Edison Nissan - Service Center

Come to them for an oil change with the coupe they sent out. The service advisor Chris Caturano said the coupon was invalid because they didn't have the conventional oil as they promoted, they used lube oi out. The service advisor Chris Caturano said the coupon was invalid because they didn't have the conventional oil as they promoted, they used lube oil. Lube oil? Not conventional, not synthetic but lube oil. LOL. which I knew it was a lie. Avoid any business with this group sales and service if possible. Add more to this, I brought the car to them for routine oil changes, but they failed to detect a transmission fluid leak on the inspection report them claimed it passed auto transmission fluid inspection when the car had zero fluid in it due to the leak. It means first, the service not only lied but also didn't do the job they were supposed to do. Second, Nissan car had a bad quality considering the car only had 33k miles, especially on their CVT. More

Worst Service Experience Ever. On October 31, 2020 I brought my 2017 Nissan Murano, which has 7987 miles on the odometer, in because of an oil leak from the AWD system which is covered under a technical brought my 2017 Nissan Murano, which has 7987 miles on the odometer, in because of an oil leak from the AWD system which is covered under a technical service bulletin. This was fixed once already this year from this dealership with no problems. After having the service department verify there is an oil leak. Fernando decided not to fix the car. Fernando decided to write that the oil leak was coming from the oil filter and oil drain plug because it was left loose. he wrote they tightened the items up and cleaned the area. Since I do my own oil changes I knew he was lying and called him out on it. You could see the guilt on his face when I explained to him that he was being untruthful. But he made the willful decision to continue lying and entered his false statements into the computer system. He did show me where they cleaned the area where the oil was leaking. He flatly denied to fix the AWD system and told me to leave the dealership. When I got home I put the Car on the ramp and saw new fresh gear oil leaking again. The car is still covered under the power train warranty. I bought the car from this dealership. The question is why would Fernando lie and not fix my car? Why would the dealership treat a customer so badly? Where do I go from here to get my car fixed? More

Honest Salesmen! The usual salesman will tell you what you want to hear. At Edison Nissan they cut through the flowery language and lay it out the way it is. I don't The usual salesman will tell you what you want to hear. At Edison Nissan they cut through the flowery language and lay it out the way it is. I don't have to filter the sales spiel through skeptic's filter-paper. They don't waste my time. Either we make a deal or we don't. Either way we remain friends. I have been going there for about ten years. It is the only car place that I trust. But don't trust them because I say so. Go there and find out for yourself. Today, in preparation for Mother's Day, the owner of Edison Nissan was standing outside in the rain, greeting customers and handing them expensive bouquets of roses for Mom. He decided that it's the least he can do to make a lousy Mother's Day a little better this year, despite economic collapse and widespread disease. Who else has such a big heart? More

Three years ago the service received from this leadership was good, but now all changed. Different staff. Today I had a terrible experience, I was aggravated from an employee named Fernando from Service Depa was good, but now all changed. Different staff. Today I had a terrible experience, I was aggravated from an employee named Fernando from Service Department. He was disrespectful and rude to me, as well as John who is also in the front of this service. I left my car yesterday, because according to them my car needed to do a big job which was covered by my warranty and they needed to do it before expires it. I agreed with it if it needs to be done. First John didn't say what time on the next day my car will be done. For him I am only need to be happy that my warranty covered that work. Next day, john told me my car was ready for pickup, I asked for ride service, I was told that they provide ride to customers who's car stays overnight. But John didn't offer and denied it when I asked. When I got there to pickup my car, I went to the cashier and they made me sign a bunch of papers which I requested to have copies of all and I asked to be explained of the work done. John wasn't there, a guy named Fernando with a rude behavior took the papers and started to scream at me saying "look look these papers are the same as you have " I said , you don't scream at me, I need to talk to the manager, but he didn't care, he gave the papers to another employee but not the manager. Finally I asked the cashier for the manager, and a guy named Frank who said he was the service manager explained the work done on my car and he said he will take care about the guy who screamed at me. But honestly he seemed he didn't care neither. When I came back to him to ask do you know the name of the guy who was disrespectful to me, Frank said "oh who was it". Well I realized that nobody there cares about customer satisfaction, only they want to bill you and see you next time there. Worst customer service ever. Not recommended. More