struts that were way off. The email said I could replace these for $25 each. I actually got the email 3 times. I replied to the first email and said that I am pretty sure that the price on this email is incorrect and didn't get an answer to that. Instead I got the same email 2 more times. So now I am starting to see a trend from you guys. Its almost like a bait and switch kind of a thing. Get me in there and then tell me the price isnt right but now I dont want to go somewhere else so I just get it done. This is very surprising from you guys considering how good of a reputation you have in the community and all over the OKC area. So will I go back there and get my car serviced there again? I dont know, maybe, probably not. You guys have treated me very well up to this point. Now something seems to have changed and people just dont seem to care anymore. More

I brought my Tucson in for regular maintenance, oil change, tire rotation, etc. While the department did that, I asked to have my navigation SD card updated, and you didn’t do it. I also recommended y change, tire rotation, etc. While the department did that, I asked to have my navigation SD card updated, and you didn’t do it. I also recommended your service department to a friend, who was having trouble with her Hyundai. Your department was going to charge her a ridiculously high price to fix the problem. For that, I am sorry I sent her to you. She will never return, and I am doubtful. More

My visit began through contact with a helpful, friendly employee who made sure I could find my way easily to the service lane. The lane was filled with other cars, and another friendly employee assured me employee who made sure I could find my way easily to the service lane. The lane was filled with other cars, and another friendly employee assured me that my vehicle would be taken in shortly. I verified my information, including telephone number, and went home to await the call that my vehicle was ready. The service department had the car in response to two recall notices. Instead of a telephone call, I received a text which I was unable to open. I called Service and believe spoke with someone called Jason. When I told him about the issue with the text, he replied in a short, unconcerned manner that he had the option of a text (which I did not give him) and he took it. That set the stage for my distrust. Reviewing the proposed charges for $1167.46 in repairs recommended I noticed Wiper Blade Replacement and Engine Air Filter Replacement. The wipers had been replaced by Auto Zone in my presence and the air filter just replaced by Masters in my presence. Not being a mechanic, why would I trust Edmond Hyundai to perform the expensive work recommended. I have faithfully maintained my 2009 Hyundai Elantra over the years, which is why it still faithfully performs well, and will not put it in the care of a business that obvious to me tells tales. I observe and take heed to all things both big and small. More

Purchased brand new 2020 Santa Fe less than 30 days ago. Sales rep tells me prior to leaving dealership he had to air up back tire because it was low. No big deal I thought, that happens. 3 days later, back Sales rep tells me prior to leaving dealership he had to air up back tire because it was low. No big deal I thought, that happens. 3 days later, back tire drops to 24 psi. I call service dept and setup a time to come in and have it looked at as well as the monitor inside the vehicle. Dropped it off all day, come back and I am told it's been fixed and a new radio has been ordered. 3 days later same tire goes flat. I call back in and for 3 days in a row I am told someone will call me back but I never get a call back. I ask for a manager multiple times but never actually speak to one. I am told by several people they are a manager which is laughable because when you look here it tells you their titles. Not one of them is listed as a manager nor has the customer service to be one. We finally got a second appt setup for this past Saturday (8/22) and the service dept tells us that there is a 'pin hole' leak in the tire that keeps going flat. They have to order the new tire so that they all match and would be in Monday. Drive the car home and magically by Sunday (next day) the opposite rear tire (passenger side) is all of a sudden at 24 psi. Keep in mind car hadn't been driven since it came back from shop on Saturday. Monday comes and we call to find out when we should drop off car and they tell us that the tire hasn't come in yet and set up appt for today. We dropped the car off at 7am this morning and at 10 are told they found a nail in the passenger tire. ARE YOU KIDDING ME? It was pretty clear that they rotated the 2 back wheels Saturday but now they are going to try and say there is a nail and we have to pay for it? Of course we are beyond frustrated at this point. We request to see evidence of both tires, the original tire that had the pin hole & the second tire that supposedly has a nail in it. The guy on the phone is completely rude and says "I'll try". What kind of employee's do you have working here? We actually get photos texted to us and go figure none of them show a nail in a tire but "it was there". I am leaving this review here because I feel leadership comes from the top and clearly that is not happening at this location. We have been lied to, treated terribly, been expected to pay for a tire that clearly had issues when purchased, and now it is only being "handled" because I am leaving reviews about our experience. It should not take someone leaving multiple reviews for the right thing to be done. IF the issues are actually "handled" like we were just informed via phone (after my text message to GM) they would be, I will come back and update this review. Until then, worst customer service ever. More