Edison Nissan - Service Center

Poor Service, Lack of attention to detail 2013 Altima . With 82,467 miles on my vehicle the CVT transmission failed. The cost to replace was $3,160.58 and the work was done by Edison, NJ Nissan. T hen, t . With 82,467 miles on my vehicle the CVT transmission failed. The cost to replace was $3,160.58 and the work was done by Edison, NJ Nissan. T hen, the replacement transmission that was put in by the Nissan Dealer failed within 5 days and I had to bring the vehicle back into Edison Nissan on 11/21/2016 to have the replacement transmission, sent from Nissan USA, and replaced one again. So, I am on transmission number three..... After I contacted Nissan USA I received a case # 24773025. After escalating the issue, Nissan USA informed me that they would not be providing assistance towards the thousands of $$$$$ that I was out of pocket. As a consumer, I was very disappointed in the decision that Nissan USA came to. The CVT transmission failure is a known issue, one that has plagued Nissan for over 10+ years. Please see the memo that Nissan sent regarding their 2002-2010 models with the CVT Transmission. While my vehicle falls outside of the memo below, the issue with the CVT has not been rectified and Nissan USA is aware of this fact. To not offer any financial assistance to me, the consumer is unacceptable. Edison Nissan: 11/11/2016- First time I brought my Altima in for repair. I was referred to Edison Nissan by a local mechanic who owns his own shop for their professionalism and knowledge. It was determined that my CVT transmission failed and would need to be replaced. The work was performed and I paid $3,160.58 for the repair. I had 82, 467 miles on my vehicle. - When the work was completed, the vehicle was pulled around for me and there was a warning light on the dash. The indicator showed that the ABS was an issue. The car was then taken back into service and the diagnostic code was reset. 11/21/2016- I returned to Edison Nissan because the engine was racing, lacked power and tach was up and down when driving the vehicle. The service representative informed me that the replacement transmission that Nissan sent was bad and that a new one needed to be installed. Needless to say, as a consumer, I found this to be unacceptable. How can Nissan USA send a faulty transmission to a dealer and that transmission failed in 10 days and less than 700 miles??? The time I spend away from work to bring the car back into Nissan was unacceptable. - When the work was completed, the vehicle was pulled around for me and there was a strange noise when I pulled out. I brought the vehicle back in and the service team looked at the vehicle. They determined that a boot clamp was not put on properly. They fixed the issue and I was back on my way. 12/1/2016- When the car was engaged in gear, there was a loud noise. It sounded like my Altima was a diesel. On 12/2/2016, I returned to Edison Nissan for a third time. They looked at the vehicle and determined that a pipe needed a new clamp. The pipe and clamp was disassembled when the transmission was replaced. They installed a new clamp and pulled the care around for me. As I got into the vehicle, I still heard the loud noise when I engaged the car in gear. Service then took the car back and after another look over, they determined that the entire pipe and clamp needed to be replaced. They would order the pipe and have Nissan USA pay for it since it was the service teams fault for damaging when the CVT transmission was replaced. 12/9/2016- I received a call from my service advisor, that the part has arrived from Nissan and I could come in when it was convenient to have the pipe replaced. I called on 12/16 to set up a time to come in that day to have the work performed. I was told that the part was sold and was no longer at the dealership. They would have to order the part once again. 12/272016- I told Demi that I would be at the dealership around 12 to drop off my car and pick up my loaner. Due to a personal conflict I arrived at the dealership at 2:10 PM. I spoke with Service Manager Scott in his office for about 10-15 minutes and waited on my loaner to be ready. Now, at 3:45 PM, more than 90 minutes after arriving to drop off my car and get my loaner, I was still at the dealership. I was informed that the work was almost complete and should wait another 10 minutes. This was not acceptable. I called to make arrangements to drop my car off and get a loaner. That process should not take 90 + Minutes. 12/28/2016- I returned to the Edison Nissan dealership with the same loud noise when the car was engaged in gear. Service Manager came out to listen to the noise and we drove the car around to service. The tech came out, popped the hood and listened to the engine. He then went into the shop and got a screw gun. When he returned, he tightened a cover in the engine and the noise went away. As you will see, I made six separate trips to the service department at Edison Nissan over a 7 week period, all related to work performed on the CVT Transmission. Horrible experience More

Best experience!!!! I had excellent experience with my sales person he explain everything that I need to nkow to make buy experience fun and easy thanks Wilson for I had excellent experience with my sales person he explain everything that I need to nkow to make buy experience fun and easy thanks Wilson for all your help . More

Yesvery happy cx Florida has been very helpful of getting a new car. I will definetatly recommend her to my friends because of tbe good costumer service she has provid Florida has been very helpful of getting a new car. I will definetatly recommend her to my friends because of tbe good costumer service she has provided me. More

Excellent and thorough service! John Ross was very professional and promptly took care of my service needs upon arrival. He was thorough in what was needed and upon completion review John Ross was very professional and promptly took care of my service needs upon arrival. He was thorough in what was needed and upon completion reviewed the service reports and recommendations with me. Thank you John for your service!! More

Service I am pleased with the service and everyone is very pleasant. My wait time has always been within the time stated. I would definitely recommend Nissa I am pleased with the service and everyone is very pleasant. My wait time has always been within the time stated. I would definitely recommend Nissan Edison. More

Edison Nissan staff an workers The staff and workers made sure that every question that I ask was answers an the service was outstanding.I would highly recommend edison Nissan to al The staff and workers made sure that every question that I ask was answers an the service was outstanding.I would highly recommend edison Nissan to all my friends. More

A good fit for me when i brought my car in Jennifer Reeves listen an did every thing. that was wrong an more amazing she was thank you Edison Nissan when i brought my car in Jennifer Reeves listen an did every thing. that was wrong an more amazing she was thank you Edison Nissan More

Service Dept Great customer service by the service advisors, They are very helpful, extremely courteous and very knowledgeable. I did not purchase my vehicle here Great customer service by the service advisors, They are very helpful, extremely courteous and very knowledgeable. I did not purchase my vehicle here but i like the service dept. and service advisors better than at other dealers. More

Service experience I went this morning for car servicing as well update of software relating to airbags (recall) and was attended by John Ross who was extremely courteou I went this morning for car servicing as well update of software relating to airbags (recall) and was attended by John Ross who was extremely courteous, polite and professional. I wish all service reps at other dealers are likewise. Arvind Sood Edison NJ I was at Edison Nissan this morning for car servicing and software update relating to airbags(recall) and was attended by Service rep. John Ross whom I found to be extremely courteous, polite and professional. I wish reps at all other car dealers attend to their customers likewise. Arvind Sood Edison NJ More

Love them help me with all my questions and problems of my c To get my oil change plus visit them to talk to the dealer who I dealt with in getting the car for a better chose next time of purchase To get my oil change plus visit them to talk to the dealer who I dealt with in getting the car for a better chose next time of purchase More